Technical Support Jobs in Saudi Arabia

Join Us at Johnson & Johnson MedTech as a Senior Customer Service Representative
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. As part of our team, you will play a strategic role in overseeing customer data analysis and spearheading initiatives for JNJ customers in Saudi Arabia.

Key Responsibilities:

• Customer Experience & Service Excellence: Champion exceptional customer service while managing inquiries related to orders, deliveries, and product information.
• CRM & Data Management: Oversee the Salesforce CRM system, ensuring effective usage and data quality.
• Project Management & Continuous Improvement: Lead local projects focused on customer experience and efficiency.
• Operational Support & Coordination: Support supply chain activities and coordinate order fulfillment.
• Analysis & Reporting: Analyze customer data to identify improvement opportunities.

Qualifications:
- Relevant Bachelor’s degree or equivalent experience
- 4+ years' experience in Data Management, preferably within the healthcare or consumer industry
- Strong analytical and decision-making skills
- Proficiency in English & Arabic

Join Us! If you are a motivated individual with a passion for customer service and healthcare innovation, we invite you to apply.

Join Nahdi as a Clinic IT Support Specialist!

As a key player in our healthcare IT team, you will provide immediate and effective technical assistance to clinicians, minimizing disruptions to patient care. Your responsibilities include:

• Ensuring the optimal functioning of clinical information systems.
• Assisting users in navigating clinical systems effectively.
• Identifying and resolving system issues to maintain operational flow.
• Setting up and troubleshooting patient monitoring systems.
• Tracking and reporting patient data to ensure accuracy for decision-making.
• Collaborating with departments to enhance system integration.
• Documenting technical issues and resolutions for future reference.
• Maintaining compliance with healthcare regulations and standards.

Work Environment:
Indoor 1005 working days per week, from 800 AM to 600 PM with an hour break.

Job Requirements:

• BSc in Information Technology, Computer Science, or related field.
• 03 years of experience in a healthcare IT environment.
• Proficiency in retail systems and knowledge of EHR/EMR systems.
• Familiarity with patient management software and networking concepts.
• Fluency in English and Arabic.

Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Understand company services thoroughly to guide and educate customers accurately.
• Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
• Maintain detailed records of customer interactions using CRM systems.
• Coordinate internally with relevant departments to ensure timely and complete service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Monitor recurring inquiries and suggest improvements to enhance service quality.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
• Minimum of 1 year experience in a customer service or client-facing role.
• Excellent communication and problem-solving skills.
• Fluent in Arabic and proficient in English.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

What We Offer:

• Growth opportunities.
• Supportive work environment and professional development programs.
• Continuous training to enhance customer service and communication skills.

Join Al-Futtaim Automotive as a Customer Support Representative!
At Al-Futtaim Group, established in the 1930s, we are one of the most diversified and forward-thinking businesses, with operations across multiple sectors.

Overview Of The Role:
The Customer Support Representative (CSR) plays a crucial role in ensuring that all clients purchasing Volvo and other equipment from FAMCO receive comprehensive parts and service support. This position optimizes sales opportunities for parts and services, collaborating closely with internal teams.

What You Will Do:

• Serve as the primary point of contact for customers and branch aftermarket personnel.
• Manage requests for parts and service, ensuring customer satisfaction throughout.
• Monitor the accuracy of parts supplied and quality of services performed.
• Participate in departmental planning and strategy sessions.
• Maintain effective customer relations and resolve disputes efficiently.
• Proactively identify and develop new sales accounts.
• Collaborate with Head Office Technical and Support staff to provide optimal solutions.
• Prepare and present service quotes to customers.

Required Skills To Be Successful:

• Bachelor’s Degree in Marketing or a related field.
• Experience in a heavy equipment industry in parts and service.
• Sales experience is advantageous.
• Strong computer skills with MS Office.
• Excellent written and verbal communication skills.
• Results-oriented mindset and ability to meet performance targets.
• Strong organizational and planning skills.
• Integrity and ethical conduct in all interactions.

About Al-Futtaim Automotive:
As a key division of Al-Futtaim Group, we are renowned for our customer-centric approach and our drive towards innovation within the automotive industry. With a presence in 10 countries, we aim to provide unparalleled mobility solutions across various sectors.

About the Position
Our Sales team supports our customers by providing clinical information about products, educational resources, and clinical training programs. We assist healthcare providers and systems in meeting the objectives of their patients in their communities.

