Customer Services Jobs in Saudi Arabia

Join Our Team as a Call Center Operator!
We are seeking a friendly, efficient, and reliable Call Center Operator to join our team at IFAS. As the first point of contact for customers, you will handle inbound and outbound calls, ensuring excellent customer service and support.

Responsibilities:

• Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Product/Service Information: Provide accurate information about products, services, and policies.
• Problem Resolution: Address and resolve customer complaints or concerns.
• Data Entry and Record Keeping: Log customer interactions and transactions accurately.
• Order Processing: Assist customers with placing orders and tracking deliveries.
• Outbound Calls: Conduct outbound calls for surveys and follow-ups.
• Upselling/Cross-selling: Promote additional products or services.
• Performance Metrics: Meet or exceed performance goals for call volume and customer satisfaction.
• Team Collaboration: Work with team members to resolve customer issues effectively.
• Maintain Knowledge: Stay updated on new products and changes to service procedures.

Qualifications:

• Previous experience in customer service or call center roles preferred.
• Excellent communication skills in a friendly tone.
• Strong problem-solving abilities.
• Attention to detail and accurate data entry skills.
• Basic computer skills.
• Ability to handle high call volumes while maintaining quality.
• Customer-oriented with a passion for service.
• Patience and empathy in high-stress situations.
• Teamwork skills to contribute to a positive environment.

Preferred Skills:

• Experience with multi-line phone systems.
• Bilingual skills are a plus.
• Knowledge of the company’s products and services.

Benefits:

• Competitive hourly wage or salary.
• Health and dental benefits (if applicable).
• Paid time off and sick leave.
• Opportunities for career advancement.
• Ongoing training and professional development.

Join Kempinski Hotels as a Spa Receptionist!
Located in Al Khobar, Saudi Arabia, this position is your opportunity to contribute to a leading luxury hospitality brand. As a Spa Receptionist, you will play a vital role in our Spa & Recreation department, ensuring exceptional service for our guests.

Key Responsibilities:

• Manage reception duties including food and beverage offerings, retail operations, and housekeeping.
• Respond professionally to guests' bookings and inquiries.
• Promote and up-sell spa services and retail products.
• Abide by spa's Standard Operating Procedures (SOPs) and policies.
• Maintain extensive knowledge of spa treatments and services.
• Record reservations and manage the appointment schedule.
• Perform confirmation calls and manage check-ins and check-outs.
• Update client profiles and prepare daily reports.
• Promote other resort activities.
• Handle guest queries and complaints discreetly and professionally.
• Ensure a clean and organized working environment.

Qualifications:
A proactive attitude and a commitment to delivering high-quality service will be essential for success in this role. Your ability to maintain discretion and confidentiality in communications with guests will help us uphold our standards of luxury.

Join Our Team as a Customer Service Officer!
At Emdad Al Khebrat, we are committed to enhancing customer experiences through exceptional service and support. As a Customer Service Representative, you will play a vital role in creating a welcoming atmosphere that fosters client engagement and retention.

Key Responsibilities:

• Provide timely and accurate information regarding services and events to customers through various communication channels.
• Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
• Maintain an organized record of customer interactions and feedback for continuous service improvement.
• Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
• Uphold the organization’s standards by ensuring that all customer interactions reflect its values and commitment to quality service.
• Participate in training sessions and team meetings to enhance service delivery and professional growth.

Requirements:

• A diploma or bachelor's degree in a relevant field.
• A minimum of one year of experience in customer service or a similar environment.
• Preferred experience in the tourism, cultural, or museum sectors.
• Proficiency in both verbal and written Arabic, with strong skills in English being an advantage.
• Proven ability to maintain professionalism and friendliness in all interactions with customers.

Required Skills:

• Excellent verbal and written communication skills in Arabic; proficiency in English is desirable.
• Strong interpersonal skills with an ability to build rapport and trust with a diverse customer base.
• Problem-solving abilities with a strong focus on conflict resolution and complaint management.
• High level of adaptability and willingness to work under pressure while maintaining a positive demeanor.
• Organizational skills to manage time effectively and prioritize tasks in a fast-paced environment.
• Empathy and active listening skills to understand customer needs and enhance their overall experience.

Join Al Thiga Alfaizh Training Institute as a Receptionist!
We are looking for a dedicated and professional receptionist to be the first point of contact for our visitors and clients. In this dynamic role, you will help ensure an excellent experience for our guests while managing various administrative tasks.

Key Responsibilities:

• Welcome and greet visitors or clients, directing them to the appropriate personnel or office.
• Ensure the reception area is tidy and well-equipped with necessary office supplies such as pens, brochures, and forms.
• Handle incoming phone calls and route them accordingly.
• Receive and sort daily mail.

Skills Required:

• Ability to work under pressure.
• Teamwork and collaboration skills.
• Strong organizational skills.

