Customer Services Jobs in Saudi Arabia

• Providing high-quality customer service at all times
• Assisting passengers with inquiries and needs
• Ensuring the smooth handling of passenger check-in processes

Welcoming guests upon their arrival at the hotel and providing an excellent first impression.

Completing the check-in process quickly and accurately.

Completing the check-out process and facilitating the guest's departure.

Responding to guests' inquiries either in person, over the phone, or via email.

Coordinating and confirming reservations using the PMS (Property Management System).

Delivering rooms and directing guests with essential information about the hotel and available services.

🧾 Administrative Tasks

Processing payments and invoices, managing financial records for guests.

Preparing daily reports related to occupancy rates and sales.

Ensuring the accuracy of guest data and recording it in the system.

Communicating with other departments such as housekeeping and maintenance as needed.

📞 Customer Service

Responding to complaints and resolving issues in a professional and timely manner.

Providing information about tourist attractions, restaurants, and transportation.

Caring for special guest requests and fulfilling them or forwarding them to the appropriate department.

🔐 Security and Safety Tasks

Verifying guest identities upon check-in.

Monitoring entry and exit in the front area.

Acting in emergency situations according to hotel policies.

💡 Skills Required for Reception Staff

Excellent communication skills.

Proficiency in using computers and the PMS hotel management system.

Good appearance and high etiquette.

Ability to work under pressure.

• Providing excellent service to customers.
• Processing payments and recording orders.
• Assisting in inventory management and ensuring the availability of necessary materials.
• Effective communication with other team members to ensure smooth workflow.

• Previous experience in accounting or customer service is a plus.
• Good communication skills.
• The ability to work in a fast-paced and changing environment.

• Reception and welcoming of guests: Welcoming visitors and greeting them upon arrival.
• Reservation management: Taking responsibility for organizing reservations and waiting lists to ensure smooth operations.
• Guiding guests: Directing customers to their assigned tables or to available tables.
• Customer service: Responding to phone inquiries, taking reservations, and providing exceptional customer service.
• Internal coordination: Communicating with kitchen staff to ensure smooth coordination between seating and special requests.
• Maintaining order: Ensuring cleanliness and organization of the reception area at all times.
• Handling complaints: Addressing complaints and customer requests in a professional and courteous manner.
• Professional appearance: Maintaining a clean and professional appearance that reflects the restaurant's image.
• Working hours: 8 hours daily - 6 days a week.

• Cashier

• Providing exceptional service to customers.
• Processing payments and recording orders.
• Assisting in inventory management and ensuring the availability of necessary materials.
• Effective communication with other team members to ensure smooth workflow.

• Previous experience in accounting or customer service is a plus.
• Good communication skills.
• Ability to work in a fast-paced and changing environment.

• Maintain MWR facilities in a clean and professional manner.
• Provide cashier services and manage alcohol sales.
• Conduct and organize weekly recreational events including bingo, card games, and tournaments.
• Handle customer inquiries and support special events.
• Ensure the availability of complimentary snacks and manage supplies.
• Arrange transportation and support for entertainers during events.

• Valid * Driver’s License (manual transmission experience preferred).
• Valid * Passport (preferred).
• Ability to meet all deployment policy requirements.
• Must be comfortable working in extreme environmental conditions.
• Must have a DoD Secret Clearance.

• Cashier

Company Description

Nature Touch Spa is the ultimate wellness destination focused on improving the mind, body, and spirit of our guests. Located in Jubail, our spa offers a lush experience with enchanting settings and a warm, inviting staff. Our team is devoted to providing true relaxation and calming the mind, body, and soul of every guest.

Role Description

This is a full-time on-site role for a Receptionist at Nature Touch Spa in Jubail. The Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and customer service tasks on a day-to-day basis at the spa.

Qualifications

• Phone Etiquette and Communication skills
• Working hours from 2:30pm - 11:30pm (1 hour break in between)
• Good Attitude and Willing to train
• Experience in Receptionist Duties and Clerical Skills
• Strong Customer Service skills
• Attention to detail and organization skills
• Ability to multitask and work in a fast-paced environment
• Previous experience in a spa or hospitality industry is a plus
• High school diploma or equivalent

• Possession of a high school certificate or higher.
• Basic knowledge of English is preferred.
• Flexibility in working hours (shifts - evening).

• Welcoming customers in a courteous manner.
• Accurately registering orders in the accounting system.
• Maintaining cleanliness and organization in the cashier area.
• Responding to customer inquiries regarding products or prices.

• Competitive salaries starting from 4320 Saudi Riyals.
• 5 working days a week.
• Health insurance.
• Career path and professional development with continuous training.