Sales Manager

About the Role: We are seeking a dynamic and experienced Sales & Pre-Sales Manager to lead our growth efforts in the Customer Experience (CX) and Business Process Outsourcing (BPO) sector. This role is responsible for developing new business opportunities, designing tailored CX solutions, and supporting the end-to-end sales process to drive revenue growth. The ideal candidate has a deep understanding of CX delivery models, digital transformation, and client needs across industries.

Key Responsibilities:

• Develop and execute strategic sales plans to acquire new clients in the BPO/CX domain.
• Build and manage a high-performing sales pipeline, from lead generation to contract closure.
• Identify target sectors (*, telecom, retail, banking, government) and create tailored outreach strategies.
• Lead commercial discussions, pricing models, and contract negotiations.
• Represent the company at key industry events, conferences, and client meetings.
• Collaborate with prospects to understand their CX challenges, operational goals, and digital maturity.
• Design customized BPO and CX solutions that align with client needs.
• Prepare and present compelling proposals, presentations, and demonstrations.
• Coordinate responses to RFPs/RFIs and support the bid management process.
• Work with operations, workforce, and technology teams to ensure solution feasibility and delivery.
• Liaise with marketing to build brand visibility and lead generation campaigns.
• Provide feedback to service design, operations, and product teams to improve solution offerings.
• Monitor market trends, competitor activities, and CX innovations to refine GTM strategies.
• Track key sales and pre-sales metrics, pipeline status, and conversion ratios.
• Prepare periodic sales forecasts, performance dashboards, and business reviews.

Qualifications:

• Bachelor’s degree in business, Marketing, or relevant field (MBA is a plus).
• 6+ years of experience in sales and pre-sales in the CX/BPO or contact center industry.
• Solid understanding of contact center operations, workforce management, and digital CX technologies.
• Proven success in B2B sales, especially in the GCC region.
• Strong communication, presentation, and stakeholder management skills.
• Fluent in English; Arabic is highly desirable.

Preferred Experience:

• Experience working with government entities, telecoms, financial institutions, or large enterprises.
• Familiarity with platforms like Genesys, Avaya, Cisco, CRMs, and Salesforce.
• Knowledge of public sector procurement and bidding in Saudi Arabia is a strong advantage.
• Good experience in using Etimad platform.

Join The Adecco Group as a Sales Manager in the Government Sector!
We are looking for an experienced Sales Manager to lead and expand our ICT and telecom infrastructure business within the public sector in Saudi Arabia. This pivotal role will focus on driving sales with ministries, authorities, and government-owned entities.

Key Responsibilities:

• Identify opportunities and lead bids for ICT/telecom deals.
• Leverage deep knowledge of government procurement systems, including Etimad.
• Develop and maintain a strong network within the government sector.
• Collaborate closely with internal teams (presales, technical, delivery) to deliver winning proposals.

Qualifications:
The ideal candidate should have a successful track record in driving sales in the public sector. Strong expertise in network infrastructure, cybersecurity, and managed services is essential.

Join Our Team as a Director of Sales at Abunayef Honey
Since 1993, Abu Nayef Honey has been committed to providing natural honey that reflects the essence of nature and unmatched quality. We are looking for an experienced Director of Sales to take charge of our sales department and contribute to our business growth.

Job Brief:
The ideal candidate will have a proven track record in leading sales teams, developing strategies, and achieving targets. If you are driven and passionate about sales, we want to hear from you!

Key Responsibilities:

• Develop and manage a client base through continuous prospecting.
• Provide sales support by collaborating with management, staff, and vendors.
• Oversee all sales efforts from inquiry to closing.
• Analyze data to uncover business opportunities and trends.
• Set clear expectations with sales employees and clients.
• Ensure timely follow-up on client inquiries and complaints.
• Maintain current sales knowledge through ongoing education and research.
• Work with marketing to implement effective sales plans.
• Train employees to meet sales goals and standards.

Requirements:

• Bachelor’s degree.
• 5+ years of experience as a sales manager or director.
• Excellent communication, presentation, and negotiation skills.
• Strong business development skills.

Equal Opportunity Employer:
At Abunayef Honey, we believe diversity and inclusion are essential for success. We are an equal opportunity employer and welcome applications from people of all races, religions, nationalities, genders, gender expressions, and ages, including veterans and individuals with disabilities.