Customer Services Jobs in Saudi Arabia

Merya Hotels

4,000 / Month

Join Our Team at Merya Hotels!
As a Hotel Receptionist at Merya Hotels, located in Jeddah, you will play a crucial role in providing excellent customer service to our guests. You will manage reservations, answer phone calls, and ensure that the front desk operates smoothly in a fast-paced environment.

Key Responsibilities:

Deliver exceptional customer service to hotel guests
Handle reservations efficiently and professionally
Manage incoming phone calls and inquiries
Maintain organization at the front desk
Assist in ensuring smooth operations and guest satisfaction

Strong interpersonal skills and communication abilities
Experience in receptionist duties and handling reservations
Excellent phone etiquette
Ability to work under pressure and resolve difficult situations
Attention to detail and strong problem-solving skills
Fluency in multiple languages is a plus
Prior experience in the hospitality industry is preferred

Benefits:

Start date: immediately
Weekly work hours: 488 hours daily)
Salary: 4000 SAR + target bonuses

2-5 years

Makkah

3 days ago

Sales Representative

New

ELEVN MEDIA

400 - 2,000 / Month

Part-time

We are Elevn Media, a premium content creation and social media management agency in Riyadh. We are looking for a motivated Client Finder to help us bring in new customers.

Responsibilities:
• Reach out to cafés, salons, gyms, and small businesses.
• Introduce Elevn Media’s services and connect us with decision-makers.
• Help secure new clients for the agency.

Requirements:
• Based in Riyadh.
• Strong communication and networking skills.
• Previous sales experience is a plus.

Compensation:
• Commission-based only
• 400 per client

تنحن في Elevn Media، وكالة مختصة في صناعة المحتوى وإدارة حسابات السوشال ميديا بالرياض. نبحث عن شخص متحفز ليعمل كـ باحث عملاء لمساعدتنا في جلب عملاء جدد.

المسؤوليات:
• التواصل مع المقاهي، الصالونات، النوادي، والمشاريع الصغيرة.
• تقديم خدمات Elevn Media وربطنا بأصحاب القرار.
• المساعدة في إغلاق عملاء جدد للوكالة.

المتطلبات:
• التواجد في الرياض.
• مهارات تواصل وعلاقات قوية.
• خبرة سابقة في المبيعات تعتبر ميزة.

التعويض:
• بالعمولة فقط

0-1 years

Riyadh

Remote Job

4 days ago

Customer Services Specialist

Eleganci

Join Our Team as a Customer Service Specialist!
Elegaci | إليجسي is seeking a passionate and skilled Customer Service Specialist to join our dedicated team in Riyadh. Our mission is to provide high-level medical services, and we are looking for someone who shares this commitment to excellence.

Key Responsibilities:

Greet and welcome clients upon arrival at the facility
Respond to customer inquiries via phone and other communication channels
Provide support and information regarding medical services offered
Resolve issues and complaints efficiently and professionally
Follow up with clients to ensure satisfaction
Maintain and update customer records accurately
Coordinate with other departments to ensure a smooth and professional customer experience

Minimum of 1 year of experience in a customer service or related field
Excellent communication and interpersonal skills
Proficiency in handling customer inquiries and providing support
Strong multitasking and time management abilities
Professional phone etiquette and a polite, friendly manner
Previous experience in a medical or healthcare setting is a plus

2-5 years

Riyadh

Customer Services Specialist

IBEA

Join IBEA as a Customer Service Specialist!

IBEA is revolutionizing B2B payments by fully automating vendor payments. We tackle the long-standing issue of delayed supplier payments and strive to enhance operational efficiency with our Accounts Payable (AP) automation solutions.

Role Overview:
This is a full-time hybrid position based in Riyadh. The Customer Service Specialist will be key in providing exceptional support to our suppliers, ensuring their satisfaction and smooth operations. As part of your role, you will:

Assist in enrolling suppliers into our system.
Address customer inquiries and promptly resolve any issues.
Maintain professional phone etiquette while managing communications.

Strong skills in Customer Support, Customer Service, and Customer Satisfaction.
Excellent communication and interpersonal abilities.
Proficiency in customer service software and tools.
Ability to work both independently and as part of a team.
Experience in the payments industry is a plus.
Bachelor's degree in Business, Communications, or a related field is preferred.

