Customer Services Specialist📣 Job Ad

Join DSV as a Customer Service Agent!
As a key member of our team in Riyadh, you will play a crucial role in delivering exceptional customer service standards through operational excellence in freight operations. DSV is a global leader in transport and logistics, dedicated to providing top-quality services to our clients.

Role Responsibilities:

• Deliver best in class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed of arrival times, delays, or transit issues.
• Ensure all communications are professional and timely for both internal and external correspondence.
• Update tracking sheets with freight status and communicate with customers daily.
• Negotiate rates with carriers and manage export rates.
• Create jobs for all export shipments and provide regular updates to the Line Manager.
• Perform any other related duties as assigned by the supervisor.

Qualifications:

• Bachelor's degree.
• 5 years of experience in freight operations.

Skills:

• Excellent spoken and written communication skills.
• Strong multitasking and problem-solving abilities.
• Integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite or related software.

At DSV, we believe in shaping the future of logistics and invite you to grow with us in a dynamic and inclusive environment.

Join ASAS for Developing & Operating industrial Cities as a Customer Services Specialist!
We are dedicated to providing exceptional service and ensuring our clients receive unparalleled support.

Key Responsibilities:

• Responding to inbound calls on the unified number of the authority.
• Implementing and executing customer service standards in communication.
• Addressing investor inquiries effectively.
• Raising and tracking tickets and complaints in the system.
• Enhancing communication between internal stakeholders.
• Informing investors about the status of their previous and current requests.
• Complying with the quality requirements for investors.
• Assisting investors in registering their electronic requests.
• Sending invoices and account statements.
• Providing technical support to investors and assisting them in resolving issues with products or services offered.

Skills Required:

• Ability to convey information clearly and professionally.
• Polite interaction with all categories of partners and investors.
• Quick problem analysis and resolution without delay.
• Responsive to partner needs at every stage (inquiry, application, follow-up).
• Ensuring satisfaction of partners and investors post-service delivery.

Requirements:

• Previous customer service experience preferred.
• Minimum education of high school diploma; diploma is preferred.
• Saudi nationality and age of at least 21 years.
• Medically and physically fit.
• Good conduct and behavior.
• Strong customer service skills.
• Good language skills, preferably speaking Chinese.
• Proficient in English speaking.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.