Customer Services Jobs in Saudi Arabia

Join Our Dynamic Team as a Hostess!
At The First Group Hospitality, positioned on the beautiful edge of the Red Sea, we are excited to invite applications for the role of Hostess. This position is key in ensuring our guests have a warm and welcoming experience in our distinguished hospitality environment.

About Us:
The First Group Hospitality is a Dubai-headquartered full-service hospitality management company renowned for its excellence in hotel operations, asset management, and F&B strategy. Our luxurious community, Silver Sands Beach, is designed for those seeking a tranquil yet vibrant lifestyle.

Key Responsibilities:

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations, waitlists, and table assignments efficiently.
• Maintain an organized seating plan to enhance table turnover and guest satisfaction.
• Answer phone calls, respond to inquiries, and handle bookings accurately.
• Communicate effectively with service staff for smooth operations.
• Monitor dining area activity and adjust seating arrangements as needed.
• Ensure the entrance and reception area are clean, tidy, and presentable at all times.
• Provide guests with menus and information about the outlet.
• Handle guest concerns or complaints professionally and escalate when necessary.
• Maintain a friendly and professional demeanor at all times.

Qualifications:

• Previous experience in a similar role or customer-facing position preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm in a busy environment.
• Customer-focused with a positive attitude.
• Professional appearance and grooming standards.
• Basic knowledge of computer or reservation systems is an advantage.
• Flexibility to work shifts, including weekends and holidays.

Join us at The First Group Hospitality and play a crucial role in delivering unforgettable experiences for our guests!

Join My Clinic, a leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives while delivering exceptional healthcare services. We are seeking a passionate and dedicated Receptionist to join our team.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experience, including their treatment and overall stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Communicate with patients to determine their needs and identify a path toward treatment and progress.
• Empathize with patient concerns and help replace anxiety with peace of mind.
• Resolve patient complaints, working with relevant departments to address issues promptly.
• Correspond with care providers to familiarize them with individual patient needs and preferences.
• Implement patient-focused programs and supervise training programs for healthcare staff.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, call center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for understanding and addressing emotional needs.
• Excellent verbal and written communication skills with patients and healthcare staff.
• Proficiency in conflict resolution and problem-solving skills.
• Exceptional customer service skills.

Join Bayut KSA as a Field Sales Consultant!

Bayut is the leading property portal in the Kingdom, dedicated to offering the best online search experience for millions of users. As part of Dubizzle Group, we strive to provide our clients with an exceptional advertising platform.

In this role, you will be instrumental in driving the entire sales cycle from Lead Generation to closing sales. Your responsibilities include:

• Conducting daily calls and market visits to engage clients.
• Maintaining a consultative approach to assist clients in improving their business outcomes.
• Educating clients on how to align their business goals with sustainable advertising solutions offered by Bayut.
• Creating a pipeline of high-value prospects for long-term success.
• Presenting tailored sales and marketing solutions and drafting proposals.
• Reporting on sales activity and market intel with professionalism and integrity.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Valid Saudi driving license.
• Experience in sales within the internet advertising sector.
• Strong understanding of industry trends and competitive landscape.
• Excellent communication, problem-solving, and analytical skills.

Benefits:

• High-performing and dynamic work environment.
• Comprehensive health insurance.
• Rewards and recognition for performance.
• Opportunities for learning and development.

Bayut is proud to be an equal-opportunity employer, celebrating diversity and fostering an inclusive workplace for all employees.

Join Our Team as a Cashier at Baytonia!
We are seeking a dedicated and professional Cashier to become part of our dynamic team. At Baytonia, we pride ourselves on delivering exceptional customer service and fostering a positive shopping experience.

Key Responsibilities:

• Handle customer transactions accurately and efficiently.
• Provide excellent customer service and communication skills.
• Manage cash register and perform daily cash reconciliations.
• Maintain familiarity with Point of Sale (POS) systems.
• Adhere to company policies and working hours.

Requirements:

• 1–2 years of previous experience as a cashier.
• Strong commitment to team values and customer satisfaction.
• Ready to join immediately.

If you are enthusiastic about ensuring a seamless shopping experience and have the necessary skills, we would love to hear from you!