0-1 years

Riyadh

Medical Insurance Technician

Prince Sultan University

8,000 / Month

Job Summary:
The Medical Insurance Specialist is responsible for administering and coordinating employee medical insurance in accordance with contractual terms and organizational policies. This role ensures efficient handling of all insurance-related matters, including policy activation, record maintenance, invoice validation, and communication of benefits to staff and their families. The specialist also supports ongoing process improvements and collaborates with internal teams to ensure smooth insurance operations.

Key Responsibilities:

Medical Insurance Management:
- Provide the contracted insurance company with an accurate and up-to-date list of organization staff members and their family members.
- Monitor the activation process of medical insurance policies for all individuals listed under the specified categories.
- Ensure that activation begins promptly from the renewal date of the policy.
- Maintain and update the staff list with the insurance company to reflect new hires, terminations, or changes in coverage during the policy period.
Staff Communication:
- Inform organization staff members about the issuance of the medical insurance policy.
- Provide a comprehensive explanation of the advantages, benefits, and services included within the policy to ensure all staff are well-informed.
Invoice Management:
- Receive invoices from the insurance company for scheduled dues or monthly bills.
- Ensure timely payment and resolve any discrepancies in invoices.
- Validate the accuracy of amounts mentioned in invoices before submitting them for payment.
Process Improvement:
- Continuously evaluate and review medical insurance procedures and systems to identify areas for improvement.
- Propose and implement process changes to enhance efficiency, accuracy, and compliance.
Knowledge Sharing:
- Actively share knowledge, best practices, and lessons learned with colleagues and team members.
- Foster a collaborative work environment to support team performance and professional growth.
Additional Duties:
- Carry out additional insurance-related tasks or assignments as required within the scope of the role.

Financial Benefits:
Salary starts from SR. 8000. Medical insurance coverage.

Bachelor's degree in Human Resources or any related field.
High level of English Language skills.
Specialized courses in Human Resources or a related field are preferred.
Proven experience in medical insurance coordination, office administration, or related fields of no less than 3 years
Familiarity with HR software (Menaitech) and insurance management systems.
Strong organizational and communication skills.
Effective verbal and written communication skills.
Ability to manage multiple tasks simultaneously and prioritize effectively.
A basic understanding of insurance policies and medical benefits is a plus.

2-5 years

Riyadh

Customer Services Specialist

Global Blue

Join Global Blue as a Customer Service Representative!
At Global Blue, we believe in enhancing the shopping experience and driving performance. As a Customer Service Representative, you will play a critical role in communicating with our customers and ensuring their queries are handled efficiently and professionally.

Key Responsibilities:

Communicate with customers via phone and written correspondence, adhering to defined SLAs and quality standards.
Maintain records of customer interactions and conduct research using internal systems.
Collaborate with the Customer Service Team, internal departments, and Global Blue offices.
Follow up on unresolved customer inquiries and identify issues that need escalation.
Recommend process improvements and ensure KPIs and SLAs are met.
Utilize contact logging software for reporting and analysis.
Adhere to internal rules and responsibilities, which may be subject to change.

Secondary education degree or university degree (Bachelor's/Master's).
Fluent in English (intermediate/upper-intermediate level, both written and spoken).
Proficient in a second foreign language (upper-intermediate level).
PC literate with MS Office experience.
Strong communication skills.

Key Competencies:

Previous experience in Customer Service (international environment is a plus).
Customer-oriented with attention to detail.
Ability to thrive in a fast-paced environment.
Team player with strong analytical and problem-solving skills.
Ability to handle stress and multitask.
Experience with Salesforce is advantageous.

2-5 years

Riyadh

Customer Services Specialist

Emdad By Elm

Join Emdad By Elm as a Customer Service Specialist – Municipal Requirements!

As a key player in overseeing the intricate landscape of health and commercial establishment licensing, you will utilize your exceptional communication skills and deep understanding of municipal regulations to guide clients in their establishment or renewal processes. Your role is crucial for ensuring compliance with governmental requirements and fostering a trustworthy environment for our clients.

