وظائف مسؤول حجوزات بدوام كامل لحديثي التخرج في السعودية

Join Our Team as a Reservations Agent!
At M Hotel Al Dana Makkah, we are seeking a dedicated Reservations Agent to be the first point of contact for our guests looking to make room reservations. In this pivotal role, you will be responsible for providing exceptional customer service while assisting guests with their booking inquiries and ensuring the accuracy and efficiency of the reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner and adhere to health and safety procedures.

Join Hilton as a Reservations Agent!
As a Reservations Agent, you will be the primary point of contact for guests seeking room reservations at our prestigious hotel. Your mission is to deliver exceptional customer service that influences guests' decisions to stay with us.

Key Responsibilities:

• Convert inquiries into confirmed reservations efficiently.
• Respond positively to sales inquiries and develop future sales leads.
• Provide accurate and prompt service aligned with hotel standards.
• Handle customer interactions professionally, ensuring all reservations meet guests' expectations.

What We Are Looking For:
The ideal candidate will possess a passion for customer service, a professional phone manner, and excellent communication skills. Outstanding organizational capabilities and intermediate computer skills are essential, while previous experience in a reservations environment and relevant qualifications are advantageous.

About Hilton:
Hilton is a leading global hospitality company dedicated to providing remarkable experiences and outstanding service to our guests. Our commitment to excellence transcends every aspect of our operation. Join us and be part of a team that values exceptional hospitality and teamwork.