Customer Services Jobs in Saudi Arabia

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently
• Provide product and service information to customers
• Maintain records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Collaborate with internal teams to address customer concerns

• Saudi nationality (mandatory)
• High school diploma or higher
• Excellent communication skills in Arabic and English
• Proven customer support experience is a plus
• Ability to work under pressure and handle high-volume inquiries
• Familiarity with CRM systems and practices is preferred

• Develop and implement social media strategies to increase brand awareness.
• Create innovative and engaging content that resonates with our brand identity.
• Manage social media accounts and respond to customer inquiries.
• Analyze metrics to understand campaign performance and make necessary improvements.
• Engage with followers and build strong relationships.
• Organize promotional campaigns and contests to boost interaction.
• Monitor current trends in social media and adapt strategies accordingly.
• Collaborate with internal teams like marketing and sales to achieve shared goals.
• Prepare regular reports on campaign performance and results.
• Handle crises and manage negative comments professionally.

• Previous experience in social media account management.
• Strong writing and editing skills.
• Able to analyze data and utilize it for performance improvement.
• Creative in producing visual and textual content.
• Excellent communication skills and teamwork ability.
• Good knowledge of the latest trends in digital marketing.
• Able to handle pressure and manage time effectively.
• Strategic thinker with quick decision-making abilities.
• Passionate about technology and social media.
• Adept at adapting to rapid changes in the work environment.

• Creating, scheduling, and publishing engaging content.
• Managing paid advertising campaigns.
• Monitoring and analyzing performance reports and metrics.
• Engaging with the audience and responding to messages/comments.
• Enhancing the company’s online presence and increasing followers and customer engagement.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• At least 10 years of experience in field sales and marketing (B2B).
• Extensive network contacts in the Riyadh area.
• Resident of Riyadh.
• Proficiency in both Arabic and English.
• Preferred candidates will have MBA courses in sales and marketing.
• Valid Saudi driving license.

• Communicate with clients to understand their needs and identify suitable services.
• Conduct field visits to organizations to attract clients.
• Effectively communicate the company's advantages and address client inquiries.
• Market and promote legal services through industry-specific events.
• Meet defined sales targets and contribute to team goals.
• Organize and set daily, weekly, and monthly objectives.
• Attend and arrange meetings with clients to unlock new sales opportunities.
• Prepare periodic reports on field activities and provide recommendations for improvement.
• Gather client data and develop a field plan to enhance marketing strategies.

• Strong communication skills with diverse personalities.
• Ability to work collaboratively within a team environment.
• Negotiation and persuasion skills.
• Ability to work under pressure.
• Data analysis skills and understanding of market trends and client needs.
• Innovative persuasive methods to effectively achieve marketing goals and increase sales volume and profitability.

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.

• High school diploma or equivalent (Bachelor’s degree preferred).
• 12 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

• Provide best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed about arrival times, delays, or transit issues.
• Ensure all communications are professional and timely.
• Update tracking sheets with freight status and send updates to customers daily.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for all export inquiries.
• Monitor and report on customer, carrier, and vendor communications.
• Provide regular updates to the Line Manager and handle additional duties as assigned.

• Bachelor's degree.
• 5 years of Freight operations experience.

• Excellent spoken and written communication skills.
• Ability to prioritize, multitask, and solve problems.
• Integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

• Prepare logistics plans to facilitate the relocation of Four Winds clients.
• Communicate effectively with agents and clients to obtain necessary documentation.
• Establish proper contact with shipping and air lines.
• Coordinate logistics with origin agents and arrange customs clearance.
• Manage formal communications with customs authorities.
• Supervise delivery or storage based on client needs.
• Achieve management’s quarterly and annual quality and sales goals aligned with the company vision.
• Oversee efficient invoicing and collection to ensure smooth cash flow.

• Strong understanding of modern communication management tools and supply chain management.
• Ability to lead and inspire action in a diverse environment.
• Excellent command of the English language.
• Cultural sensitivity and strong interpersonal skills.

• Exclusively open to Saudi citizens.
• Female candidates are prioritized (possessing a driving license is advantageous).
• Minimum 1-year experience in administrative roles.
• B2 level in English or a minimum score of 60 in IELTS.
• Proficiency in computer applications, especially SAP.
• Excellent interpersonal skills and the capability to work effectively in a multi-stakeholder environment.
• Possession of IATA qualifications is a plus.
• A minimum educational background of a 2-year diploma in administration or equivalent work experience.

• Respond promptly to customer inquiries through various channels such as phone, email, and chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Guide customers step-by-step in using product features and troubleshooting common problems.
• Document all customer interactions and solutions in the support knowledge base.
• Escalate complex issues to the engineering or product teams.
• Follow up with customers to ensure satisfaction post-resolution.
• Contribute to documentation and knowledge base maintenance.
• Report recurring issues and provide feedback for product improvements.
• Stay informed about SiFi product updates and technical specifications.

