Customer Services Jobs in Saudi Arabia

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Understand company services thoroughly to guide and educate customers accurately.
• Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
• Maintain detailed records of customer interactions using CRM systems.
• Coordinate internally with relevant departments to ensure timely and complete service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Monitor recurring inquiries and suggest improvements to enhance service quality.

• Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
• Minimum of 1 year experience in a customer service or client-facing role.
• Excellent communication and problem-solving skills.
• Fluent in Arabic and proficient in English.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

• Growth opportunities.
• Supportive work environment and professional development programs.
• Continuous training to enhance customer service and communication skills.

• Serve as the primary point of contact for customers and branch aftermarket personnel.
• Manage requests for parts and service, ensuring customer satisfaction throughout.
• Monitor the accuracy of parts supplied and quality of services performed.
• Participate in departmental planning and strategy sessions.
• Maintain effective customer relations and resolve disputes efficiently.
• Proactively identify and develop new sales accounts.
• Collaborate with Head Office Technical and Support staff to provide optimal solutions.
• Prepare and present service quotes to customers.

• Bachelor’s Degree in Marketing or a related field.
• Experience in a heavy equipment industry in parts and service.
• Sales experience is advantageous.
• Strong computer skills with MS Office.
• Excellent written and verbal communication skills.
• Results-oriented mindset and ability to meet performance targets.
• Strong organizational and planning skills.
• Integrity and ethical conduct in all interactions.

• Close direct sales of products to meet individual/team targets and organization's business objectives.
• Create, monitor, and revise lead generation plans to develop a robust sales pipeline.
• Conduct sales calls with prospective and existing customers.
• Respond to customer inquiries and build rapport by understanding their needs and recommending suitable solutions.
• Achieve sales objectives while ensuring optimum customer satisfaction by following established procedures.

• Bachelor’s degree in Pharmacy.
• Registered with the Saudi Commission for Health Specialties.
• Excellent communication skills.
• Good command of English.
• Self-motivated with a strong drive to excel.
• Must be based in Jeddah.
• Saudi National.

We are seeking a motivated Sales Representative to join our dynamic team, responsible for building and maintaining strong relationships with clients while achieving sales targets and revenue goals. The ideal candidate will identify new business opportunities, conduct product demonstrations, negotiate deals, and provide exceptional customer service throughout the sales cycle. Key responsibilities include developing sales strategies, maintaining detailed records of customer interactions in our CRM system, preparing regular sales reports, and collaborating with cross-functional teams to ensure customer satisfaction and retention.

• Greet and welcome guests upon arrival.
• Manage reservations and maintain an organized seating chart.
• Assist in promptly seating guests and providing menus.
• Inform guests of daily specials and handle inquiries.
• Coordinate with waitstaff to ensure timely service.
• Monitor the dining area for cleanliness and guest satisfaction.
• Address guest complaints professionally.
• Assist in training new host staff.
• Participate in team meetings for service improvements.

• 13 years of experience in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and friendly demeanor.
• Ability to multitask and work flexible hours.
• Familiarity with reservation management software is a plus.

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
• Maintain a positive and helpful attitude in every interaction.
• Record details of customer interactions, transactions, comments, and complaints.
• Escalate complex issues to the appropriate department when needed.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Adhere to call center scripts, policies, and procedures.
• Achieve individual performance targets such as call handling time, quality, and customer satisfaction.
• Work collaboratively with team members to meet overall call center goals.
• Stay up to date with product knowledge and service updates.

• Diploma or Bachelor’s degree in Business, Communications, or a related field.
• 13 years of experience in a call center or customer service role.
• Proficient in English (verbal and written).
• Strong communication and problem-solving skills.
• Ability to handle pressure and multitask in a fast-paced environment.
• Customer-focused with a positive and professional demeanor.

• Welcoming clients and answering phones.
• Scheduling appointments and managing client inquiries.
• Addressing complaints and performing various administrative tasks.

• Excellent communication skills in Arabic and English (Mandatory).
• A positive attitude and strong organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and a customer service orientation.
• High school diploma or equivalent.

• Warmly greet incoming and departing guests with a genuine smile.
• Escort guests to their assigned dining area and present menus.
• Communicate clearly with guests regarding their needs and preferences.
• Maintain a positive attitude and work effectively as part of a team.
• Assist guests in a fast-paced environment while ensuring high standards of service.
• Perform general administrative duties as required.
• Participate in training sessions and team meetings to continuously improve service.
• Adhere to health and safety procedures.

• 23 years of experience in a similar role within the hospitality industry.
• Fluency in both Arabic and English, with strong communication skills.
• Ability to multitask and work effectively under pressure.
• Knowledge of reservation software and guest service experience is a plus.
• Friendly, reliable, and trustworthy with strong interpersonal skills.