Operations Manager📣 Job Ad

Position Overview
Do you love tech 💻, but have a passion for people too 🥰? As a Project/Operations Manager, you will be responsible for overseeing and coordinating various operational and project-related activities within our organization. This role requires excellent organizational and leadership skills, as well as the ability to effectively communicate with team members and senior level stakeholders (both internal and external).

What You’ll Be Working On

• Systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing, access control and integrated visitor services.
• Provide consultancy to Clients on how to best use accesso technology to effectively manage business processes and procedures.
• Guide and actively participate in the implementation of the project through its various phases including requirements gathering, design, development, implementation, testing and production deployment.
• Coordinate project planning, execution, and delivery within specified timelines and budget constraints.
• Work with Director of Operations to manage and allocate resources effectively to ensure project goals are met.
• Conduct risk assessments and develop mitigation strategies to minimize project risks.
• Act as a liaison between internal teams, clients, and external vendors.
• Prepare and present regular progress reports and updates to stakeholders.
• Work with development and Quality Assurance teams to ensure quality software releases.
• Assist with system related documentation.
• Oversee and manage support related issues post project go live.
• Stay informed about industry trends and assess their impact on business operations.

What You Bring To The Role

• Bachelor's degree in business administration, management, Information Technology, or a related field; Master's degree preferred.
• Minimum of 8 years of experience in IT, operations management, project management, or a similar role, ideally in the ticketing industry.
• Excellent written and verbal English is mandatory.
• Proven track record of managing ticketing technology projects from initiation to completion.
• Strong leadership and interpersonal skills.
• Demonstrated ability to manage multiple projects simultaneously.
• Solid understanding of budgeting and resource allocation principles.
• Willingness to work holidays, nights, and weekends as needed.

Bonus Points If You Have

• Arabic speaker is a plus.
• Experience in the entertainment, sports, or events industry is a plus.
• PMP certification or equivalent project management certification is a plus.

Join Stryker as our future Operations Manager for the KSA & UAE!

At Stryker, a global leader in medical technologies, we are seeking a talented Operations Manager to be part of our Operations Leadership team based in Riyadh or Dubai. You will play a crucial role in overseeing all operational activities across both regions, ensuring efficiency and excellence.

Key Responsibilities:

• Develop and implement operational strategies for customer service, logistics, and asset management.
• Manage activities to ensure talent is sourced, developed, and engaged effectively.
• Identify and implement process improvements for sustained operational excellence.
• Build and maintain relationships across various functions and divisions.
• Lead cross-functional projects and support operational integrations from mergers and acquisitions.
• Ensure compliance with all regulations and company policies.
• Review and achieve Key Performance Indicators (KPIs) for logistics services.

Qualifications:

• Degree in Business or Logistics or equivalent.
• Minimum 5 years in a similar role, preferably in logistics/warehouse management.
• At least 3 years of people management experience.
• Experience in a multinational company.
• Fluency in English is required; Arabic is an advantage.
• Knowledge of Lean/Six Sigma methodologies is a plus.

Stryker is committed to making healthcare better worldwide, impacting over 150 million patients annually. We foster an inclusive environment and look forward to finding the right candidate who shares our mission.

Position Overview
We are seeking a highly motivated and experienced Operations Manager to oversee the day-to-day operations of our equipment rental business, focusing on Access Work Platforms (AWP). This position requires strong leadership skills and extensive knowledge of AWP machinery, along with expertise in managing rental fleets and dealership operations.

Key Responsibilities

• Liaise directly with clients to understand their equipment needs and ensure timely, accurate delivery of products and services.
• Collaborate closely with the sales team to ensure equipment availability and provide updates on inventory and market trends.
• Manage the Spider Lifts dealership, facilitating technical training for sales and service teams.
• Handle warranty claims and customer service inquiries, maintaining positive customer relationships.
• Oversee budgeting, forecasting, and cost control associated with fleet management and dealership operations.
• Monitor key performance indicators (KPIs) for operational efficiency and profitability.

Qualifications & Experience

• Proven track record in operations management within the equipment rental sector, specialized knowledge of AWP machinery.
• Strong communication, problem-solving, and organizational skills with a hands-on management approach.
• Fluency in both English and Arabic preferred, with strong understanding of the Saudi Arabian market and industry regulations.
• Strategic thinker capable of navigating both technical and business sides of operations.