Technical Support Specialist📣 Job Ad

in Greenberg Traurig, Llp

22 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join Our Innovative Technology Team!
Greenberg Traurig (GT), a prestigious global law firm with locations across 15 countries, is seeking a dedicated Helpdesk Support Specialist. This role is situated in our Riyadh Regional Headquarters office and offers a collaborative, fast-paced working environment.

About the Role:
You will provide essential support to attorneys and professional staff in a 24x7 phone-based call center environment. Your expertise will help resolve complex technical issues, ensuring our clients receive exceptional service.

Available Shifts:

7:00 AM – 4:00 PM Riyadh Time
8:00 AM – 5:00 PM Riyadh Time

Key Responsibilities:

Resolve complex technical issues at point of contact.
Utilize customer service skills to efficiently support a demanding client base.
Assist with other department activities and perform additional responsibilities as assigned.
Be flexible and open to working overtime as required.

Qualifications:
This position requires:

3+ years of technical support experience in a law firm or 7+ years in a professional services organization.
Exceptional customer service skills with the ability to convey technical information in understandable terms.
Excellent command of written and spoken English and Arabic.
Microsoft Office Specialist certification and A+/Network+ certifications are highly desirable.

Come and be a part of our dynamic team where your skills will be valued and your career can flourish!

Requirements

Requires 2-5 Years experience

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