Customer Services Jobs in Saudi Arabia

Job Title: Customer Experience Executive
Location: Al Rawabi, Riyadh
Company: District Flowers
Employment Type: Full-time
Working Hours: Morning to Afternoon, Afternoon to evening shift (with potential for weekend availability)

Role Summary:

District Flowers is seeking a motivated and customer-focused Customer Experience Executive to support clients with their wholesale flower purchases. This role is central to ensuring a seamless customer journey, from flower selection to final packaging, while maintaining product quality and service excellence.

Key Responsibilities:

• Greet and assist walk-in customers and wholesale clients in the showroom

• Offer tailored recommendations on flower types, seasonal availability, and pairing options

• Handle and maintain flowers in a chiller room environment

• Clean, trim, and wrap flower bunches according to customer specifications

• Ensure proper labeling, bundling, and handling of flowers for client orders

• Support invoicing, inventory tracking, and CRM entries as needed

• Coordinate with the sales and logistics team to fulfill daily orders

• Respond to customer inquiries via phone, WhatsApp, and email in a professional and timely manner

• Maintain cleanliness and organization of the showroom and workstations

• Assist in occasional social media content creation or on-camera presence if required

Qualifications:

• Saudi National (required, with full GOSI registration under District Flowers)

• Previous experience in customer service, retail, or admin roles (preferred)

• Passion for flowers, aesthetics, and customer satisfaction

• Ability to work independently and within a team

• Willingness to work in cool storage environments

• Strong interpersonal and communication skills (Arabic required, English a plus)

• Basic knowledge of floral types and handling (training will be provided)

Preferred Traits:

• Detail-oriented with an eye for presentation

• Comfortable being on camera for content, when needed

• Flexible to work on weekends or extended hours during high-demand periods

• Positive attitude, dependable, and proactive in solving customer concerns

• Greet and welcome guests in a warm and friendly manner
• Answer and direct phone calls to the appropriate department or individual
• Manage and distribute incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Schedule appointments and maintain the company's calendar
• Assist with administrative tasks such as data entry, filing, and photocopying
• Coordinate with other departments to ensure smooth communication and operations
• Handle customer inquiries and provide accurate information about our products and services
• Assist with organizing company events and meetings
• Other duties as assigned by management

• High school diploma or equivalent
• Previous experience as a receptionist or in a customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Proficient in Microsoft Office and other basic computer skills
• Ability to multitask and prioritize tasks effectively
• Professional and friendly demeanor
• Fluent in both English and Arabic

• Competitive salary
• Health insurance
• Paid time off
• Training and development opportunities
• Friendly and supportive work environment

• Greet and welcome guests in a warm and friendly manner
• Answer and direct phone calls to the appropriate department or individual
• Manage and distribute incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Schedule appointments and maintain the company's calendar
• Assist with administrative tasks such as data entry, filing, and photocopying
• Coordinate with other departments to ensure smooth communication and operations
• Handle customer inquiries and provide accurate information about our products and services
• Assist with organizing company events and meetings
• Other duties as assigned by management

• High school diploma or equivalent
• Previous experience as a receptionist or in a customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Proficient in Microsoft Office and other basic computer skills
• Ability to multitask and prioritize tasks effectively
• Professional and friendly demeanor
• Fluent in both English and Arabic

• Competitive salary
• Health insurance
• Paid time off
• Training and development opportunities
• Friendly and supportive work environment

About Us: Al-Genome Trading is a leading life sciences company dedicated to providing innovative solutions to life sciences professionals. We are expanding our operations in Saudi Arabia and are seeking a talented Sales Representative to join our dynamic team.

Responsibilities:

• Develop and execute sales strategies to achieve assigned sales targets.
• Identify and cultivate new business opportunities within the life sciences industry.
• Build strong relationships with life sciences professionals, including academic researchers, scientists, and laboratory managers.
• Conduct product demonstrations and presentations to promote our products and services.
• Provide excellent customer service and address customer inquiries and concerns.
• Gather market intelligence and competitive information to inform sales strategies.
• Accurately track and report sales activities and results.
• Collaborate with cross-functional teams to ensure effective sales execution.

