Company DescriptionRaffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms and eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa, the resort embodies luxury. It is situated next to an 18-hole championship golf course, reflecting Fairmont's reputation as a world-class golf destination. The location is set on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job DescriptionAs a Cluster Reservation Agent, your responsibilities will include:
- Processing individual and group reservation requests efficiently and accurately through Opera / Accor systems.
- Responding promptly to inquiries via phone, email, website, or OTA platforms.
- Upselling higher room categories and promoting hotel packages to maximize revenue.
- Ensuring all bookings are confirmed with complete and accurate guest information.
System & Reporting- Maintaining reservation records and updating changes, cancellations, and no-shows.
- Monitoring daily arrivals and coordinating with the front office and housekeeping teams.
- Preparing and sending daily/weekly reservation reports as required.
- Ensuring rate parity across all booking channels.
Guest Communication & Service- Handling special requests (early check-in, late check-out, VIP amenities, etc.).
- Communicating professionally with travel agents, corporate clients, and walk-in guests.
- Resolving booking-related issues or escalating when necessary.
Job Specifications- Maintaining confidentiality of guest information in line with data privacy standards.
- Liaising with sales, revenue, and front office teams for group bookings or long stays.
- Following Accor policies, reservation procedures, and brand standards.
- Supporting in overbooking situations as per hotel revenue strategy.
Qualifications- Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
- Knowledge of Opera PMS / Accor reservation systems is an advantage.
- Strong communication skills in English (Arabic is a plus).
- Customer-oriented with a positive and professional attitude.
- Ability to multitask and work under pressure.
- Basic knowledge of Microsoft Office (Excel, Outlook).
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