Customer Services Jobs in Saudi Arabia

• Collect and verify daily all Cashier’s Remittance envelopes from all deposits, depository boxes and drop sheets and counts contents while accompanied by a witness duly authorized by the Accounting Manager.
• Receives, verifies, and acknowledges collections of credit and collection clerks by signing the official receipts thereof.
• Receives collections direct from customers and clients.
• Deposits cash sales and collections with the banks daily.
• Maintains an accurate record of all cash fund transactions.
• Participates in activities concerning the protection of the environment.

• At least 1 year’s working experience in a similar capacity.
• Fluency in English.
• Ability to multitask and work under pressure.

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment.

• Respond to customer inquiries professionally in both Arabic and English.
• Provide accurate information regarding products and company policies.
• Resolve customer complaints effectively to ensure a positive experience.
• Document customer interactions accurately in the system.
• Meet and exceed performance metrics.
• Participate in training to enhance skills.

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service or call center role.
• Proficient in using computer systems and software.

• Greet and welcome visitors, ensuring a positive first impression.
• Answer, screen, and forward incoming phone calls while providing basic information.
• Manage the reception area to keep it organized and presentable.
• Handle incoming and outgoing mail and packages.
• Schedule appointments and manage calendars for office staff.
• Assist with administrative tasks such as filing and data entry.
• Provide general support to visitors and employees.
• Maintain confidentiality and uphold privacy standards.
• Collaborate with team members to ensure smooth operations.
• Participate in ongoing training and development.

• Strong interpersonal and communication skills.
• Exceptional organizational skills and attention to detail.
• Proficiency in office software, including Microsoft Office.
• Ability to multitask and prioritize effectively.
• Professional demeanor and appearance.
• Previous experience as a receptionist or in an administrative role.
• Fluency in Arabic and English.

• Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
• Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
• Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
• Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
• Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
• Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
• Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
• Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
• Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
• Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

• Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
• Advanced proficiency in Microsoft Excel for reports analysis and creation.
• Strong skills in Microsoft PowerPoint for engaging professional presentations.
• Exceptional verbal and written communication skills.
• Ability to build and manage customer relationships effectively.
• Capability to work independently while promoting a collaborative atmosphere.
• Strong organizational skills to prioritize tasks in a fast-paced environment.
• Comprehensive knowledge of customer service best practices.

• Greet visitors, clients, and staff in a friendly and professional manner, providing assistance and guidance as needed.
• Manage the switchboard and handle incoming calls, directing enquiries to the appropriate team members efficiently.
• Maintain the reception area, ensuring it is clean, tidy, and presentable at all times.
• Coordinate with internal departments to schedule and prepare meeting rooms for appointments and events.
• Manage incoming and outgoing mail, deliveries, and courier services.
• Support administrative tasks such as data entry, filing, and document management.
• Assist with calendar management, visitor logs, and related security procedures.
• Provide accurate information about the company’s services, office procedures, and facilities to visitors and callers.
• Champion a client-centric approach and ensure all visitors receive excellent service in line with our company values.

• Previous experience in a receptionist, front desk, or customer service role is preferred.
• Excellent verbal and written communication abilities, with a polite and professional demeanour.
• Strong organisational skills and attention to detail, with the capacity to multitask in a busy environment.
• Proficiency with Microsoft Office Suite and familiarity with office equipment.
• Ability to respond to enquiries confidently and resolve minor issues independently.
• Fluency in English is essential; additional language skills are considered an asset.

• Excellent interpersonal skills to establish rapport with visitors and colleagues from diverse backgrounds.
• A proactive and adaptable approach, with the ability to prioritise tasks and remain composed under pressure.
• Strong customer focus, with a positive attitude and commitment to providing high-quality service.
• Team-oriented mindset, supporting colleagues and contributing to a harmonious office environment.
• Demonstrates reliability, punctuality, and a professional appearance aligned with company standards.

• Develop and execute sales strategies to drive revenue growth.
• Build and maintain strong relationships with clients in the Saudi market, particularly in the Western Region.
• Prepare and present compelling business proposals.
• Utilize AI tools to enhance sales processes and presentations.

• Minimum of 3 years of sales experience, preferably in IT, Software, or Digital Marketing.
• Strong existing network in the Saudi market.
• Excellent computer skills.
• Proficiency in both Arabic and English.
• Possession of a car and willingness to travel occasionally outside of Jeddah.
• Exceptional communication and negotiation skills.

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role.
• Proficient in using computer systems and software.

• Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
• Handle escalation inquiries and complaints to ensure effective resolution.
• Manage booking creation and amendments, processing change of destination requests.
• Coordinate with internal departments for issue resolution and service quality improvement.
• Prepare reports related to customer service activities and shipment performance.

• Bachelor’s degree in Business, Logistics, or a related field.
• A minimum of 3 years of experience in customer service within shipping or logistics.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and logistics systems.

Medical representative for cosmological company

We are looking for a motivated Sales Representative to identify business opportunities and build strong customer relationships. The ideal candidate will have excellent communication skills, a passion for sales, and the ability to meet and exceed targets consistently. Responsibilities include prospecting new clients, demonstrating products, negotiating contracts, and providing exceptional customer service to maintain long-term business relationships.

• Manage appointments and reservations efficiently.
• Ensure that visitors adhere to our protocols.
• Oversee cleanliness and maintain order in the reception area.
• Provide assistance in our health club as needed.

