Receptionist

Join Al Jazirah Vehicles Agencies Co. Ltd. as a Receptionist!
As a Receptionist, your primary role will be to enhance customer satisfaction by delivering professional and customer-focused services. You will act as the first point of contact for customers, ensuring they receive high-quality assistance at all times.

Key Responsibilities:

• Manage day-to-day operations related to customer interactions to ensure service continuity.
• Identify and contribute to process improvement opportunities by applying best practices.
• Prepare accurate reports for Customer Relationship Management (CRM) to meet company standards.
• Maintain and record customer information and feedback in the CRM system.
• Coordinate with relevant departments to address customer inquiries.
• Support customer satisfaction and loyalty programs in accordance with AJVA and FORD standards.
• Develop effective relationships with colleagues to achieve team performance objectives.
• Adhere to departmental policies and procedures to ensure consistent work quality.
• Comply with safety, quality, and environmental management policies.

Qualifications:

• 0-3 years of experience in Customer Relations or a related field.
• Bachelor’s Degree in Business Management, Marketing, or a relevant field.

We are looking for a professional receptionist to join the team, who will be responsible for welcoming visitors and clients in a professional and appropriate manner, answering phone inquiries, and directing calls to the relevant departments. The position requires excellent communication skills and the ability to handle basic administrative systems, in addition to organizing appointments and following up on administrative correspondence. The ideal candidate should have a neat appearance, good computer skills, and the ability to work under pressure in a dynamic work environment.

The receptionist will work at the car care center, and her tasks include recording the data of the cars entering the center and matching it with the daily sales report.