Sales & Marketing Full-time Jobs Saudis only in Jazan

We are looking for
Customer Service Center Manager (Call Center)

to work at ( Ta'ahod Company for Information Technology)


with at least 3 years of experience in managing call centers and customer service, with a high ability to lead and develop performance. The manager will be responsible for managing and developing the customer service team and ensuring the achievement of key performance indicators (KPIs) and improving the quality of service provided. The job holder will perform the following tasks:

• Developing operational plans and customer service strategies
• Managing and training the team and motivating them to achieve goals
• Analyzing data and preparing regular reports on the center's performance
• Developing work procedures and improving process efficiency
• Handling escalated customer complaints and ensuring resolution
• Coordinating with other departments to improve customer experience
• Monitoring call quality and evaluating employee performance
• Managing budgets and achieving the center's financial goals

• Manage financial accounts and prepare financial statements.
• Conduct financial analyses and ensure compliance with accounting standards and regulations.
• Handle suppliers and subcontractors, track the project team's invoicing, and meet project material requirements.
• Coordinate closely with the finance department at headquarters and the purchasing department in the project or head office.
• Monitor material requests, payments, and deliveries.

• A minimum of 5 years' experience in accounting and auditing.
• Excellent command of English.
• Education: Diploma or higher (minimum 2 years).
• Experience Level: Intermediate (4 to 10 years).