Customer Services Jobs in Saudi Arabia

• Welcome guests warmly and escort them to tables.
• Assist managers in implementing special promotions and events.
• Answer phone calls in a professional manner to ensure guest satisfaction.
• Coordinate with serving staff and maintain a guest waiting list during busy periods.
• Report any guest complaints and work to resolve issues effectively.
• Maintain a high standard of personal grooming and demeanor.
• Notify managers of any special guest requests and be aware of company safety procedures.

• Good general education and hotel/catering qualifications are desirable.
• At least 2 years of experience in a hotel, casual or fine dining environment.
• Excellent knowledge of food and service standards, particularly fine dining.
• Strong organizational and interpersonal skills.
• Excellent English communication skills, both written and spoken.
• Ability to work independently and as part of a team.

Publishing content and managing the TikTok account

Interacting with the audience and responding to comments and messages

Following trends and applying them to suit our products

- Job Duties:
Welcoming visitors and greeting them
Selling and issuing tickets
Receiving payments (cash / network)
Responding to customer inquiries
Handling complaints professionally

- Work System:
6 days of work per week and one day off
Working in shifts

📌 Note:
Due to the nature of the entertainment field, working during holidays and official occasions is required.

• Manage the front desk and handle all customer inquiries.
• Answer phone calls and direct them as necessary.
• Maintain a clean and welcoming reception area.

• High School Diploma or equivalent.
• Fresh graduates are welcome to apply.

• Receive payments from customers and issue invoices.
• Process cash transactions and maintain daily accounts.
• Verify daily inventory and assist in stock management.
• Scan merchandise and ensure price accuracy.
• Provide excellent customer service and assist customers in identifying their needs.
• Follow store policies regarding promotions and coupons.

• A bachelor’s degree or diploma is preferred.
• No previous experience required.
• Ability to manage daily cash operations efficiently.

• Reception and Visitor Management:
  • Welcoming visitors in a professional and friendly manner.
  • Recording visitor information and maintaining accurate logs.
  • Notifying relevant departments of guest arrivals.
  • Directing visitors to the appropriate department or meeting room.
  • Managing meeting room bookings and ensuring their readiness.
  • Handling incoming calls appropriately.
• Shipment and Courier Coordination:
  • Receiving and verifying incoming shipments and deliveries.
  • Logging package details and notifying relevant departments.
  • Coordinating outgoing shipments with courier services.
  • Maintaining accurate tracking records for incoming and outgoing shipments.
  • Ensuring proper documentation for receipts and deliveries.
• Document and Order Management:
  • Receiving and directing purchase orders and official correspondence.
  • Ensuring proper internal distribution of documents.
  • Following up on urgent or sensitive documents.
  • Coordinating with finance and supply chain for shipping documents as needed.
• Office Support:
  • Maintaining a professional reception area.
  • Tracking stationery and office supplies needs.
  • Assisting with archiving and organizing documents.
  • Helping prepare simple reports and data entry as necessary.

• Record and track shipments with 100% accuracy.
• Notify departments of deliveries in a timely manner.
• Avoid loss or misdirection of any documents or packages.

• Quickly transfer calls (within 3 rings).
• Accurate visitor information recording.
• Coordinate shipments and process documents promptly.

• Independence: Works under routine supervision adhering to clear procedures.
• Effect: Primarily interacts with employees and visitors on routine matters.
• Complexity: Handles routine administrative tasks according to specific guidelines.

• Basic understanding of office procedures and company policies.
• Clear and professional communication in daily interactions.
• High attention to detail in recording shipments and visitor information.
• Maintaining confidentiality of information.

• High school diploma or equivalent (administrative diploma preferred).
• 2-4 years’ experience in reception or administrative support.
• Basic knowledge of shipping procedures and logistics coordination.
• Proficiency in Microsoft Office and email applications.
• Good communication skills in Arabic and English.

• Interact with customers politely and provide assistance when needed.
• Conduct sales transactions accurately and quickly, ensuring the correctness of financial amounts.
• Monitor inventory and ensure the availability of necessary materials for the process.
• Professionally resolve any issues that may arise for customers.
• Adhere to safety and cleanliness standards in the workplace.

• High school diploma or equivalent.
• Previous experience in marketing or sales (preferred).
• Strong communication skills and the ability to deal with customers.

• A friendly and professional work environment.
• Opportunities for growth and development in the food and beverage field.
• A variety of benefits.