Key Responsibilities:

Guide clients through municipal requirements, ensuring they receive accurate and timely information.
Clarify procedures for submitting applications via electronic platforms like Balady.
Monitor the progress of applications and provide consistent updates to clients.
Handle inquiries about rejections or delays, working with authorities to find solutions.
Maintain strong client relationships to enhance satisfaction and trust.
Keep up-to-date with municipal regulations to ensure the advice provided is current.
Document client interactions and prepare reports on service performance.

Join us at Emdad By Elm as we strive to enhance growth and productivity in the business solutions sector!

Bachelor’s degree in Business Administration, Public Administration, Communications, or related field.
Minimum 5 years of experience in customer service with emphasis on municipal regulations.
Proven experience with government agencies and compliance in health and commercial establishments.
Strong problem-resolution skills and ability to manage multiple inquiries.
Familiarity with CRM systems and electronic platforms.

2-5 years

Makkah

Customer Services Specialist

Four Winds Logistics

Join Four Winds Logistics as a Customer Service Specialist.
Located in our Dammam office, you will work closely with the moving manager to oversee and lead logistics operations for our key clients in international moving and relocation. This role is integral to maintaining our reputation for quality service.

Key Responsibilities:

Prepare logistics plans to support relocations for Four Winds clients.
Communicate with agents and clients to gather necessary documents.
Coordinate with shipping and airline companies.
Arrange logistics with origin agents.
Handle customs clearance processes.
Supervise delivery or storage based on client needs.
Achieve quarterly and annual management goals related to quality and sales.
Ensure punctual invoicing and collection for smooth cash flow.

Required Qualifications:

Exclusively for Saudi citizens.
Preference for females; a driving license is an advantage.
Minimum of 1 year experience in administrative roles.
B2 level in English or a minimum score of 60 in IELTS.
Proficiency in computer applications, especially SAP.
Strong interpersonal skills for a multicultural environment.
IATA qualifications are advantageous.
At least a 2-year diploma in administration or 4 years of relevant work experience.

2-5 years

Jeddah

Customer Services Specialist

Gold Apple

Join Our Team as a Customer Service Specialist
We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry at Gold Apple. This is an exciting opportunity for individuals passionate about delivering exceptional customer service and resolving customer issues effectively.

Responsibilities:

Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns.
Assist customers in product selection, providing information about features, pricing, and promotions.
Process customer orders, returns, and exchanges accurately and efficiently.
Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers.
Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers.

Proven experience in a customer service role, preferably in a retail environment.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize in a busy retail setting.
Passion for the beauty industry and a willingness to learn about new products and trends.
Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

2-5 years

Makkah

Customer Services Specialist

Gold Apple

Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns.
Assist customers in product selection, providing information about features, pricing, and promotions.
Process customer orders, returns, and exchanges accurately and efficiently.
Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers.
Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers.

Proven experience in a customer service role, preferably in a retail environment.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize in a busy retail setting.
Passion for the beauty industry and a willingness to learn about new products and trends.
Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

2-5 years

Riyadh

Social Media Management Specialist

Qiddiya | القدية

Join Our Team as a Senior Specialist - Social Media!
Qiddiya Investment Company is seeking a creative and driven Senior Specialist - Social Media to enhance our marketing team. This role entails developing and executing a social media strategy aimed at increasing brand awareness and engaging our audience with compelling content that reflects Qiddiya's vision as a premier destination for entertainment and lifestyle.

Key Responsibilities:

Develop and implement the social media strategy to drive engagement and growth across various platforms.
Create and curate engaging content, including graphics, videos, and written posts tailored for different social media channels.
Monitor social media channels and respond to audience inquiries and comments promptly.
Analyze performance metrics and generate reports to assess the effectiveness of social media campaigns.
Collaborate with internal teams, including marketing, PR, and digital, to ensure cohesive messaging and branding.
Stay updated on the latest social media trends, tools, and best practices.
Manage social media advertising campaigns and budget planning.
Lead and mentor junior team members in social media best practices and content development.

Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
57 years of experience in social media management or digital marketing.
Proven track record of successful social media campaigns and engagement strategies.
Strong knowledge of social media platforms, analytics tools, and content management systems.
Excellent written and verbal communication skills with a knack for storytelling.
A creative mindset with the ability to generate innovative content ideas.
Experience in managing teams and projects effectively.
Fluency in English; knowledge of Arabic is a plus.

Benefits:

Attractive compensation and benefits package.