Responsibilities

• Close direct sales of products to meet individual/team targets and organization's business objectives.
• Create, monitor, and revise lead generation plans to develop a robust sales pipeline.
• Conduct sales calls with prospective and existing customers.
• Respond to customer inquiries and build rapport by understanding their needs and recommending suitable solutions.
• Achieve sales objectives while ensuring optimum customer satisfaction by following established procedures.

Required Education, Experience, and Skills

• Bachelor’s degree in Pharmacy.
• Registered with the Saudi Commission for Health Specialties.
• Excellent communication skills.
• Good command of English.
• Self-motivated with a strong drive to excel.
• Must be based in Jeddah.
• Saudi National.

About Organon
Organon is dedicated to delivering innovative health solutions, especially for women, and is focused on creating a healthier everyday life. With a strong commitment to diversity and inclusion, we welcome applications from candidates with varied backgrounds, emphasizing our equal opportunity approach in recruitment.

Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information regarding products, services, and order statuses.
• Addressing complaints and issues with professionalism and empathy.
• Collaborating with other departments to resolve customer concerns effectively.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvements.
• Staying updated with company policies and procedures.
• Contributing to a positive team environment.

Requirements:

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer service, preferably in logistics or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.

About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Provide step-by-step guidance for troubleshooting common problems.
• Document customer interactions and solutions in our CRM.
• Escalate complex issues to the engineering or product teams as needed.
• Follow up with customers to ensure issue resolution and satisfaction.
• Contribute to support documentation and knowledge base articles.
• Stay updated with SiFi's product changes and technical specifications.

Requirements:

• Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
• 1+ year of experience in a technical support role, preferably in software or FinTech.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and preferably Arabic.
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Join Our Team as a Customer Service Specialist at Tamimi Commercial!

We are seeking a dedicated Customer Service Specialist to provide exceptional service to our customers, resolve inquiries, and ensure a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

Join Lalamove as a Customer Service Associate!
At Lalamove, we are a leading global on-demand delivery platform, committed to empowering communities by making delivery fast, simple, and affordable. We serve millions of orders every day with over 1800 employees across Asia and LATAM. We are excited to expand our services to Riyadh and are looking for passionate Customer Service Associates to be part of our team.

What You’ll Do:

• Serve as the first point of contact for incoming customer inquiries and requests via phone, email, and chat.
• Support frontline Customer Service operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, collaborating with other teams as needed.
• Produce accurate reports and identify root causes to improve team performance and service quality.
• Complete ad-hoc assignments from the Customer Experience Functional team.
• Initiate projects to enhance customer satisfaction and meet business requirements.

Requirements:

• Advanced skills in Excel and PowerPoint.
• Good communication skills in Arabic and basic communication in English.

At Lalamove, we respect your privacy and are committed to protecting your personal data.

Join Al Faris Group as an IT Network/Support Technician!
We are seeking a skilled IT Network/Support Technician to manage and support our network systems at Al Faris Group. This is a full-time position located in Abha, Saudi Arabia, where you will play a critical role in maintaining efficient network operations.

Key Responsibilities:

• Network Setup and Configuration: Install and configure networking devices such as routers, switches, firewalls, and access points. Ensure proper connectivity between devices through wired and wireless networks.
• Performance Monitoring: Continuously monitor network performance to ensure efficiency. Resolve issues such as slowdowns or outages promptly.
• Troubleshooting: Diagnose and resolve network-related issues, collaborating with IT teams and users as necessary.
• Security Management: Implement security measures including firewalls, VPNs, and intrusion detection systems. Conduct regular security audits to identify and mitigate vulnerabilities.
• Network Maintenance: Periodically update and maintain hardware and software for optimum performance. Replace outdated or faulty equipment.
• Documentation: Maintain accurate documentation of network infrastructure, configurations, and performance records.
• User Support and Training: Provide support to users experiencing connectivity issues and educate them on best practices for network usage.

Preferred Qualifications:

• Professional Certifications: CompTIA Network+, Cisco CCNA, or CISSP preferred.
• Technical Skills: Familiarity with protocols and technologies such as TCP/IP, DNS, DHCP, and experience with network monitoring tools.
• Problem-Solving Skills: Ability to analyze and troubleshoot network issues swiftly.
• Cybersecurity Knowledge: Understanding of network security principles, including encryption and VPNs.
• Communication Skills: Effective oral and written communication skills to explain technical issues to non-technical users.

