Customer Services Jobs in Saudi Arabia

More than 452 Customer Services Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


Customer Services
Contract Type
Nationality

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Call Center Agent

Call Center Agent

📣 Job Ad

Raya Financing Company

Full-time
Join Raya Financing Company as a Call Center Representative!
Raya Financing Company is a specialized auto financing firm licensed by the Saudi Central Bank (SAMA), headquartered in Dammam, Saudi Arabia. We aim to provide innovative and efficient customer service solutions in the automotive financing sector. We are currently looking for qualified individuals to join our team as Call Center Representatives (5 vacancies available).

Job Objective:
Your main responsibility will be to provide exceptional customer service by understanding customer needs over the phone, answering inquiries, resolving issues, and processing requests.

Work Context:
We are looking for individuals who can listen, communicate, explain, persuade, and attract the attention of others, clearly and effectively expressing ideas and opinions in various situations.

Main Responsibilities:
  • Professionally respond to customer calls and address inquiries and complaints.
  • Adhere to post-sale policies and approved regulatory requirements.
  • Handle customer complaints and resolve issues related to products or services.
  • Provide customers with information on the company’s services and products.
  • Process customer forms, requests, and applications.
  • Transfer incoming calls to appropriate departments as needed.
  • Follow up on complex customer calls as per requirements.
  • Document call notes and reports, updating them in the CRM system.
  • Use various communication methods to achieve optimal impact, adapting style to the interests of different parties.
  • Effectively influence and motivate others to achieve better performance and strive for excellence.
  • Prepare for negotiations and clarifying objectives while being ready to respond to potential objections.
  • Manage administrative tasks and coordinate communication with internal departments.
Note: Responsibilities listed above are indicative and not exhaustive; additional tasks may be assigned as per work requirements.

Qualifications and Experience:
Minimum Qualifications: High school diploma or equivalent.
Experience Required: 0-3 years of experience in a call center environment.
Additional Requirements:
  • Proficient in both Arabic and English.
  • Proficient in using computer applications.
  • Excellent communication skills.
  • Problem-solving skills.
  • Professional phone handling techniques.
  • Ability to work under pressure.

How to Apply:
If you are interested in applying, please use the Easy Apply feature or send your application to the provided email address with the subject line “Call Center Representative.”

breifcase2-5 years

locationDammam

8 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Pacific International Lines (PTE) Ltd

Full-time
Join Pacific International Lines as a Customer Service Executive
We are seeking proactive individuals to drive innovation and sustainable shipping solutions. At PIL, you'll be part of a team that values pioneering ideas and challenges the status quo. This position is located in Dammam, Saudi Arabia, where you will be the primary point of contact for customers, ensuring exceptional service and managing bookings and shipment processes.

Key Responsibilities
  • Customer Interaction & Issue Resolution: Respond to customer inquiries via phone, email, and in-person with professionalism. Handle escalated inquiries, track shipments, and maintain accurate records.
  • Booking & Documentation: Manage booking creation and amendments, process export documentation, and handle special cargo approvals.
  • Operational Coordination: Coordinate with internal departments and global offices to ensure efficient shipment handling and resolution of issues.
  • Reporting & Analysis: Prepare reports on customer service activities and evaluate shipment requests.
  • Collaboration & Continuous Improvement: Work closely with Sales and Operations teams, conduct joint meetings, and mentor junior staff.

Must Have
  • Bachelor’s degree in Business, Logistics, or a related field.
  • Minimum 3 years of customer service experience in shipping or logistics.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office and logistics systems.

Why Join Us
Be part of a leading global carrier focused on sustainability and innovation. Enjoy opportunities for professional growth in a dynamic environment.

breifcase2-5 years

locationDammam

28 days ago