Customer Services Jobs in Saudi Arabia

Job
Description
: Receptionist / Hostess / Host


Location
: Laysen Valley, Umm Al Hamam West, Riyadh


Brand
: Noir Cafe ******************;*********


Starting
Salary
: From SAR 5000


Job
Summary
: Noir Cafe is seeking a highly professional, articulate, and detail-oriented Receptionist / Host / Hostess to be the first and last point of contact for our discerning guests. This crucial role is responsible for creating a welcoming and seamless experience by efficiently managing reservations and gracefully ushering guests to their tables. Preference will be given to Saudi National candidates. Previous experience in a high-end fine dining environment and familiarity with SevenRooms reservation software are highly advantageous.


Duties
and
Responsibilities
:


Reservation Management:

* Efficiently handle all incoming reservation requests via phone, email, and online platforms.

* Accurately record and manage reservation details, including guest names, contact information, party size, date, time, and any special requests.

* Utilize and maintain the restaurant's reservation system (preferably SevenRooms) to optimize seating arrangements and maximize restaurant capacity.

* Confirm reservations and manage waitlists effectively, communicating clearly with guests.

* Proactively anticipate potential reservation conflicts and find suitable solutions.


Guest Welcoming and Seating:

* Warmly and professionally greet all arriving guests with a genuine smile and welcoming demeanor.

* Confirm guest reservations and escort them to their assigned tables promptly and courteously.

* Present menus and inform guests of any specials or important information.

* Ensure guests are comfortably seated and address any immediate needs or requests.


Guest Relations:

* Provide exceptional customer service, anticipating guest needs and exceeding their expectations.

* Handle guest inquiries, requests, and complaints with grace and efficiency, escalating issues to management when necessary.

* Maintain a thorough knowledge of the restaurant's layout, menu, and services to answer guest questions accurately.

* Build positive relationships with regular guests and strive to personalize their experience.


Telephone and Communication:

* Answer telephone calls promptly and professionally, using proper etiquette.

* Take accurate messages and relay them to the appropriate personnel.

* Maintain clear and effective communication with the service team and management regarding guest arrivals, seating arrangements, and any special requests.


Maintaining the Reception Area:

* Ensure the reception area is clean, organized, and presentable at all times, reflecting the restaurant's high standards.

* Maintain an appropriate level of stationery, menus, and other necessary materials.


End-of-Service Duties:

* Thank departing guests sincerely and invite them to return.

* Assist with tidying the reception area and preparing for the next service period.

* Process any end-of-service tasks as required by management.


Qualifications
:


* Saudi National preferred.

* Minimum of 1 year of previous experience as a Receptionist, Host/Hostess in a high-end fine dining restaurant or luxury hospitality environment.

* Proven ability to manage reservations efficiently and accurately.

* Knowledge and experience using SevenRooms reservation software is a significant advantage.

* Excellent communication and interpersonal skills, with a polished and professional demeanor.

* Strong organizational and multitasking abilities, with meticulous attention to detail.

* Ability to remain calm and composed under pressure in a fast-paced environment.

* Impeccable grooming and personal presentation.

* Fluency in Arabic and English is essential. Additional language skills are a plus.

* A genuine passion for providing exceptional hospitality and creating memorable guest experiences.


WhatsApp your CV with photo at 05579
-05599

• Greet and welcome visitors in a warm and friendly manner.
• Answer, screen, and forward incoming calls, ensuring excellent communication.
• Manage and maintain the front desk area, keeping it organized and tidy.
• Handle incoming and outgoing correspondence, including emails and mail.
• Schedule appointments and maintain calendars for team members as needed.
• Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
• Provide information about the company and services to clients and visitors.

• Proven experience as a receptionist or in a related field.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle sensitive information confidentially.
• A friendly and professional demeanor with a passion for customer service.
• High school diploma or equivalent; additional certification in office administration is a plus.
• Saudi National.

• Welcoming Customers: Greet customers with a warm and professional demeanor, providing information about the center’s services.
• Managing Bookings and Scheduling: Organize the appointment schedule, confirm bookings, and keep accurate records.
• Answering Phone Calls and Responding to Inquiries: Handle customer calls and schedule appointments through various communication channels.
• Handling Payments and Sales: Process payments at check-out and promote center products.
• Customer Relationship Management: Build relationships with customers and handle complaints professionally.
• Coordinating and Directing Customers: Guide customers to appropriate areas of the facility.
• Inventory and Supplies Management: Ensure cleanliness and organization of treatment tools.

• Minimum 5 years experience in reception or customer service roles in 5-star hotels or luxury resorts.
• Excellent verbal and written communication skills in English.
• Strong customer service expertise and ability to manage high-pressure situations.
• Professional appearance suitable for a luxury environment.