We are seeking a dedicated Cashier to join our team and provide excellent customer service while handling financial transactions accurately and efficiently. The ideal candidate will be responsible for processing sales transactions, operating cash registers and POS systems, handling cash and credit card payments, maintaining accurate cash drawer balances, and assisting customers with inquiries about products and services. This role requires strong attention to detail, excellent communication skills, basic math abilities, and the ability to work in a fast-paced retail environment while maintaining a friendly and professional demeanor with all customers.

Join Our Team as a Call Center Agent!
At Petromin Corporation, we are committed to delivering exceptional service and creating positive experiences for our customers. As a Call Center Agent, you will play a crucial role in assisting customers and resolving their inquiries efficiently.

Your Responsibilities:

• Handle customer inquiries professionally and resolve issues effectively.
• Provide informed assistance and guidance on service requirements.
• Utilize CRM tools and ticketing systems to log and manage customer interactions.
• Assess customer needs and propose appropriate service solutions.
• Manage difficult conversations and ensure positive customer experiences.

Qualifications:

• Saudi nationals with a Diploma in Mechanical Engineering or a related field.
• Minimum of 1 year of experience in automotive aftersales, with hands-on knowledge of automotive service processes.
• Proficiency in English and Arabic.
• Strong communication skills and a can-do attitude.

What You Can Expect:

• A multinational culture with a flat hierarchy.
• An engaging and dynamic work environment.
• Opportunities for personal and professional development.
• Competitive compensation package, including 22 working days of annual leave and local public holidays.
• Appealing health and life insurance plan.

At Petromin, we aim to be a great workplace where our colleagues feel valued and can thrive.

Don't miss your chance to be part of a visionary company transforming the mobility solutions landscape!

Job Summary:
The Receptionist serves as the first point of contact for visitors and clients, ensuring a professional and welcoming environment while supporting daily office and floor operations.

Key Responsibilities:

• Welcome and assist visitors in a professional and friendly manner
• Manage meeting room bookings and coordinate appointments
• Maintain a clean, organized, and presentable reception area
• Manage office activities to ensure smooth daily operations
• Oversee floor operations to maintain an efficient and well-organized workplace
• Provide administrative support such as filing and data entry

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in a similar role is preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Good command of English (spoken and written)

Core Skills:

• Customer Service Excellence
• Time Management
• Attention to Detail
• Problem Solving

Join Alfanar Projects as a Receptionist! As a pivotal member of our team, you will facilitate seamless communication and collaboration within the organization.

Job Purpose:
To support the effective operation of the office by ensuring excellent communication channels, executing planned activities, and adhering to company policies and safety regulations.

Key Accountability Areas:

• Collaborate with teams to achieve operational and development targets.
• Engage with peers and managers openly, welcoming feedback.
• Utilize resources efficiently to meet objectives within set time and budget constraints.
• Resolve operational issues and escalate complex problems as needed.
• Follow quality requirements and safety specifications.

Qualifications:
- Diploma Degree in Secretarial Institute
- Freshers with up to 2 years of experience are encouraged to apply.

Technical Competencies:

• Proficiency in MS Office.
• Strong time management and organizational skills.
• Problem-solving abilities and attention to detail.
• Effective communication and teamwork capabilities.
• Initiative, creativity, and analytical thinking.

Become a vital part of Alfanar's mission to deliver top-notch services and products. For more information about Alfanar, please visit our website.

Join Our Team as a Customer Service Representative!
At Emdad By Elm, we are dedicated to delivering exceptional customer service. We are looking for enthusiastic individuals to join our team as Customer Service Representatives. This role will involve handling customer inquiries over the phone and providing professional support until case resolution.

Key Responsibilities:

• Respond to customer inquiries and provide accurate, clear information.
• Handle complaints, document them, and escalate complex cases when necessary.
• Follow up on requests to ensure resolution and customer satisfaction.
• Update customer data and accurately record notes in the system.
• Adhere to quality standards and response time requirements (SLA).

Requirements:

• No prior experience required; suitable for entry-level candidates.
• Good computer skills (email, data entry, MS Office).
• Excellent speaking and writing skills in Urdu, French, Malay, and Turkish.