• Bachelor's degree in a technical field (*, Computer Science, IT) or equivalent experience.
• Minimum of 1 year experience in a technical support role, preferably in software or FinTech.
• Strong problem-solving skills combined with excellent technical aptitude.
• Proficiency in English and Arabic (preferred).
• Experience with troubleshooting software and web applications.
• Basic knowledge of networking concepts.

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Job Title:

Field Sales Executive – Business Sector (B2B)

Key Responsibilities:

Conduct field visits to companies and organizations to promote the company’s internet services and business solutions.

Identify customer needs and provide tailored offers that fit their business requirements.

Build and maintain strong, long-term business relationships with clients.

Prepare and present the sales pipeline of opportunities for regular review with the Sales Manager.

Submit a daily report including visited companies, meeting outcomes, and potential opportunities.

Follow up with prospects and convert them into active customers until deal closure.

Achieve monthly and quarterly sales targets set by management.

Coordinate with technical, support, and billing teams to ensure smooth service delivery.

Participate in regular sales meetings to discuss updates, challenges, and solutions.

Requirements:

Minimum 4 year of experience in B2B sales (preferably in ISP or telecommunications).

Strong communication, presentation, and negotiation skills.

Ability to prepare structured daily reports and maintain an accurate sales pipeline.

Familiarity with CRM tools is a plus.

Fluency in both Arabic and English (spoken and written).

Self-motivated, target-driven, and able to work under pressure.

Benefits:

Fixed salary + attractive commission scheme.

Continuous training and career development opportunities.

Professional work environment with growth potential.

________________________________________

Benefits:

• Fixed salary + attractive commission scheme.
• Continuous training and career development opportunities.
• Professional work environment with growth potential.

Job Title: Luxury Cafe Hostess / Receptionist / Host

Location: Laysen Valley, Riyadh, Saudi Arabia

Starting Salary: SAR 4200 to SAR 5000 (Full package / Live Out)

Company Profile: Visit **************************

Job Summary: We are seeking a highly presentable and professional receptionist/hostess to join our team at Noir Cafe, a high-end cafe in Laysen Valley. The ideal candidate will possess excellent communication skills in both Arabic and English, while providing a warm welcome to create an exceptional first impression for our guests.

Key Responsibilities:

• Greet guests warmly upon arrival, offering a personalized and hospitable welcome.
• Manage reservations efficiently, handle seating arrangements, and provide accurate menu details and wait-time estimates.
• Answer incoming calls professionally, take detailed messages, and direct inquiries appropriately.
• Maintain an organized and tidy reception area.
• Collaborate with the waitstaff to ensure a seamless dining experience and efficient table turnover.
• Assist with special events and occasional administrative tasks, as needed.

Qualifications:

• Can comfortably wear western business attire
• Strong communication skills in both English and Arabic
• Warm, friendly, and highly presentable demeanor.
• Exceptional interpersonal and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Demonstrated professionalism and reliability.
• Experience in a hospitality or customer-facing role is preferred.

Join Our Team as a Social Media Specialist

A multinational organization operating at the forefront of energy innovation is seeking a Social Media Specialist - Contractor who will lead the functional and creative development of social media initiatives across various platforms, representing our brand.

Responsibilities:

• Develop and execute social media strategies for corporate accounts, including but not limited to Twitter, Facebook, Instagram, YouTube, and Snapchat.
• Collaborate with content and messaging teams to ensure alignment with established brand guidelines.
• Design and implement strategies to expand reach and enhance engagement across all corporate social media platforms.
• Monitor social media analytics and adjust strategies to achieve desired outcomes.
• Perform additional related duties as assigned.
• Maintain a professional demeanor, demonstrating diplomacy and tact in all communications.

Qualifications:

• Bachelor’s degree in a related field, with recognized industry accreditations preferred.
• Minimum of four (4) years of relevant professional experience.
• Proven ability to create and manage multiple corporate social media accounts.
• Proficiency in using major social media channels for corporate purposes.
• Highly detail-oriented, well-organized, and capable of managing multiple projects in a collaborative team environment.
• Demonstrated track record of successful social media work.
• Fluent in English with excellent verbal and written communication skills; proficiency in Arabic is an asset.
• Fully trained in Health and Safety regulations.

Location: Dhahran, Saudi Arabia

• Develop and manage content strategies across all social media channels.
• Monitor and capitalize on local, regional, and international trends.
• Collaborate with the communications team to create engaging digital content from editorial material.
• Generate performance reports and insights to optimize campaigns based on their objectives.
• Engage with the audience through comments and messages while maintaining brand voice.
• Utilize data analytics tools to drive content strategies and increase engagement.

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum of 1 year of experience in social media.
• Strong communication skills in both Arabic and English.
• Expertise in digital marketing tools including Google Analytics and Facebook Business Manager.
• Proficient in Microsoft Office applications.