Join Our Team as a Customer Service Representative!
At H. M. Al Rugaib & Sons Trading Co., we are dedicated to delivering exceptional customer service and enhancing customer satisfaction. As a Customer Service Representative, you play a crucial role in achieving this goal.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assisting customers with product information, order status, and troubleshooting.
• Resolving customer complaints and providing appropriate solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to enhance the customer experience.
• Continuously improving service processes and procedures.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

Join Ramada Encore by Wyndham Al Khobar Corniche as a Hotel Receptionist!
We are looking for a friendly and organized individual to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, ensuring they have a pleasant experience from check-in to check-out.

Key Responsibilities:

• Greet and check-in guests with a warm welcome.
• Answer inquiries and provide information about the hotel and local attractions.
• Handle reservations and maintain accurate records.
• Assist with billing and account management.

Requirements:

• 01 year of experience in reception or hospitality.
• Fluent in English.
• Available for Saudi nationals only.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join Our Team as a Senior Compliance Officer!
We are looking for a dedicated Senior Compliance Officer to join one of our renowned client's teams in Jeddah. If you have a keen eye for regulatory compliance, governance, and corporate policies, this role is for you!

Key Responsibilities:

• Ensure proper execution of directors’ appointments in collaboration with the governance department, in line with CMA regulations, Saudi Corporate Companies Law, and Articles of Association.
• Develop and implement company policies and compliance regulations.
• Oversee business operations, ensuring adherence to policies, investments, and procedures.
• Monitor and enforce control systems to prevent violations of legal rules and internal policies.
• Conduct periodic audits to ensure compliance with legal and regulatory frameworks.
• Collaborate with Corporate Counsel, HR, and Audit departments for regulatory enforcement.
• Stay updated on regulatory developments and evolving compliance best practices.
• Prepare compliance reports for executive management and external regulatory bodies.
• Maintain accurate compliance records while adhering to all organizational policies.

Requirements:

• Bachelor’s degree in Law or a relevant field from an accredited university.
• Strong experience dealing with MOC (Ministry of Commerce) and MOL (Ministry of Labor).
• Proven expertise in drafting, reviewing, and editing agreements and contracts.
• General awareness of quality and environmental aspects.

Location: Jeddah, Saudi Arabia

Join Our Team at Bupa Arabia as a Senior Executive Manager – Predictive Customer Experience
Are you passionate about enhancing customer experiences and driving data-focused initiatives? At Bupa Arabia, we are dedicated to providing exceptional healthcare services and we invite you to be part of our journey to innovate and improve customer satisfaction.

About the Role
As a Senior Executive Manager, you will play a pivotal role in transforming our customer experience through data analysis and strategic projects. You will:

• Support customer experience initiatives by analyzing member journeys and engagement.
• Oversee the implementation of solutions to enhance customer interactions.
• Provide insights and recommendations to improve key account management and retention strategies.
• Manage the implementation of call center chatbots for improved customer service.

Key Responsibilities
1. Customer Experience Enhancement
- Perform end-to-end analysis of customer journeys.
- Oversee and implement solutions to enhance the customer experience.
2. Customer Experience Transformation
- Analyze profiling data to improve customer journey strategies.
- Support digital sales teams with insights from post-sales and pre-renewal processes.
3. Measurement and KPI Tracking
- Produce reports and recommendations for enhancing customer relationships.
- Establish continuous feedback loops to foster personalized service plans.

Skills Required
- Proficiency in data analytics tools.
- Familiarity with customer experience best practices.
- Proven experience with chatbot implementation for customer engagement.

About Bupa Arabia
Bupa Arabia is a leader in healthcare services, dedicated to providing innovative healthcare products and solutions. Join our dynamic team to make a positive impact on people's lives across the Arab world.

Join Our Team at Bupa Arabia as a Senior Executive Manager – Predictive Customer Experience
Are you passionate about enhancing customer experiences and driving data-focused initiatives? At Bupa Arabia, we are dedicated to providing exceptional healthcare services and we invite you to be part of our journey to innovate and improve customer satisfaction.

About the Role
As a Senior Executive Manager, you will play a pivotal role in transforming our customer experience through data analysis and strategic projects. You will:

• Support customer experience initiatives by analyzing member journeys and engagement.
• Oversee the implementation of solutions to enhance customer interactions.
• Provide insights and recommendations to improve key account management and retention strategies.
• Manage the implementation of call center chatbots for improved customer service.

Key Responsibilities
1. Customer Experience Enhancement
- Perform end-to-end analysis of customer journeys.
- Oversee and implement solutions to enhance the customer experience.
2. Customer Experience Transformation
- Analyze profiling data to improve customer journey strategies.
- Support digital sales teams with insights from post-sales and pre-renewal processes.
3. Measurement and KPI Tracking
- Produce reports and recommendations for enhancing customer relationships.
- Establish continuous feedback loops to foster personalized service plans.

Skills Required
- Proficiency in data analytics tools.
- Familiarity with customer experience best practices.
- Proven experience with chatbot implementation for customer engagement.

About Bupa Arabia
Bupa Arabia is a leader in healthcare services, dedicated to providing innovative healthcare products and solutions. Join our dynamic team to make a positive impact on people's lives across the Arab world.