• Respond to customer inquiries via WhatsApp Business and approved communication channels with speed and professionalism.
• Manage WhatsApp Bot interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
• Support customers throughout their journey, from initial contact to post-delivery assistance.
• Handle customer feedback and complaints professionally, providing effective and timely solutions.
• Track shipments and deliveries and coordinate with relevant teams to resolve delays or issues.
• Maintain accurate updates of customer and order data within internal systems.
• Adhere to brand guidelines in tone of voice and communication style.
• Escalate customer insights and recurring issues to management to help improve service quality.
• Maintain full knowledge of after-sales service processes, including warranty, returns, and exchanges.

• Previous experience in customer service within branded environments or the retail sector.
• Hands-on experience with WhatsApp Business and automated/chatbot systems.
• Fast and accurate typing skills with clear and professional communication.
• Solid understanding of shipping, delivery, and return procedures.
• Strong communication skills with a customer-focused mindset.
• Ability to work under pressure and manage priorities effectively.
• Proficiency in computer usage and administrative systems.
• Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

• Experience handling multiple brands simultaneously.
• Background in fashion, accessories, or lifestyle products.

• Central Region: Riyadh, Al-Kharj, Unaizah, Al-Rass, Buraidah, Al-Dawadmi, Wadi Al-Dawasir, Al-Zulfi, Al-Majma'ah, Al-Rass.
• Eastern Region: Khobar, Dammam, Jubail, Al-Khafji, Al-Hofuf, Hafr Al-Batin.
• Western Region: Mecca, Medina, Jeddah, Taif, Al-Qunfudhah.
• Southern Region: Khamis Mushait, Abha, Jazan, Bisha, Najran, Muhayil Asir, Sabya.
• Northern Region: Tabuk, Ha'il, Sakaka, Ar'ar.

• Engage actively with colleagues and operation management.
• Communicate through emails and face-to-face interactions to assist customers.

• High school diploma or equivalent.
• Proven skills in Customer Service, Customer Support, and Customer Experience.
• Experience in customer service is preferable.
• Strong communication and interpersonal skills.
• Ability to work on-site and cover other sites if needed.
• Basic communicative English is preferred.

• Proactively identify customer needs, recommend suitable products, and close sales to achieve personal and team targets in line with company goals.
• Provide attentive, courteous service to all shoppers, ensuring every customer enjoys a seamless, enjoyable experience that reflects the Niceone brand.
• Maintain up-to-date expertise on product features, promotional offers, and competitive advantages to confidently communicate with customers.
• Collaborate within your team to ensure attractive, organized displays that follow company guidelines and elevate the in-store customer journey.
• Support integration between digital and physical sales channels, including assisting with online orders, delivery queries, and omnichannel processes.
• Assist with stock checks, replenishment, and ensuring inventory accuracy to guarantee the availability of key products.
• Follow all company procedures related to cash handling, POS operation, and store security to maintain compliance and efficiency.

• High school diploma or above preferred. Relevant training or coursework in sales or customer service is a plus.
• Previous experience in sales, retail, or customer-facing roles is highly advantageous but not required. Motivation and willingness to learn are essential.
• Excellent verbal communication skills in Arabic are essential; English proficiency is an advantage.
• Passion for delivering exceptional service and exceeding customer expectations.
• Friendly, respectful, and capable of engaging a diverse and multicultural customer base.
• Ability to work collaboratively with colleagues and management toward common goals.
• Comfortable working in a fast-paced, evolving retail environment with changing priorities.

• Professional and positive attitude at all times, representing the company with integrity.
• Attention to detail in presentation and product handling.
• Drive to achieve individual and team sales targets.
• Commitment to Niceone’s values of respect, inclusion, and ethical conduct.

• Opportunity to be a part of Saudi Arabia’s top home retail brand at the forefront of the digital and physical shopping experience.
• Continuous learning and career growth opportunities within an innovative retail environment.
• Supportive workplace that values everyone’s ideas and contributions, fostering gender equality and diversity.
• Performance incentives for achieving and exceeding sales targets.
• Be part of a thriving team that values trust, communication, and mutual success.

• Provide direct customer services, including check-in, seat assignment, baggage inspection, collection of excess baggage, document and travel permit checks, interacting with passengers, redirecting them, and coordinating activities at the airport with relevant departments.
• Assist passengers as needed during arrival and check-in processes including support for special needs passengers such as unaccompanied minors, important passengers, and passengers needing wheelchair assistance.
• Provide support to colleagues in other areas of the airport to ensure the availability of wheelchairs, strollers, and security-checked baggage to be loaded upon departure and delivered to passengers upon arrival.
• Always maintain the highest standards of safety and security in accordance with SGS safety and health regulations.
• Knowledge of customer services including assistance in hotel bookings, ground transportation, catering, local attractions/activities, and other functions that will help the customer.
• Issue boarding passes and rebook passengers affected by flight interruptions or cancellations.
• Resolve requests and complaints and increase customer satisfaction in a fast-paced environment.

• Qualifications: The minimum required education is a high school diploma, preferably holding a bachelor's degree in a related field.
• Experience: 0 - 1 year of relevant experience.
• Languages: English - Intermediate level, Arabic - Advanced level.