Operations Manager, FC Operations📣 Job Ad

About the Role

Amazon's global operations network delivers millions of packages and positive customer experiences every day. We are looking for enthusiastic, customer-centric individuals to join our team as Operations Managers in Riyadh, Saudi Arabia. In this pivotal role, you will lead and develop a team of both white-collar and blue-collar associates, ensuring the highest standards of safety, quality, attendance, and performance during their shifts. You will be responsible for equipping your team with the necessary tools for success, driving productivity and efficiency improvements through data-driven decision-making and analytical problem-solving. A key aspect of this position involves upholding our commitment to customer expectations, ensuring orders are accurately and timely delivered to their intended destinations. Our operational workflow encompasses the initial stages (product stocking and readiness), the middle mile (transportation to your region), and the final mile (delivery to the customer's doorstep), all unified by a shared vision and an unwavering dedication to the customer.

Key Responsibilities

• Support, guide, and motivate your workforce of white-collar and blue-collar associates to achieve operational excellence.
• Lead large-scale projects that have a significant impact on the site and region.
• Build and execute productivity plans by reviewing forecasts, determining necessary productivity levels, and collaborating with other leaders to achieve effective workload balancing.
• Manage and enforce standards for safety, quality, productivity, and customer delivery promises.
• Collaborate effectively with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and HR, to develop and implement plans that meet business objectives.
• Perform physical tasks including lifting up to 49 lbs, pushing, pulling, squatting, bending, and reaching frequently.

Qualifications and Requirements

• Minimum of 3 years of experience in people and performance management.
• Bachelor's degree or equivalent qualification, or a minimum of 2 years of full-time experience as an Amazon associate.

Required Skills

• Proficiency in managing safety, quality, attendance, and performance metrics.
• Strong ability to drive productivity and efficiency through data-driven decisions and analytical problem-solving.
• Experience in maintaining and exceeding customer expectations.
• Skills in motivating and guiding teams.
• Proven project management capabilities.
• Experience in forecasting and workload balancing.
• Excellent collaboration skills with cross-functional teams.
• Adept at process optimization and Lean manufacturing techniques.

Work Environment and Location

This role is for full-time employment in Riyadh, Saudi Arabia. You will be working within a dynamic warehouse operations environment.