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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Novotel Hotels as a Reservations Agent!
We are seeking a professional and customer-focused Reservations Agent to join our team at tamayyaz in Riyadh, Saudi Arabia. In this role, you will be the first point of contact for our guests, managing reservations with efficiency, accuracy, and exceptional service. You will handle booking inquiries, process reservations, and ensure every guest receives a seamless and supportive experience from their initial contact through their stay.

Responsibilities:
  • Process and manage guest reservations through multiple channels including phone, email, and online booking systems.
  • Provide accurate information about room availability, rates, amenities, and special offers to potential guests.
  • Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely.
  • Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible.
  • Manage cancellations and modifications to existing reservations in a timely manner.
  • Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively.
  • Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach.
  • Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail.
  • Follow company policies and procedures to ensure compliance and consistency in all reservation operations.
  • Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities.

Qualifications:
  • Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry.
  • Proficiency with reservation management systems and booking platforms.
  • Strong verbal and written communication skills in English; Arabic language skills are highly preferred.
  • Excellent organizational abilities with strong attention to detail and accuracy in data entry.
  • Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously.
  • Customer-focused mindset with the ability to remain calm and professional under pressure.
  • Problem-solving skills and the ability to handle guest concerns with empathy and support.
  • Proficiency with computer systems and Microsoft Office applications.
  • Familiarity with Customer Relationship Management (CRM) systems is preferred.
  • Knowledge of the hospitality industry and guest service standards is advantageous.
  • Ability to work flexible schedules, including weekends and holidays as required.

Requirements

  • Requires 2-5 Years experience

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Join The Luxury Collection as a Reservations Agent where you will play a key role in creating exceptional experiences for our guests. In this position, you will handle all reservation requests, changes, and cancellations, providing a welcoming and professional service that reflects our brand standards.

Key Responsibilities:
  • Process all reservation requests received by phone, fax, or mail.
  • Identify guest reservation needs and determine the suitable room type.
  • Explain guarantee, special rate, and cancellation policies.
  • Follow proper escalation procedures when addressing guest concerns.
  • Input and manage data in the reservation system.
  • Maintain confidentiality of proprietary information and protect company assets.

Preferred Qualifications:
  • High school diploma or *** equivalent.
  • No related work experience required.
  • No supervisory experience required.

At The Luxury Collection, we value diversity and are committed to providing equal employment opportunities. Our team is a blend of unique backgrounds, and we celebrate those differences.

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 ? How do you contribute to the Team

As a Reservations Agent, you are the first point of contact for guests and create a positive first impression. You manage reservations, handle guest inquiries professionally, ensure smooth communication, and support operations to deliver an exceptional guest experience.

 

كيف تُساهم في الفريق؟

بصفتك موظف حجوزات، فأنت نقطة الاتصال الأولى للضيوف وتلعب دورًا أساسيًا في تكوين انطباع إيجابي. تتولى إدارة الحجوزات، والتعامل مع استفسارات الضيوف باحترافية، وضمان التواصل الفعال، ودعم العمليات لتقديم تجربة ضيافة مميزة.

Key Responsibilities | المسؤوليات الرئيسية

  • Manage reservations accurately and efficiently.
  • Handle calls and emails professionally.
  • Confirm reservations and maintain records.
  • Prepare reports and update systems.
  • Support guest satisfaction and escalate complaints when required.
  • Communicate effectively with operational teams and departments.
  • Maintain professional standards and positive teamwork.
  • إدارة الحجوزات بدقة وكفاءة.
  • التعامل مع المكالمات والبريد الإلكتروني باحترافية.
  • تأكيد الحجوزات وحفظ السجلات.
  • إعداد التقارير وتحديث الأنظمة.
  • دعم رضا الضيوف وتصعيد الشكاوى عند الحاجة.
  • التواصل الفعّال مع فرق العمل والأقسام المختلفة.
  • الحفاظ على الاحترافية والعمل بروح الفريق.

Required Skills | المهارات المطلوبة

  • Customer service skills | مهارات خدمة العملاء
  • Communication skills | مهارات التواصل
  • Time management and organization | إدارة الوقت والتنظيم
  • Attention to detail | الاهتمام بالتفاصيل
  • Problem-solving ability | حل المشكلات
  • Teamwork and collaboration | العمل الجماعي
  • Computer and reservation systems proficiency | إجادة أنظمة الحجز والحاسب الآلي
  • Ability to work under pressure | القدرة على العمل تحت الضغط

 

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