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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Innovative Technology Team!
Greenberg Traurig (GT), a prestigious global law firm with locations across 15 countries, is seeking a dedicated Helpdesk Support Specialist. This role is situated in our Riyadh Regional Headquarters office and offers a collaborative, fast-paced working environment.

About the Role:
You will provide essential support to attorneys and professional staff in a 24x7 phone-based call center environment. Your expertise will help resolve complex technical issues, ensuring our clients receive exceptional service.

Available Shifts:
  • 7:00 AM – 4:00 PM Riyadh Time
  • 8:00 AM – 5:00 PM Riyadh Time

Key Responsibilities:
  • Resolve complex technical issues at point of contact.
  • Utilize customer service skills to efficiently support a demanding client base.
  • Assist with other department activities and perform additional responsibilities as assigned.
  • Be flexible and open to working overtime as required.

Qualifications:
This position requires:
  • 3+ years of technical support experience in a law firm or 7+ years in a professional services organization.
  • Exceptional customer service skills with the ability to convey technical information in understandable terms.
  • Excellent command of written and spoken English and Arabic.
  • Microsoft Office Specialist certification and A+/Network+ certifications are highly desirable.

Come and be a part of our dynamic team where your skills will be valued and your career can flourish!

Requirements

  • Requires 2-5 Years experience

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