Customer Services Jobs in Saudi Arabia

More than 181 Customer Services Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


Customer Services
Contract Type
Nationality

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Receptionist

Receptionist

New

Nadji Village Restaurants

SR 500 - 4,500 / Month dotFull-time
Job Title: Receptionist
Department: Administration / Front Office
Location: Sudher, Riyadh
Reporting To: Office Manager / HR Manager

Job Purpose:

To provide front desk support and act as the first point of contact for visitors and callers. The receptionist will manage administrative tasks, coordinate with departments, and ensure smooth communication within the organization.

Key Responsibilities:
Greet and welcome visitors in a professional and friendly manner.
Answer, screen, and forward incoming calls; take messages when required.
Maintain the reception area, keeping it clean and organized.
Handle incoming and outgoing mail and courier deliveries.
Manage and maintain office supplies inventory.
Coordinate with different departments for administrative and communication needs.
Schedule appointments and manage meeting room bookings.
Assist in the preparation of reports, documents, and records as required.
Maintain visitor logs and ensure factory access protocols are followed.
Support HR or Admin department with clerical tasks (*, filing, data entry, photocopying).
Ensure compliance with company safety and security protocols.

Qualifications and Skills:
High school diploma or equivalent; diploma or degree in Administration is a plus.
12 years of experience in a similar role, preferably in an industrial or factory setting.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Good communication and interpersonal skills.
Well-organized and detail-oriented.
Able to work under pressure and handle multiple tasks.
Basic knowledge of factory operations is an advantage.


breifcase2-5 years

locationRiyadh Province, Hawtat Sudair

4 days ago
Customer Service Supervisor

Customer Service Supervisor

📣 Job Ad

Rama Medical Group

Full-time
Role Overview: Join Rama Medical Group as a Customer Care Supervisor and play a key role in overseeing daily operations of our call center. Your leadership will help ensure the highest standards of customer service are met and maintained.

Responsibilities:
  • Oversee daily operations: Monitor performance of call center representatives and distribute daily tasks.
  • Ensure team adherence to work schedules and company policies.
  • Handle complex or escalated customer complaints effectively.
  • Achieve performance goals: Track KPIs such as response time, call completion rates, and customer satisfaction.
  • Prepare periodic reports summarizing statistics and performance for management.
  • Training and Development: Train and mentor new employees, conducting regular performance assessments and providing constructive feedback.
  • Improve service quality: Evaluate customer calls to ensure quality and professionalism.
  • Suggest and implement initiatives to enhance customer experience.
  • Coordinate and communicate with other departments to efficiently resolve customer issues.
  • Participate in management meetings and contribute to the strategic planning of the call center.

Qualifications:
  • Bachelor's degree in Business Administration or a related field.
  • Minimum 23 years of experience in a call center, with at least one year in a supervisory role.
  • Excellent communication and team management skills.
  • Proficiency in Customer Relationship Management (CRM) systems and call center software.
  • Able to work under pressure in a fast-paced environment.

breifcase0-1 years

locationMakkah

10 days ago
Social Media Management Specialist

Social Media Management Specialist

📣 Job Ad

Triple Union | تريبل يونيون

Full-time
Join Our Team as a Social Media Manager!
We are seeking a passionate individual who is eager to take on a pivotal role in enhancing our digital presence. As the Social Media Manager at Triple Union, you will be responsible for shaping our storytelling across various social media platforms.

Key Responsibilities:
  • Orchestrate digital content strategies and manage a comprehensive social media content calendar.
  • Oversee content execution, ensuring all translated materials are developed into creative assets.
  • Design and implement innovative marketing strategies to maximize content dissemination.
  • Handle daily management of social media channels, adapting content for each platform.
  • Create engaging multimedia content and consistently publish original material.
  • Establish partnerships with influencers and manage social media communities.
  • Align content strategy with overall marketing objectives while collaborating with cross-functional teams.
  • Monitor industry trends and competitor activities to identify growth opportunities.
  • Develop strategies to enhance social media engagement and increase audience interaction.
  • Analyze performance metrics and report key insights to stakeholders.

Competencies:
  • Strong understanding of social media platforms with a minimum of 4 years of experience.
  • Creative vision and ability to generate engaging ideas.
  • Excellent copywriting and content management skills.
  • Proficient analytical skills to assess social media data.
  • Outstanding interpersonal and communication abilities in both English and Arabic.

Required Experience:
  • Expertise in using social media analytics tools.

breifcase0-1 years

locationMakkah

24 days ago
Social Media Management Specialist

Social Media Management Specialist

📣 Job Ad

Triple Union | تريبل يونيون

Full-time
Join Our Team as a Social Media Manager!
We are seeking a passionate individual who is eager to take on a pivotal role in enhancing our digital presence. As the Social Media Manager at Triple Union, you will be responsible for shaping our storytelling across various social media platforms.

