Customer Services Jobs in Saudi Arabia

• Develop, implement, and manage social media strategies for our clients.
• Identify and achieve key social media performance indicators.
• Prepare, manage, and monitor social media content plans and calendars.
• Create and execute creative ideas for photoshoots and short videos.
• Participate in campaign ideas regarding execution and measure the success of each campaign.
• Stay updated on the latest practices and best techniques in social media.
• Use social media tools such as Amplify and Talkwalker.
• Collaborate with the customer service, social media, and creative teams to ensure engaging content plans.
• Monitor user engagement and suggest content improvements.
• Recruit/train others in the social media team.
• Provide constructive feedback on social media plans and campaigns.

• Bachelor’s degree in Marketing, Communications, or a related field.
• At least 2 years of experience in social media.
• Comprehensive knowledge of various social media platforms.
• Strong written and verbal communication skills in both Arabic and English.
• Exceptional ability to create engaging and unique content.
• Organizational skills and the ability to manage time efficiently.
• Strong analytical skills to measure and improve performance.

Required customer service representative with excellent communication skills in Arabic and a clear, friendly voice. The candidate must be able to handle customer inquiries and complaints efficiently and professionally, with the ability to work on a shift basis.

Main tasks:

• Answer incoming calls and provide immediate assistance to customers

• Document and record all calls and transactions in the company's system

• Solve customer problems and provide appropriate solutions

• Achieve performance indicators in terms of the number of calls and quality of service

• Follow up with relevant departments to ensure customer complaints are resolved

• Participate in improving service quality and developing work procedures

Requirements:

• Excellent communication skills.

• Ability to handle customers and solve problems efficiently.

• Proficiency in using computers and communication software.

• Commitment to evening work hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.

• Creating and scheduling interactive content for social media platforms
• Writing marketing posts that express the brand's identity
• Daily interaction with followers and responding to inquiries
• Reporting content performance and analyzing results
• Working with the design and operations team to ensure visual and audio consistency

• At least one year of experience in digital marketing or content
• Proficiency in using tools such as Canva, Meta Business Suite, Google Sheets
• High skill in creative writing and message formulation
• Attention to detail and initiative

- Responding to customer inquiries

- Exploring and resolving customer issues and complaints, negotiating direct problem solutions, escalating more complex issues to the complaints officer, and coordinating with the sales department, technical department, or other departments

- Providing information about the company's offerings

- Providing proactive assistance to customers

- Building and developing the knowledge base

- Processing transactions and requests

- Requesting customer feedback

- Analyzing customer opinions

- Handling administrative tasks

- Tracking customer service metrics

Customer service representative is required to work in the center to respond to customer inquiries and provide effective solutions to their problems with professionalism and expertise. The candidate must have a clear voice, sound Arabic language skills, excellent English language skills, and the ability to communicate effectively with customers, in addition to proficiency in computer use and dealing with customer service programs. The main tasks include:

• Receiving telephone calls and responding to customer inquiries

• Recording and documenting customer complaints in the system

• Following up on customer requests until they are resolved completely

• Achieving the required performance indicators in terms of the number of calls and service quality

• Working within a shift system

• Contributing to improving the customer experience and providing suggestions for service development

Customer service representative of Saudi nationality is required to work in a call center for a leading company, possessing excellent communication skills and the ability to interact with customers professionally. The candidate must have at least a high school diploma, with proficiency in Arabic and a good command of English, as well as computer skills.

Main tasks:

• Receiving customer inquiries and responding to them (via phone - WhatsApp - Instagram - Twitter - Snapchat - email - website...)

• Recording and documenting customer complaints and following up until resolved

• Providing accurate information about products and services

• Effectively and quickly addressing and resolving issues

• Achieving the required performance indicators

• Participating in improving the quality of service provided to customers