Work Location: Makkah and Jeddah

We are looking for a receptionist (Saudi) to work in a luxurious 5-star restaurant in Jeddah to join the team!\n\nJob Responsibilities:\n- Welcoming customers and visitors in a polite and professional manner.\n- Following up on messages, calls, and daily inquiries via the designated work phone.\n- Organizing and scheduling customer appointments.\n- Entering customer reservations into the reservation system while ensuring the accuracy of the information.\n\nJob Requirements:\n- Commitment and discipline to schedules.\n- Professional handling of visitors.\n- Ability to work under pressure and within a team.\n- Attention to overall appearance.

A sales representative is required to work in a leading company in the field of consumer products, with experience in marketing car protection films and thermal insulation. The job includes visiting clients, presenting products, and achieving monthly sales targets. The ideal candidate possesses excellent communication skills, the ability to persuade, and a commitment to developing the customer base and enhancing the company's sales.

Job opportunity according to the following conditions: Experience of not less than five years in customer service and sales. High communication skills and the ability to deal with customers professionally. Proficiency in the use of computers and office programs. The ability to work under pressure and achieve sales targets. Excellent communication skills and responding to customers professionally. The ability to follow up, coordinate, and organize daily tasks. Receiving customer inquiries and responding to them effectively. Following up on customer requests and ensuring their satisfaction with the services provided. Work is in person at the company headquarters, Jeddah, North Obhur, Al-Firdous neighborhood.

Join Al Ghalia as a Hostess!
We are looking for a Hostess who will perform all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures. This role involves assisting the Restaurant Manager (RM) and Assistant Restaurant Manager (ARM) in maintaining high standards of cleanliness and resolving any problems in the surroundings to ensure maximum guest satisfaction.

Key Responsibilities:

• Welcome guests warmly and escort them to tables.
• Assist managers in implementing special promotions and events.
• Answer phone calls in a professional manner to ensure guest satisfaction.
• Coordinate with serving staff and maintain a guest waiting list during busy periods.
• Report any guest complaints and work to resolve issues effectively.
• Maintain a high standard of personal grooming and demeanor.
• Notify managers of any special guest requests and be aware of company safety procedures.

Critical Skills and Competencies:

• Good general education and hotel/catering qualifications are desirable.
• At least 2 years of experience in a hotel, casual or fine dining environment.
• Excellent knowledge of food and service standards, particularly fine dining.
• Strong organizational and interpersonal skills.
• Excellent English communication skills, both written and spoken.
• Ability to work independently and as part of a team.

Join us and provide a memorable experience for our guests while working in a friendly and professional atmosphere!

About Calo
Calo is on a mission to make healthy eating easy by providing better, faster, and more affordable access to food through technology. Founded in Bahrain in 2019, Calo has expanded its operations and delivered millions of nutritious meals.

Role Overview
The Cashier plays a critical role in supporting front-of-house operations at Calo. This position ensures a smooth, friendly, and fast customer experience, while efficiently handling transactions and supporting dispatch operations. The Cashier will work closely with the Cafe Manager to maintain service standards aligned with Calo’s values.

Main Responsibilities

• Accurately take customer orders and process payments using the POS system.
• Ensure all payment transactions are handled efficiently and correctly.
• Maintain a positive and professional approach with customers.
• Upsell menu items and promote current offers or combos.
• Coordinate with kitchen and operations teams for timely order preparation.
• Verify order accuracy before handover to drivers or customers.
• Monitor order flow and manage dispatch priorities.
• Address and escalate customer concerns professionally.
• Ensure the cleanliness of the cashier area and front-of-house space.
• Comply with hygiene and safety standards.

Ideal Candidate Qualifications

• At least 1 year of experience in a cashier or customer service role.
• Experience in order dispatching is a plus.
• Currently present in KSA.
• Proficient in English, Arabic is a plus.
• Basic numerical skills and familiarity with POS systems.

Knowledge and Competency

• Strong understanding of customer service principles.
• Experience handling high-volume transactions accurately.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Personality Traits

• Strong communicator with a friendly, approachable attitude.
• Able to work well under pressure as a team player.

We are looking for a creative female employee to work in a 925 silver accessories kiosk ✨ who has a passion for social media, loves photography, and creates content on TikTok in an attractive and eye-catching way.
Tasks:
Professionally and attractively photograph silver accessories (rings, chains, bracelets)

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Publishing content and managing the TikTok account

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Interacting with the audience and responding to comments and messages

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Following trends and applying them to suit our products

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