2-5 years

Riyadh

Social Media Management Specialist

Al-Dawaa Medical Services Co.

Join Al-Dawaa Medical Services Co. as a Social Media and UGC Specialist!

Are you a dynamic and creative individual with a passion for social media? We are seeking a Social Media and User Generated Content (UGC) Specialist to enhance our brand's presence across various platforms. In this role, you will be responsible for planning, creating, editing, and publishing engaging content that fosters community participation and builds brand trust.

Key Responsibilities:

Social Media Strategy Execution: Align social media content with brand voice and campaign goals, leading platform-specific planning across various social media channels.
Content Planning & Supervision: Develop monthly content calendars and ensure timely execution of campaigns, providing high-quality visual and interactive content.
Innovation & Trendspotting: Research and implement new content formats and proposals for engaging campaigns.
Campaign Management & Cross-Team Collaboration: Support marketing campaigns through social channels while ensuring unified messaging.
Analytics & Optimization: Use analytics tools to track KPIs and generate reports with insights for future improvements.
Influencer Marketing & User Engagement: Collaborate with influencers to create awareness and community growth.

If you are ready to take on this exciting challenge, we encourage you to apply and be part of our innovative team!

Bachelor’s degree in Marketing, Communications, or a related field.
13 years of experience in social media marketing.
Strong communication skills in Arabic and English.
Excellent organizational and multitasking skills.

2-5 years

Al Khobar

Social Media Management Specialist

Bayut KSA - بيوت السعودية

Join Bayut KSA - بيوت السعودية as a Senior Social Media Specialist!

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market, with over 123 million monthly users trusting us for their needs.

About the Role: As a Senior Social Media Specialist, you will be responsible for developing, implementing, and managing our social media strategy to enhance our online presence, engage our audience, and drive business goals. You will need to be a creative thinker with strong analytical skills and a deep understanding of social media trends and platforms.

Key Responsibilities:

Develop and Implement Social Media Strategy: Create, execute, and manage comprehensive strategies that align with the company's marketing and business goals.
Content Creation and Management: Develop engaging content for social media platforms including X, Instagram, Snapchat, TikTok, LinkedIn, etc.
Community Management: Monitor and engage with our community, managing responses and messages professionally.
Analytics and Reporting: Track and report on social media performance, providing actionable insights.
Trend Analysis: Stay updated on social media trends and apply this knowledge.
Collaboration: Work with marketing, PR, and design teams for cohesive messaging.
Training and Mentorship: Guide and train junior team members.

Bachelor's degree in Marketing or Business Administration
Minimum 5 years of social media management experience
Depth knowledge of the property market and media production
Proficiency in video and photo editing software
Excellent communication skills in Arabic and English
Proficient in using social media management tools
Strong analytical and project management skills

Benefits:

High-performing and fast-paced work environment
Comprehensive Health Insurance
Rewards and recognition
Learning & Development opportunities

2-5 years

Riyadh

Social Media Management Specialist

Ethos Interactive

Join Our Dynamic Team!
At Ethos Interactive, the fastest growing digital communication group in MENA, we are looking for a Social Media Executive to be a part of our thriving team. If you are creative, strategic, and love innovation, then this is the perfect opportunity for you!

Key Responsibilities:

Develop, implement, and manage social media strategies for our clients.
Identify and achieve key social media performance indicators.
Prepare, manage, and monitor social media content plans and calendars.
Create and execute ideas for creative photoshoots and short videos, collaborating with editors.
Participate in campaign ideas regarding execution and measure the success of each campaign on social media.
Stay updated on the latest practices and best techniques in social media.
Utilize social media tools such as Amplify, Talkwalker, and others.
Collaborate with customer service, social media, and creative teams to ensure innovative and engaging content.
Monitor user engagement and suggest content improvements.
Recruit/train others in the social media team.
Provide constructive feedback on social media plans and campaigns.

Join us and contribute to the success of leading brands in an exciting and innovative environment!

Bachelor’s degree in Marketing, Communications, or a related field.
At least 2 years of experience in social media.
Comprehensive knowledge of various social media platforms.
Strong written and verbal communication skills in both Arabic and English.
Exceptional ability to create engaging and unique content.
Proficiency in content writing, content creation, and social media expertise.
Effective organizational and time management skills.
Strong analytical skills to measure and improve performance.