Key Responsibilities:
  • Orchestrate digital content strategies and manage a comprehensive social media content calendar.
  • Oversee content execution, ensuring all translated materials are developed into creative assets.
  • Design and implement innovative marketing strategies to maximize content dissemination.
  • Handle daily management of social media channels, adapting content for each platform.
  • Create engaging multimedia content and consistently publish original material.
  • Establish partnerships with influencers and manage social media communities.
  • Align content strategy with overall marketing objectives while collaborating with cross-functional teams.
  • Monitor industry trends and competitor activities to identify growth opportunities.
  • Develop strategies to enhance social media engagement and increase audience interaction.
  • Analyze performance metrics and report key insights to stakeholders.

Competencies:
  • Strong understanding of social media platforms with a minimum of 4 years of experience.
  • Creative vision and ability to generate engaging ideas.
  • Excellent copywriting and content management skills.
  • Proficient analytical skills to assess social media data.
  • Outstanding interpersonal and communication abilities in both English and Arabic.

Required Experience:
  • Expertise in using social media analytics tools.

breifcase0-1 years

locationJeddah

24 days ago
Receptionist

Receptionist

📣 Job Ad

Hilton

Full-time
Join Our Team as a Receptionist at Hilton!

As a Receptionist, you will play a vital role in creating a welcoming environment for our guests. Your responsibilities will include providing exceptional reception services that enhance the guest experience from check-in to check-out. You will be expected to:
  • Achieve positive outcomes from guest queries efficiently.
  • Oversee the check-in/out process and complete audit procedures as necessary.
  • Keep Front Office Management aware of guest feedback.
  • Deliver outstanding customer service at all times.
  • Participate in training programs.
  • Possess knowledge about room categories, rates, and hotel promotions.
  • Maximize room occupancy through effective upselling techniques.
  • Comply with hotel security and health regulations.
  • Assist other departments when required.

What We Are Looking For:
To excel in this role, you should possess:
  • Previous experience in a customer-focused environment.
  • A high school diploma or equivalent.
  • A positive attitude and strong communication skills.
  • A commitment to excellence in customer service.
  • Good grooming standards.
  • The ability to work both independently and as part of a team.
  • Competency in IT systems.

Desirable Attributes:
Experience in cash handling is advantageous.

Why Work for Hilton?
At Hilton, we are dedicated to creating extraordinary hospitality experiences. As part of our team, you will be part of a company with a rich history and a commitment to excellence. Join us in our mission to fill the earth with the light and warmth of hospitality!

breifcase0-1 years

locationDhahran

24 days ago
Receptionist

Receptionist

📣 Job Ad

Hilton

Full-time
Join Our Team as a Receptionist at Hilton!

As a Receptionist, you will play a vital role in creating a welcoming environment for our guests. Your responsibilities will include providing exceptional reception services that enhance the guest experience from check-in to check-out. You will be expected to:
  • Achieve positive outcomes from guest queries efficiently.
  • Oversee the check-in/out process and complete audit procedures as necessary.
  • Keep Front Office Management aware of guest feedback.
  • Deliver outstanding customer service at all times.
  • Participate in training programs.
  • Possess knowledge about room categories, rates, and hotel promotions.
  • Maximize room occupancy through effective upselling techniques.
  • Comply with hotel security and health regulations.
  • Assist other departments when required.

What We Are Looking For:
To excel in this role, you should possess:
  • Previous experience in a customer-focused environment.
  • A high school diploma or equivalent.
  • A positive attitude and strong communication skills.
  • A commitment to excellence in customer service.
  • Good grooming standards.
  • The ability to work both independently and as part of a team.
  • Competency in IT systems.

Desirable Attributes:
Experience in cash handling is advantageous.

Why Work for Hilton?
At Hilton, we are dedicated to creating extraordinary hospitality experiences. As part of our team, you will be part of a company with a rich history and a commitment to excellence. Join us in our mission to fill the earth with the light and warmth of hospitality!

breifcase0-1 years

locationDammam

24 days ago
Receptionist

Receptionist

📣 Job Ad

Sofitel

Full-time
Join the Sofitel Riyadh Team as a Spa Receptionist!

At Sofitel Riyadh Hotel & Convention Center, we pride ourselves on delivering a five-star experience that blends French elegance with Saudi Arabian warmth. As a representative of our luxury establishment, you will become a Heartist®, embodying our commitment to heartfelt hospitality.

Key Responsibilities:
  • Provide professional, friendly, and engaging service to all guests.
  • Assist in all operations of the Spa, including knowledge of the complete Spa menu.
  • Guide guests with the use of sauna, steam, and spa facilities.
  • Inform guests about products and retail sales.
  • Maintain product stock levels and ensure displays meet our quality standards.
  • Adhere to safety and sanitation policies and report any malfunctions or hazards.
  • Participate in pre-shift briefings and assist in keeping areas clean and organized.
  • Perform additional duties as assigned.

