Waiter

About the Role
We are seeking an experienced and enthusiastic Head Waiter to join our team in Riyadh, Saudi Arabia. As the Head Waiter, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and inspiring our wait staff.

Key Responsibilities:

• Lead by example, prioritizing memorable guest experiences and motivating team members.
• Oversee and coordinate daily operations of the dining area.
• Act as a liaison between the dining room and kitchen, handling requests and inquiries from guests and staff.
• Manage reservations, seating arrangements, and special events.
• Train and mentor new wait staff, ensuring adherence to service standards.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain thorough knowledge of menu items, specials, and wine pairings.
• Ensure compliance with health and safety regulations.
• Assist in inventory management and cost control measures.
• Contribute to the development of new service procedures and standards.

Qualifications:

• Minimum of 2 years of experience in a busy restaurant or upscale dining establishment.
• Proven leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for creating memorable dining experiences.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Flexibility and adaptability to changing situations and guest needs.
• Proficiency in basic computer skills, including POS systems and reservation management software.
• Knowledge of food and beverage service standards and etiquette.
• Ability to work well under pressure and maintain a positive attitude.
• Team player with a supportive and collaborative approach.
• Familiarity with local cuisine and customs (preferred).
• Food safety certification (preferred).
• Fluency in English; knowledge of Arabic is a plus.

Work Environment:
Join our dedicated and service-driven Food & Beverage team, where genuine hospitality, attention to detail, and a passion for exceptional service define every moment. Your knowledge, leadership, and service mindset will play a key role in raising our hospitality standards.

Job Overview:
A refined hospitality establishment soon opening in Riyadh is seeking experienced and professional Senior/VIP Waiters to deliver exceptional service to our high-profile and VIP clientele. The successful candidate will exhibit impeccable etiquette, excellent service standards, and attention to detail in providing memorable dining experiences.

Key Responsibilities:

• Provide personalised, attentive, and sophisticated service to VIP guests.
• Manage and anticipate guest needs, maintaining discretion and professionalism.
• Ensure flawless table setup, presentation, and impeccable service standards at all times.
• Guide guests through menus, making thoughtful recommendations, and demonstrating comprehensive knowledge of food and beverages, especially Mediterranean cuisine.
• Communicate effectively with kitchen and management staff to ensure seamless dining experiences.
• Handle guest inquiries and complaints professionally, ensuring swift resolution and guest satisfaction.

Requirements:

• Minimum of 35 years’ experience as a Senior or VIP Waiter in luxury dining or five-star hospitality settings.
• Exceptional communication skills, refined etiquette, and polished presentation.
• Proven experience managing VIP clientele with discretion and professionalism.
• Strong knowledge of fine dining standards, menu items, and Mediterranean cuisine.
• Fluency in English required; proficiency in Arabic and other languages advantageous.

Benefits:

• Competitive monthly salary of SR 9000.
• Opportunities for professional growth within a prestigious hospitality brand.
• Comprehensive training and a supportive work environment.
• Opportunity to work with an international team dedicated to excellence.

Join Our Team as a Waiter!
At Fairmont Hotels & Resorts, we embrace individuality and provide an environment where you can thrive. We are currently seeking an enthusiastic and customer-focused Waiter to be part of our dynamic team in Riyadh, Saudi Arabia. Your role is crucial in ensuring our guests enjoy an exceptional dining experience through professional and attentive service.

Responsibilities:

• Greet and seat guests warmly, providing a friendly atmosphere.
• Present menus and provide detailed information on food and beverage items.
• Accurately take food and beverage orders using our point-of-sale (POS) system.
• Serve food and drinks in a timely and professional manner.
• Maintain cleanliness and organization of the dining area throughout the service.
• Process payments accurately and collaborate with kitchen staff to ensure timely delivery of orders.
• Address any guest concerns promptly, ensuring their utmost satisfaction.
• Assist in opening and closing duties and stay updated on menu changes.

Qualifications:

• Excellent communication and interpersonal skills.
• Proven experience as a waiter in a fast-paced restaurant environment.
• Strong customer service orientation.
• Detail-oriented with excellent multitasking abilities.
• Proficiency with POS systems and basic math skills.
• Knowledge of food safety and hygiene standards.
• Ability to work various shifts and manage high-pressure situations.
• Fluency in English; knowledge of Arabic is a plus.

Join our vibrant team and make a difference!
We are committed to diversity and inclusion in our hiring practices, and we encourage everyone to apply and be part of our exciting journey.