Customer Services Remote Jobs in Saudi Arabia

More than 21 Customer Services Remote Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


Customer Services
Contract Type
Nationality

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Sales Representative

Sales Representative

ARXSO

Seasonal
Here's the resulting JSON: { "originalTextLanguage": "Arabic", "translatedText": "

Job Description: Sales Marketer (B2B) - Remote Work System

About the Company:
Our company, specialized in operation and maintenance solutions and facility management, announces the availability of cooperation opportunities for professional marketers under a remote work system. We focus on providing specialized professional staff and integrated operational solutions for the B2B sector.

Job Objective:
To identify and attract new contractual opportunities with companies and institutions, and to build sustainable professional relationships that contribute to expanding the company's market share in facility management and operation.

Tasks and Responsibilities:

• Generating Sales Opportunities: Field and digital research on targeted companies and identifying their needs for staff and professional services.
• Professional Communication: Opening official communication channels with decision-makers in the B2B sector to introduce them to the company's services.
• Coordination and Follow-up: Referring qualified sales opportunities to the sales and contracting team, and contributing to presenting initial offers.
• Market Analysis: Monitoring available opportunities in operation and maintenance projects and providing periodic reports on potential clients.

Job Requirements:

• Professional Skills: Full familiarity with sales methods directed at companies (B2B) and high negotiation skills.
• Independence: Ability to work independently and achieve the required results with minimal supervision.
• Commitment: Adherence to the company's professional standards in communication and representing the brand appropriately.
• System: The position is available for Saudis under a flexible work system (Marketer Contract).

Work Details and Benefits:

• Working Hours: Flexible (remotely) in line with achieving sales goals.
• Compensation System: Competitive and rewarding commissions determined based on signed contracts and achieved results.
• Technical Support: Providing all necessary informational materials and data to facilitate the marketing process.

" }

breifcase2-5 years

locationSaudi Arabia

Remote Job
12 days ago
Call Center Agent

Call Center Agent

Business Networks

Part-time

Job Title:
WhatsApp Customer Service Representative – Supporting Entrepreneurs and Startups (Remote – WhatsApp Only)
Type of Work:
Full Remote | Only Communication Channel: WhatsApp Business
Main Purpose:
To assist entrepreneurs and small/startup companies quickly and professionally via WhatsApp, from the initial inquiry to service follow-up (establishment, human resources, funding, business plans, management consulting).
Main Tasks (Brief):
Quick response (within minutes) to incoming inquiries about the company's services
Step-by-step explanation of services: Company establishment – Visas – Recruitment – Organizational structure setup – Business plan – Self/bank/investor funding – Incubators/support programs
Collecting basic client data (project name, idea, budget, current stage)
Sending price packages, terms, timeline, required documents
Booking consulting appointments or sessions with specialists (lawyer, financial consultant, human resources expert)
Following up on the status of the application/project (funding under review – visa issued – employee hired…)
Handling objections and complaints politely and escalating as necessary
Sending quick free tips to build trust (*, "The first 3 steps to obtain funding from institutions")
Recording every conversation and updating the client's status in the system/CRM
Basic Requirements:
At least 6 months of experience in WhatsApp customer service (preferably in business consulting/funding/human resources)
Excellent Arabic language (correct writing + Gulf/Saudi dialect in style)
Good knowledge of terms: Institutions – Sponsorship – Commercial Registry – Capital funding – pitch deck – MVP
Fast typing + high organization (handling 5–15 clients at the same time)
Modern smartphone + very strong internet
Patience + positive spirit + ability to turn a simple inquiry into a potential client
Competitive advantage (provides a significant advantage):
Previous experience dealing with Saudi or Gulf entrepreneurs
Knowledge of government support programs (Institutions, Development Fund, Entrepreneurship, Social Development Bank…)
Basic ability to suggest additional services (upsell) such as "Funding package + Human Resources plan")
Common working hours: 8–9 hours daily | 5–6 days weekly
Expected salary (approximate): 3,000 – 6,000 SAR + incentives (based on the number of converted clients/services sold)
Registration via WhatsApp: +9***********
or 05********

breifcase0-1 years

locationSaudi Arabia

Remote Job
27 days ago
Social Media Management Specialist

Social Media Management Specialist

Noble hospitality for travel and tourism

Part-time
Job Purpose
Manage and activate the social media channels for a company specialized in hotel bookings in Mecca and Medina in a way that serves sales, generates demand, and supports customer service, through organized content, seasonal campaigns, and converting interactions into inquiries and actual bookings, not just views.

Role Scope
* The role is operational + analytical, not just creative.
* Works directly with:
    * Reservations Management
    * Customer Service (WhatsApp)
    * Sponsored Ads
* Focuses on Makkah & Madinah Hotels + Seasons.

Key Responsibilities
1. Channel Management
* Manage accounts:
    * Snapchat 
    * Tiktok
    * Instagram
    * X (Twitter)
* Schedule content according to:
    * Seasons (Ramadan – Umrah – Holidays)
    * Enriching and educational content
* Maintain the tone and identity of the company (professional, trustworthy, not overly aggressive marketing).

2. Revenue-Oriented Content
* Produce content that serves:
    * Proximity to the Holy Mosque
    * Views
    * Economic options
    * Early booking
* Link all content to:
    * Clear Call to Action (WhatsApp / Link)
    * Scenario of expected questions from the customer
* Work with the team to ensure:
    * Content matches real capabilities
    * Avoid creating misleading expectations.

3. Manage seasonal campaigns
* Prepare content plans for:
    * Ramadan
    * The last ten days
    * Hajj
    * Peak seasons
* Recycle successful content.
* Support advertising campaigns with consistent content.

4. Integration with Customer Service
* Coordinate with the WhatsApp team to ensure:
    * Responses are consistent with published messages
    * Knowledge of the most frequently asked questions coming from social media
* Suggest improvements to:
    * Automated responses
    * Welcome messages
    * Customer journey pathways.

5. Analysis and Performance Measurement
* Monitor indicators such as:
    * Number of inquiries coming from each platform
    * Customer types (serious / curious)
    * The highest converting content
* Prepare concise reports:
    * Weekly (operational)
    * Monthly (analytical)
* Provide actionable recommendations (stop / enhance / modify).

KPIs
* Number of inquiries via WhatsApp from social media
* Cost per inquiry (including ads)
* Actual engagement rate (not just views)
* Content that led to actual bookings
* Adherence to schedules and seasons

Required Skills
Essential Skills
* Deep understanding of social media platforms.
* Clear Arabic writing suitable for religious/spatial context.
* Ability to convert information into short, persuasive content.
* High organization and scheduling.
Analytical Skills
* Reading Insights
* Linking performance to sales
* Understanding the customer journey from content → WhatsApp → Booking

Preferred Experience
* Experience in:
    * Tourism / Bookings / Hotels / Mecca
* Working with sales or customer service teams.
* Previous experience with seasonal content.

What this job is not
* ❌ Not just a “Content Creator” job.
* ❌ Not a general trends job.
* ❌ Not a personal account or Influencer role.
This job requires
* Must be a resident of Mecca and willing to be present at any time around the Holy Mosque or in nearby hotels.

breifcase2-5 years

locationMakkah

Remote Job
21 days ago