About the ICQA Supervisor Role
Amazon is seeking an ICQA Supervisor to join its operations in Makkah, Saudi Arabia, specifically in Jeddah and Makkah. This full-time position requires 0-1 years of experience and involves overseeing inventory accuracy and quality control processes within the fulfillment center.
Key Responsibilities
- Supervise daily activities, ensuring the safety, quality, performance, and member experience of operations.
- Set and clarify departmental requirements and expectations, fostering teamwork and open communication.
- Ensure understanding and adherence to safety procedures, documenting accidents and incidents promptly.
- Prioritize tasks to meet deadlines effectively.
- Maintain professional behavior and adapt to ambiguity and change.
- Proactively drive results and address obstacles.
- Communicate and consistently enforce company policies.
- Source and develop ideas for improvement plans.
- Share best practices across departments, shifts, and the organization.
- Collaborate with HR, Facilities, Safety, and IT to secure support and resources for initiatives.
- Track production metrics, utilize data for continuous improvement strategies, and report to management.
- Assist in establishing long-term operational strategic plans.
- Mentor and provide training and development to optimize performance and foster individual growth.
- Recognize high performance and provide coaching or progressive discipline for underperformance.
- Propose and implement improvements in equipment and processing methods.
- Conduct daily and weekly timecard reviews to ensure pay accuracy.
- Perform other duties as assigned, including rotating shifts, working extended hours, holidays, and arriving/departing at least 30 minutes early/late for pass downs and reviews.
Required Qualifications
- 1+ years of experience with Microsoft Office products and applications.
- High school diploma or equivalent.
- Ability to work a flexible schedule including weekends, nights, and holidays.
- Physical ability to lift up to 49 pounds, stand/walk for up to 12-hour shifts, and frequently push, pull, squat, bend, and reach.
- Ability to work 40 hours per week, with overtime as required.
Preferred Qualifications
- Demonstrated integrity, dedication to quality, and adherence to policies.
- Team-oriented with respect for colleagues' opinions.
- Effective communication and ability to take direction.
- Dependable, responsible, and mature.
- Strong organizational skills and attention to detail.
- Ability to work in a team environment and provide direct feedback.
- Capacity to handle ambiguity, changing priorities, and make sound judgments in stressful situations.
- Experience with performance metrics and problem-solving abilities.
- Self-motivated, structured, accurate, and results-driven with an openness to change.
- Proven history of meeting customer requirements and responding promptly.
- Ability to multitask effectively.
- Experience with MS Office, other operating systems, and warehousing systems like Warehouse Management Systems (Highjump).
- Ability to work in a fulfillment center environment which may involve noise, extended periods of walking and standing, lifting up to 50 pounds, bending, and using mechanical equipment.
- Flexibility to work varied hours based on business demands, including overnights, weekends, and holidays.
Work Environment
This role is based in Makkah, Saudi Arabia, covering operations in Jeddah and Makkah. The position is full-time and requires the ability to work in a fulfillment center environment. Candidates must be able to meet the physical demands of the role, including standing, walking, and lifting.
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