We are excited to welcome a dedicated and proactive individual to our team. Apply now for the opportunity to be a part of Al Faris Group!

Join BlueForce Inc. as an IT Technician!
We are looking for a dedicated Information Technology Technician (ITT) to support our DoD English Language Training Program in Saudi Arabia. This role is integral to ensuring the smooth functioning of all technical requirements essential for our instructional programs.

Key Responsibilities:

• Provide comprehensive technical support for program operations.
• Troubleshoot and resolve technical issues that arise during program delivery.
• Collaborate with instructional staff and other key players to identify and address technical support needs.
• Maintain and update technical documentation such as system configurations and troubleshooting guides.
• Ensure compliance with security protocols and data privacy regulations.

Qualifications:
Minimum Qualifications:

• Technical knowledge to support all program requirements.
• Ability to troubleshoot hardware issues for computers, smart screens, server stacks, and audio testing equipment.
• Intermediate proficiency in English and Arabic for effective communication.

Preferred Qualifications:

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational environment.
• Knowledge of network infrastructure and software applications.

Join our team as an IT Technician!
In this crucial role at EnergyTech, you will provide essential technical support, ensuring that all IT equipment is operating at optimal levels and assisting colleagues with technology needs.

Key Responsibilities:

• Technical Support: Deliver first-line support for hardware, software, and network issues. Respond to service desk tickets, troubleshoot problems, and ensure timely resolutions.
• Hardware & Software Maintenance: Install, configure, and maintain IT equipment. Regularly update software applications and manage IT asset inventory.
• Network Support: Maintain local area networks (LAN) and monitor network performance.
• System Administration Support: Create and manage user accounts and access controls while ensuring compliance with IT policies.
• IT Projects Support: Assist in deploying new systems, support training sessions, and develop internal knowledge resources.

Qualifications:

• Education: Diploma in Information Technology, Computer Science, or a related field.
• Experience: 1 to 3 years in a similar role.

Skills Required:

• Technical Skills: Basic knowledge of hardware, software, and network systems.
• Problem-Solving: Proficient in troubleshooting technical issues.
• Customer Service: Strong interpersonal skills to support end-users effectively.
• Time Management: Ability to manage multiple tasks efficiently.
• Adaptability: Willingness to learn and adapt to new technologies.

Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:

• Oversee daily operations of the customer service department to ensure a superior customer experience.
• Lead the customer service team, addressing and resolving customer inquiries and issues.
• Monitor customer reception in showrooms, ensuring courteous and professional interactions.
• Manage exchange and return processes according to company policy.
• Provide training to customer service staff on product knowledge and customer handling.
• Coordinate with sales, warehouse, and logistics for efficient post-sale services.
• Document and analyze customer feedback for continuous service improvement.
• Prepare regular reports on team performance and customer satisfaction.

Requirements:

• High school diploma required; university degree in Business Administration or a related field preferred.
• At least 1 year of customer service experience, ideally in retail or furniture sector.
• Strong communication skills with an ability to engage a diverse range of customers.
• Proficient in MS Office and Customer Relationship Management systems.
• Calm, polite personality with capabilities in problem-solving and time management.

Benefits:

• 2 days off per week.
• Monthly bonuses based on target achievements.
• Annual salary increase upon contract renewal.
• 21 days of annual leave.
• Eligibility for medical insurance covering premier hospitals regionally.

Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:

• Oversee daily operations of the customer service department to ensure a superior customer experience.
• Lead the customer service team, addressing and resolving customer inquiries and issues.
• Monitor customer reception in showrooms, ensuring courteous and professional interactions.
• Manage exchange and return processes according to company policy.
• Provide training to customer service staff on product knowledge and customer handling.
• Coordinate with sales, warehouse, and logistics for efficient post-sale services.
• Document and analyze customer feedback for continuous service improvement.
• Prepare regular reports on team performance and customer satisfaction.

Requirements:

• High school diploma required; university degree in Business Administration or a related field preferred.
• At least 1 year of customer service experience, ideally in retail or furniture sector.
• Strong communication skills with an ability to engage a diverse range of customers.
• Proficient in MS Office and Customer Relationship Management systems.
• Calm, polite personality with capabilities in problem-solving and time management.

Benefits:

• 2 days off per week.
• Monthly bonuses based on target achievements.
• Annual salary increase upon contract renewal.
• 21 days of annual leave.
• Eligibility for medical insurance covering premier hospitals regionally.