Qualifications:
  • Must be a Saudi National.
  • Preferred experience in Spa or Hospitality, with a minimum of 1 year in a 5* hotel spa or luxury stand-alone Spa.
  • Strong administrative skills, including proficiency in Excel.
  • CPR and First Aid certification are preferred.
  • Exceptional communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Reliable and responsible with the ability to focus on guest needs.

Why Join Us?
Be part of a caring environment where you can grow and discover new career paths in hospitality. Enjoy exclusive benefits and strong recognition for your dedication to creating meaningful experiences for our guests.

breifcase0-1 years

locationRiyadh

25 days ago
Receptionist

Receptionist

📣 Job Ad

Hilton

Full-time
Join Hilton as a Receptionist! As a pivotal part of our team, your role will be instrumental in providing exceptional reception services to our distinguished guests, ensuring a memorable experience from the moment they check in until they check out.

Key Responsibilities:
  • Achieve positive outcomes from guest queries efficiently.
  • Manage check-in/check-out processes and perform necessary audit procedures.
  • Keep Front Office Manager and Reception Supervisors informed of relevant guest feedback.
  • Exhibit exemplary customer service skills at all times.
  • Participate in training sessions and contribute to the development of the Night Team.
  • Utilize knowledge of hotel offerings, including room categories and promotions, to maximize occupancy and promote services.
  • Follow proper procedures for handling foreign currencies and payments.
  • Adhere to hotel security and health/safety regulations.
  • Assist other departments as needed.

Qualifications:
  • Experience in a customer-focused environment.
  • A completed high school certificate or equivalent.
  • A positive attitude and strong communication skills.
  • Commitment to high standards of customer service.
  • Excellent grooming and appearance standards.
  • Ability to work independently and as part of a team.
  • Competency in IT systems is required.

Preferred Attributes:
  • Prior experience with cash handling.

Experience the legacy of hospitality at Hilton, where our team members embody our vision of filling the earth with the light and warmth of hospitality.

breifcase0-1 years

locationMadinah

25 days ago
Receptionist

Receptionist

📣 Job Ad

International Schools Group (ISG)

Full-time
Join Our Team as a Front Desk Receptionist!
As a vital member of our administration office at the British School Dhahran, the Front Desk Receptionist plays a crucial role in providing exceptional support to our school community. Your commitment to child protection and effective communication will contribute to a safe and welcoming environment for our students, staff, parents, and visitors.

Key Responsibilities:
  • Provide exceptional customer service to visitors, ensuring a welcoming atmosphere.
  • Manage attendance records and respond to inquiries via phone and in-person.
  • Assist with administrative tasks including filing, typing, and general office duties.
  • Maintain a tidy and organized reception area and update visitor information.
  • Support classroom needs and respond promptly to urgent requests.
  • Work collaboratively with administrative support staff to facilitate smooth operations.

Qualifications:
We are looking for candidates who have a minimum of a Bachelor’s degree in a related field. Previous experience as a school receptionist is preferred.

Skills Required:
  • Outstanding verbal and written communication skills.
  • Highly developed organizational abilities.
  • Proficient in IT and administrative tasks.
  • Demonstrated maturity and ability to handle various situations with confidentiality.

At ISG, we value respect, responsibility, integrity, and acceptance. Join us and make a difference in the lives of our students while enjoying the comfort and enrichment of living in Saudi Arabia.

breifcase0-1 years

locationAl Khobar

25 days ago
Receptionist

Receptionist

📣 Job Ad

International Schools Group (ISG)

Full-time
Join Our Team as a Front Desk Receptionist!
As a vital member of our administration office at the British School Dhahran, the Front Desk Receptionist plays a crucial role in providing exceptional support to our school community. Your commitment to child protection and effective communication will contribute to a safe and welcoming environment for our students, staff, parents, and visitors.

Key Responsibilities:
  • Provide exceptional customer service to visitors, ensuring a welcoming atmosphere.
  • Manage attendance records and respond to inquiries via phone and in-person.
  • Assist with administrative tasks including filing, typing, and general office duties.
  • Maintain a tidy and organized reception area and update visitor information.
  • Support classroom needs and respond promptly to urgent requests.
  • Work collaboratively with administrative support staff to facilitate smooth operations.

Qualifications:
We are looking for candidates who have a minimum of a Bachelor’s degree in a related field. Previous experience as a school receptionist is preferred.

Skills Required:
  • Outstanding verbal and written communication skills.
  • Highly developed organizational abilities.
  • Proficient in IT and administrative tasks.
  • Demonstrated maturity and ability to handle various situations with confidentiality.

At ISG, we value respect, responsibility, integrity, and acceptance. Join us and make a difference in the lives of our students while enjoying the comfort and enrichment of living in Saudi Arabia.

breifcase0-1 years

locationMakkah

25 days ago