Qualifications:

• Bachelor's degree in life sciences or a related field.
• Proven experience in sales, preferably within the life sciences or healthcare industry.
• Strong understanding of the Saudi Arabian healthcare market and regulatory landscape.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with customers and colleagues.
• Self-motivated and results-oriented.
• Proficiency in Arabic and English.

Benefits: We offer a competitive salary and opportunities for professional growth and development.

To Apply: Please submit your resume and cover letter to p@******************

Construction sales

We’re hiring motivated field sales representatives in Riyadh to help businesses simplify and manage their expenses. Ideal candidates are confident, target-driven, and great at building relationships face-to-face. Previous sales experience is a plus, and fluency in Arabic is essential. Competitive salary, aggressive commission structure, and excellent performance incentives make this a great opportunity to grow with a fast-moving company.

• Greet and assist guests throughout the booking process with personalized service.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
• Prepare training manuals and SOPs for the team.
• Foster relationships with building staff, vendors, and cross-functional teams.

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both written and verbal, in English and Arabic.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.

• Welcome customers in a polite and friendly manner.
• Accurately register products and issue invoices.
• Handle cash and electronic payment processes.
• Maintain cleanliness and organization of the cashier area.
• Resolve customer issues while providing excellent service.
• Assist in inventory and price updates as needed.

• Excellent communication skills.
• Proficient in using cash registers and related software.
• Attention to detail with numbers.
• Ability to work under pressure.
• Team spirit and collaboration.
• Marketing and persuasion skills.

• Process customer payments accurately and on time at the point of sale.
• Reconcile daily cash and credit card receipts.
• Provide excellent customer service to resolve payment issues.
• Maintain accurate records of cash float and till operations.
• Handle refunds, exchanges, and returns in compliance with company policies.
• Assist with daily cash report preparations.
• Ensure adherence to cash handling and security procedures.
• Monitor point-of-sale systems for proper functioning.

• Operate the switchboard and manage reception area activities.
• Greet visitors, ensuring timely and courteous handling of inquiries.
• Maintain visitor and caller logs while handling all internal and external inquiries.
• Coordinate delivery services and maintain the reception area's general maintenance.
• Book meeting rooms and ensure a tidy workspace.
• Support event planning and organization as needed.

• Welcome clients and visitors properly while directing them towards the appropriate contact person or department.
• Respond to all incoming calls and address inquiries properly.
• Ensure that all WSP Employees' concerns and requests are addressed on time, such as desk/meeting room bookings and requests for equipment or office supplies.
• Greet new joiners and provide an office tour, including a quick HSE induction to ensure they are aware of emergency contacts.
• Maintain the Reception mailbox and organize daily delivery and collections to different WSP site offices, including international and local couriers.
• Arrange fresh flowers for the reception area.
• Monitor employee attendance, vacant desks, and car parking.
• Assist the Chief Fire Warden during monthly office HSE inspections and maintain the First Aid checklist log.

• Minimum 3 years relevant experience.
• Excellent time management skills and the ability to prioritize tasks.
• Strong problem-solving skills and ability to work well under pressure.
• Experienced Microsoft Office user.
• Strong communication skills, both written and verbal.
• Proactive, strong communicator, and assertive.

• Welcome clients and visitors properly while directing them towards the appropriate contact person or department.
• Respond to all incoming calls and address inquiries properly.
• Ensure that all WSP Employees' concerns and requests are addressed on time, such as desk/meeting room bookings and requests for equipment or office supplies.
• Greet new joiners and provide an office tour, including a quick HSE induction to ensure they are aware of emergency contacts.
• Maintain the Reception mailbox and organize daily delivery and collections to different WSP site offices, including international and local couriers.
• Arrange fresh flowers for the reception area.
• Monitor employee attendance, vacant desks, and car parking.
• Assist the Chief Fire Warden during monthly office HSE inspections and maintain the First Aid checklist log.

• Minimum 3 years relevant experience.
• Excellent time management skills and the ability to prioritize tasks.
• Strong problem-solving skills and ability to work well under pressure.
• Experienced Microsoft Office user.
• Strong communication skills, both written and verbal.
• Proactive, strong communicator, and assertive.

