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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:
  • Respond promptly and professionally to emails, prioritizing urgent inquiries.
  • Handle incoming calls with proper greetings as per hotel standards.
  • Collect complete guest information during bookings, ensuring all preferences are documented.
  • Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:
  • Strong communication skills and professional demeanor when handling guest inquiries.
  • Able to multitask in a fast-paced environment.
  • Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Requirements

  • No experience required

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Join Our Team at Mandarin Oriental Al Faisaliah Riyadh!
Are you a master of craft who thrives in a collaborative environment? Do you possess a growth mindset and demonstrate integrity and respect while acting responsibly? We invite you to be part of the exceptional team at Mandarin Oriental, an award-winning operator of some of the most luxurious hotels and residences worldwide.

About the Role:
The Reservations Agent plays a crucial role in ensuring overall guest satisfaction at Mandarin Oriental Al Faisaliah Riyadh. You will be greeted with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring complete follow-up. Your responsibilities will include assisting guests and colleagues during emergencies by appropriately managing emails, alerts, and messages.

Key Responsibilities:
  • Safeguard stored information and maintain confidentiality regarding guests and colleagues.
  • Answer hotel’s main telephone number and connect calls accurately.
  • Process and confirm guest reservations for Rooms, Food & Beverage, and Spa.
  • Verify availability and explain guarantee, special rates, and cancellation policies.
  • Document special requests and maintain an organized filing system for all correspondence.
  • Ensure excellent service delivery that adheres to the property’s brand standards.

Our Commitment to You:
  • Learning & Development: Unique programs crafted for every stage of your career.
  • MOstay: Enjoy complimentary nights and attractive rates for your family.
  • Health & Wellness: We prioritize your well-being with various health benefits.
  • Retirement Plans: Benefits depend on your length of service and role.

Qualifications:
We are seeking dedicated individuals with exceptional communication skills and a commitment to delivering outstanding service. If you are enthusiastic and ready to contribute to our mission of luxury hospitality, apply now!

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Our mission is to help organizations hire faster and smarter via Saud Ai ✨. In less than 18 months, over 13,000 businesses and 900,000 job seekers have trusted Sabbar, making us the leading hiring platform in Saudi Arabia 🌵🇸🇦


🎯 What We Are Looking For

We are looking for high-energy individuals who understand the fast-paced nature of the frontlines. To be successful in this role, you must have:

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What you will do: 

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  • Represent Sabbar in meetings, industry events, and market forum discussions to expand brand presence and enterprise awareness.


🌵 Why Sabbar?



There are many internship opportunities at startups, but at Sabbar, you’ll work directly with experienced founders who have built and scaled multiple startups


Most importantly, your work will help thousands of people across Saudi Arabia find jobs and start new chapters in their lives 🧡🌵


It’s a fast-paced, challenging, and deeply rewarding journey. You’ll work and learn side by side with teams who are driven by purpose, growth, and impact, and have built many startups 🧡🌵

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