• Greet Visitors: Welcome guests and direct them to the appropriate person or department.
• Manage Communication: Answer phone calls and emails, providing information as needed.
• Scheduling: Book appointments, meetings, and manage conference room reservations.
• Administrative Support: Handle filing, mail distribution, and maintain office supplies.
• Customer Service: Assist visitors with inquiries and maintain a positive reception area.

• Education: Bachelor’s degree in a relevant field, or equivalent blend of education and experience.
• Experience: Typically 5+ years of experience in administration or reception.
• Expertise: Demonstrated proficiency in administrative tasks and executive support with strong analytical abilities.
• Skills: Strong organizational and communication skills with attention to detail and multitasking capabilities.
• Continuous Learner: Commitment to ongoing professional growth and staying up-to-date with industry trends.

• Customer Communication: Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages, ensuring prompt and effective responses.
• Sales Opportunities: Identify and generate sales opportunities while upselling services tailored to guests' unique needs.
• Booking Management: Manage bookings accurately, preparing sales proposals to meet and exceed sales targets.
• Customer Support: Understand customer requirements, address complaints quickly, and deliver personalized experiences for VIP customers.
• Administrative Tasks: Maintain accurate records, analyze customer feedback, and ensure timely resolution of pending issues.

• Proficiency in English.
• Strong customer focus with excellent problem-solving skills.
• High attention to detail.
• Proactive attitude and ownership.
• Ability to manage high volumes of inquiries.
• Exceptional interpersonal skills.

• Welcome and assist visitors with a friendly demeanor.
• Manage incoming calls and correspondence efficiently.
• Maintain a tidy and organized reception area.
• Support the administrative team with various tasks.

• Bachelor's degree (Required).
• Minimum of 2 years of experience in hotels or customer service (Required).
• Strong commitment to customer satisfaction.

• Greeting guests upon arrival and ensuring a warm welcome.
• Assisting with check-in and check-out procedures.
• Handling guest inquiries and requests efficiently.
• Maintaining a clean and organized reception area.
• Processing payments and managing reservations.

• A chance to work in a reputable hotel with a supportive team.
• Training and career development opportunities.
• A competitive salary and benefits package.

• Previous experience in a customer service role is preferred.
• Excellent communication skills in both Arabic and English.
• Ability to work flexible hours, including weekends and holidays.

Hi. We need at least 2 receptionist for Florya steak lounge in exit 5 Al Nafal
Duty times : 6 hours or 8 hours optional
If you want to work with us please call us
05********

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

• Establish, implement, and maintain compliance frameworks aligned with regulatory requirements in Saudi Arabia, specifically with CMA (Capital Market Authority) guidelines.
• Conduct risk assessments and compliance audits to identify potential issues and ensure regulatory adherence.
• Monitor fintech innovations and their compliance implications while supporting the integration of regulatory measures.
• Provide training to staff on compliance standards and best practices, ensuring awareness of CMA regulations.
• Prepare and submit compliance reports to management and regulatory bodies.
• Investigate compliance violations and recommend corrective actions.
• Stay updated on evolving financial and fintech regulations in KSA.
• Collaborate with internal teams to embed compliance measures in daily operations effectively.

• Bachelor’s degree in finance, Business Administration or a related field.
• CME-1 Certification recognized by Saudi Arabia’s Capital Market Authority is mandatory.
• 35 years of experience in compliance roles, ideally within the financial and fintech industries.
• Strong knowledge of regulatory frameworks and CMA standards.
• Exceptional analytical, problem-solving, and risk assessment skills.
• Attention to detail, high ethical standards, and the ability to handle confidential information.
• Effective communication and interpersonal skills for interacting with regulators and teams.

• Operate the switchboard and manage the reception area
• Greet visitors and ensure prompt, courteous service
• Handle internal and external inquiries, providing accurate information
• Maintain logs for visitors and callers
• Coordinate delivery and courier services
• Manage mail distribution and maintain a tidy reception area
• Book meeting rooms and assist with event planning

• Greet and welcome guests and visitors in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls and emails.
• Manage travel logistics for the KSA team, taking over this responsibility from Dubai’s administration.
• Support the KSA GM with calendar management, including booking meetings and organizing schedules.
• Maintain a clean and organized reception area.
• Plan and lead company engagement initiatives such as a monthly coffee afternoon for staff.
• Explore interest and coordinate a company sports activity, such as Padel Tennis, to encourage team wellness.
• Engage with RHQ benefits by liaising with MISA’s account manager to unlock available perks and ensure full utilization.
• Research and recommend formal community initiatives Arena KSA could sponsor (*, ‘Network of Women in Events’).
• Organize periodic ‘Events Night Outs’ to engage freelancers and other stakeholders in the events industry.
• Coordinate with internal departments and support teams as needed.
• Assist HR and Admin teams with documentation or logistics support as required.

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Ability to independently manage projects and internal initiatives.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Positive attitude and team-oriented mindset.
• Discretion and confidentiality when handling sensitive information.