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Join Our Team as a Receptionist at Hilton!

As a Receptionist, you will play a vital role in creating a welcoming environment for our guests. Your responsibilities will include providing exceptional reception services that enhance the guest experience from check-in to check-out. You will be expected to:

• Achieve positive outcomes from guest queries efficiently.
• Oversee the check-in/out process and complete audit procedures as necessary.
• Keep Front Office Management aware of guest feedback.
• Deliver outstanding customer service at all times.
• Participate in training programs.
• Possess knowledge about room categories, rates, and hotel promotions.
• Maximize room occupancy through effective upselling techniques.
• Comply with hotel security and health regulations.
• Assist other departments when required.

What We Are Looking For:
To excel in this role, you should possess:

• Previous experience in a customer-focused environment.
• A high school diploma or equivalent.
• A positive attitude and strong communication skills.
• A commitment to excellence in customer service.
• Good grooming standards.
• The ability to work both independently and as part of a team.
• Competency in IT systems.

Desirable Attributes:
Experience in cash handling is advantageous.

Why Work for Hilton?
At Hilton, we are dedicated to creating extraordinary hospitality experiences. As part of our team, you will be part of a company with a rich history and a commitment to excellence. Join us in our mission to fill the earth with the light and warmth of hospitality!