2-5 years

Makkah

Social Media Management Specialist

Ethos Interactive

Develop, implement, and manage social media strategies for our clients.
Identify and achieve key social media performance indicators.
Prepare, manage, and monitor social media content plans and calendars.
Create and execute ideas for creative photoshoots and short videos, collaborating with editors.
Participate in campaign ideas regarding execution and measure the success of each campaign on social media.
Stay updated on the latest practices and best techniques in social media.
Utilize social media tools such as Amplify, Talkwalker, and others.
Collaborate with customer service, social media, and creative teams to ensure innovative and engaging content.
Monitor user engagement and suggest content improvements.
Recruit/train others in the social media team.
Provide constructive feedback on social media plans and campaigns.

Join us and contribute to the success of leading brands in an exciting and innovative environment!

Bachelor’s degree in Marketing, Communications, or a related field.
At least 2 years of experience in social media.
Comprehensive knowledge of various social media platforms.
Strong written and verbal communication skills in both Arabic and English.
Exceptional ability to create engaging and unique content.
Proficiency in content writing, content creation, and social media expertise.
Effective organizational and time management skills.
Strong analytical skills to measure and improve performance.

2-5 years

Riyadh

Call Center Agent

📣 Job Ad

CODE LTD

Join Our Team as a Call Center Agent!
At CODE LTD, we are seeking a professional, friendly, and detail-oriented Call Center Agent. You will play a crucial role in providing support and ensuring customer satisfaction with our services.

Key Responsibilities:

Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
Respond to customer questions regarding applications, features, troubleshooting, and usage.
Provide clear instructions to users with basic level of technical knowledge.
Track and record all customer interactions accurately in CRM or ticketing systems.
Follow up with customers to confirm issues are fully resolved.

Technical Support Assistance:

Perform basic troubleshooting of applications issues.
Guide customers through applications setup, activation, and configuration steps.

Quality & Professionalism:

Maintain a professional, patient, and courteous attitude at all times.
Ensure high levels of customer satisfaction in all interactions.

Continuous Learning & Development:

Participate in training sessions to improve communication, technical skills, and customer handling.

Fluent in Arabic and English (spoken and written).
Strong verbal and written communication skills.
Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
Problem-solving skills and attention to detail.

Preferred Qualifications:

Experience with POS systems, cashier applications, or SaaS applications.
Basic technical troubleshooting skills.

0-1 years

Riyadh

10 days ago

Hotel Receptionist

📣 Job Ad

Hilton

Join Hilton as a Receptionist! At Hilton, we strive to provide exceptional guest experiences every day. As a Receptionist, your role is crucial in delivering a friendly and efficient service from check-in to check-out.

Your Responsibilities:

Provide reception services for guests to achieve positive outcomes from their queries.
Ensure efficient check-in/out processes and complete necessary audits.
Communicate relevant feedback from guests to the Front Office Manager and Reception Supervisors.
Uphold high standards of customer service at all times.
Maximize room occupancy and promote hotel services through up-selling techniques.
Comply with hotel security, fire regulations, and health and safety legislation.
Assist other departments as necessary.

What We Are Looking For: A successful candidate will exhibit:

Previous experience in a customer-focused industry.
Completed high school certificate or equivalent.
Strong communication skills and a positive attitude.
Commitment to delivering excellent customer service.
Competent IT proficiency.

Why Work for Hilton? Hilton is a leader in global hospitality, committed to delivering remarkable experiences across our brands. Join us and be part of a team that brings warmth and hospitality to every guest.

2-5 years

Jeddah

10 days ago

Hotel Receptionist

📣 Job Ad

Accor

Join the Accor team as a Receptionist!

At Accor, we believe in the power of hospitality and are dedicated to welcoming our guests with excellence. As part of our reception team, you will assist in providing exceptional personalized service ensuring guest satisfaction during their stay at Novotel Jazan Hotel.

Key Responsibilities:

Be present at the reception desk during check-in and check-out.
Warmly welcome all guests while ensuring their needs are met.
Maintain guest confidentiality and respect their privacy.
Manage guest complaints professionally and ensure satisfaction.
Coordinate with departments for delivering amenities and handling VIP procedures.
Build positive relationships with guests and internal teams.