About the Role
Delta Hotels and Resorts is seeking an Events Booking Center Sales Executive for a full-time position in Jeddah. This role is suitable for individuals with 0-1 year of experience, offering an opportunity to develop within the hospitality sector.
Key Responsibilities
The Events Booking Center Sales Executive will be responsible for a range of duties focused on supporting sales operations and guest services. This includes maintaining information boards to keep employees informed of important events and providing assistance to colleagues facing challenges, such as low package sales numbers. The role involves assigning incoming leads, whether via calls or emails, to Sales Executives based on a rotation system. Additionally, the executive will create and manage spreadsheets to organize sales and marketing data, including mailing lists and tour information. A key aspect of the role is entering, retrieving, reconciling, and verifying information within the sales process software. The executive will also be required to resolve guest inquiries, requests, or issues by contacting the appropriate individuals or departments. Promoting the brand image both internally and externally is also a core responsibility. The role requires the use of sales techniques to maximize revenue while fostering guest loyalty to Marriott, including up-selling. Encouraging guests or callers to purchase or schedule preview packages or tours, and answering questions about property facilities and services, are also integral to the position.
Operational Support and Guest Relations
This position involves supporting management in various employee-related functions, such as assisting with hiring, training, scheduling, and performance evaluations. The executive will act as a role model and a point of contact for employee relations processes. Reporting any accidents, injuries, or unsafe working conditions to management is mandatory. Adherence to all company policies and procedures, maintaining a clean and professional appearance, and protecting company assets are essential. The role requires anticipating and addressing guest service needs, assisting individuals with disabilities, and expressing genuine appreciation to guests. Effective communication is key, involving speaking clearly and professionally, preparing and reviewing written documents accurately, and answering telephones with appropriate etiquette. Developing and maintaining positive working relationships with colleagues and stakeholders is also important. Ensuring adherence to quality expectations and standards, and identifying opportunities for organizational improvement, are part of the role's contribution to quality assurance. The executive will also be expected to read and visually verify information in various formats and perform other reasonable job duties as requested by supervisors.
Physical Requirements
The role may involve physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Qualifications and Experience
- High school diploma or GED equivalent.
- At least 1 year of related work experience.
- No supervisory experience required.