• Ensures timely receipt of all data required to process payroll, including department files with hours worked, hourly rates, salaries, tips, service charges, incentive pay, miscellaneous pay, etc.
• Validates that department payroll file submissions are complete and accurate.
• Enters payroll data into the system for processing on a timely basis.
• Ensures payroll data processes correctly and timely.
• Generates off-cycle payroll checks when required.
• Conducts and/or supports the requisite payroll system audits as instructed and according to established procedures.
• Prepares all payroll-related reports as instructed and/or according to established procedures.
• Ensure ongoing, quarterly and Year-End reporting is balanced and filed in accordance with legislation and deadlines are met.
• Monitor and balance paid-time off accruals after each payroll and monthly.
• Ensures compliance with any union contracts relative to payroll.
• Calculate month-end payroll accruals, post payroll journal entries into the accounting system.
• Maintain and update all payroll-related data, including job types, job codes, pay scales, classifications, etc.
• Monitor, maintain and oversee the handling of all cash for the hotel.
• Open and verify cash “drop” envelopes from outlets and Front Desk.
• Prepare and distribute the various reports to outlet managers, Front Desk, and Accounting.
• Audit house banks as per schedule.
• Prepare paperwork for bank deposit at prescribed times.
• Research cash shortages.

• Associates or bachelor’s degree, preferred.
• Two years in union hotel payroll or finance role.
• Strong Excel Skills required.
• Ability to understand payroll technology.
• Financial aptitude and analytical skill.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management.
• Ability to perform assigned duties with attention to detail, speed, accuracy.
• Ability to think quickly and act appropriately in emergency situations.

• Ensures timely receipt of all data required to process payroll, including department files with hours worked, hourly rates, salaries, tips, service charges, incentive pay, miscellaneous pay, etc.
• Validates that department payroll file submissions are complete and accurate.
• Enters payroll data into the system for processing on a timely basis.
• Ensures payroll data processes correctly and timely.
• Generates off-cycle payroll checks when required.
• Conducts and/or supports the requisite payroll system audits as instructed and according to established procedures.
• Prepares all payroll-related reports as instructed and/or according to established procedures.
• Ensure ongoing, quarterly and Year-End reporting is balanced and filed in accordance with legislation and deadlines are met.
• Monitor and balance paid-time off accruals after each payroll and monthly.
• Ensures compliance with any union contracts relative to payroll.
• Calculate month-end payroll accruals, post payroll journal entries into the accounting system.
• Maintain and update all payroll-related data, including job types, job codes, pay scales, classifications, etc.
• Monitor, maintain and oversee the handling of all cash for the hotel.
• Open and verify cash “drop” envelopes from outlets and Front Desk.
• Prepare and distribute the various reports to outlet managers, Front Desk, and Accounting.
• Audit house banks as per schedule.
• Prepare paperwork for bank deposit at prescribed times.
• Research cash shortages.

• Associates or bachelor’s degree, preferred.
• Two years in union hotel payroll or finance role.
• Strong Excel Skills required.
• Ability to understand payroll technology.
• Financial aptitude and analytical skill.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management.
• Ability to perform assigned duties with attention to detail, speed, accuracy.
• Ability to think quickly and act appropriately in emergency situations.

• Customer Service: Greet customers promptly and courteously; assist with questions about products, prices, and store policies.
• Transaction Processing: Handle customer payments accurately using various methods (cash, credit/debit cards); issue receipts and manage returns/exchanges.
• Complaint Resolution: Address customer complaints or issues professionally and timely.
• Cash Handling: Operate the cash register, balance the drawer, and follow all cash handling procedures to prevent theft/errors.

• Strong customer service skills and math proficiency.
• Attention to detail, cash handling experience, and teamwork.
• Problem-solving abilities and computer skills.

• Experience in retail/customer service.
• Knowledge of furniture products.
• A professional appearance and positive attitude.

• Kicking off memorable guest experiences with a warm welcome.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Facilitating swift check-in and check-out processes.
• Anticipating guest needs and providing tailored recommendations.
• Assisting with bill issues and restaurant recommendations.

• Excellent communication skills to interact effectively with guests.
• Strong problem-solving abilities to turn issues into opportunities.
• Fluency in the local language; additional language skills are a plus.
• Basic literacy and tech-savvy skills, including reading, writing, and math.