Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Representative!
CsMena is a prominent provider of communication management services based in Riyadh, Saudi Arabia. We pride ourselves on delivering high-quality outsourcing services, particularly in call center operations. Join our dedicated team that is committed to ensuring exceptional service for clients across various sectors such as e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time, on-site position involves managing both incoming and outgoing calls, promptly resolving customer queries, and ensuring overall customer satisfaction through excellent service.

Key Responsibilities:

• Handle customer inquiries via phone.
• Manage complaints effectively and provide resolutions.
• Perform administrative tasks as required.
• Ensure customer satisfaction and loyalty.

Qualifications:

• Proficiency in English (B1 - C1).
• Strong customer service and customer support skills.
• Effective communication and interpersonal abilities.
• Capability to multitask and work under pressure.
• A minimum of 1 year of experience in customer service.
• Willingness to work shifts (24/7).

Join CsMena and help us continue to provide top-tier customer service in a dynamic work environment!

About the Role:
As a Customer Service Specialist at Dawaak Medical Clinic, you will play a pivotal role in ensuring customer satisfaction. You will be responsible for direct support and assistance to customers interacting with the clinic. This position involves addressing inquiries, resolving issues, providing advice on products and services, and ensuring complete customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and provide support.
• Resolve customer issues promptly and effectively.
• Advising customers on products and services.
• Act as a bridge between the company and customers, reflecting a positive image of the clinic.