Technical Support Jobs in Saudi Arabia

More than 17 Technical Support Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


Technical Support
Contract Type
Nationality

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IT Support Technician

IT Support Technician

📣 Job AdNew

Al Faris Group

SR 5,625 - 7,500 / Month dotFull-time
Join Al Faris Group as an IT Network/Support Technician!
We are seeking a skilled IT Network/Support Technician to manage and support our network systems at Al Faris Group. This is a full-time position located in Abha, Saudi Arabia, where you will play a critical role in maintaining efficient network operations.

Key Responsibilities:
  • Network Setup and Configuration: Install and configure networking devices such as routers, switches, firewalls, and access points. Ensure proper connectivity between devices through wired and wireless networks.
  • Performance Monitoring: Continuously monitor network performance to ensure efficiency. Resolve issues such as slowdowns or outages promptly.
  • Troubleshooting: Diagnose and resolve network-related issues, collaborating with IT teams and users as necessary.
  • Security Management: Implement security measures including firewalls, VPNs, and intrusion detection systems. Conduct regular security audits to identify and mitigate vulnerabilities.
  • Network Maintenance: Periodically update and maintain hardware and software for optimum performance. Replace outdated or faulty equipment.
  • Documentation: Maintain accurate documentation of network infrastructure, configurations, and performance records.
  • User Support and Training: Provide support to users experiencing connectivity issues and educate them on best practices for network usage.

Preferred Qualifications:
  • Professional Certifications: CompTIA Network+, Cisco CCNA, or CISSP preferred.
  • Technical Skills: Familiarity with protocols and technologies such as TCP/IP, DNS, DHCP, and experience with network monitoring tools.
  • Problem-Solving Skills: Ability to analyze and troubleshoot network issues swiftly.
  • Cybersecurity Knowledge: Understanding of network security principles, including encryption and VPNs.
  • Communication Skills: Effective oral and written communication skills to explain technical issues to non-technical users.

We are excited to welcome a dedicated and proactive individual to our team. Apply now for the opportunity to be a part of Al Faris Group!

breifcase0-1 years

locationAbha

2 days ago
IT Support Technician

IT Support Technician

MKCL Arabia limited

SR 5,000 - 6,000 / Month dotFull-time
We are hiring now.
We are looking for reliable candidates for the following position. Please email your CV with the subject line as the position and with the expected salary and joining date.

Position: Technical Support Engineer
Company: MKCL Arabia Ltd
Location: Al-Ahsa KSA
Job Type: Full Time
Joining: Immediate Joining
Experience: Minimum 2 years
Nationality: Saudi National (Male)

Responsibilities:
Installing new hardware, software, and networking systems. 
Diagnosing and troubleshooting hardware, networking, and software issues.
Research and identify solutions to software and hardware issues.
Prioritize and manage several open issues at one time.
Monitor daily performance of technical systems.
Learn and work with emerging technologies.
Design computer systems that meet specific requirements.

Requirements and skills:
Bachelor’s degree in computer science or information technology. 
Previous work experience as a technical support engineer or desktop support engineer.
In-depth knowledge of hardware and networking systems. 
Knowledge of operating systems. 
Ability to troubleshoot complex software and hardware issues. 
Excellent communication skills. 
Good interpersonal skills.

Get the opportunity to join our team and gain experience and benefits by working with us

Send your CV at h@**************** / i@*****************

breifcase2-5 years

locationAl-Ahsa

13 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Amazon

Full-time
Join Amazon as a Customer Service Associate
As an Amazon Customer Service Associate, your role is to prevent issues, resolve queries, and delight our customers. You will serve as the first point of contact for our Saudi customers in both Arabic and English, answering their requests through phone, chat, or email. Your interactions will cover various topics including order inquiries, product questions, payment matters, and website guidance.

What to Expect:
  • This role requires variable working hours to match customer needs, with operating hours from 8 AM to 10 PM, Monday to Sunday.
  • A work week will consist of a minimum of 40 hours, and schedules will be provided 12 weeks in advance. Be prepared for changes every 14 weeks and potentially working on national holidays.
Required Skills:
  • Hard-working, articulate, and detail-oriented.
  • Customer-focused with the ability to handle diverse situations.
  • Rapid learning capability and comfort with multitasking in a fast-paced environment.
Benefits:
  • Medical insurance for employees and their families.
  • Employee discounts on Amazon products.
  • Life insurance and nursery benefits.
  • Comprehensive training and skill development opportunities.
Qualifications:
  • Saudi national, minimum age 18 years.
  • High school diploma or equivalent.
  • Proficient in Arabic and English, both written and oral.
  • Experience in using computers is required.
  • Flexibility to work varying shifts, including weekends and holidays.
Preferred:
  • 6+ months of experience in Contact Centers or BPO in voice support.
We welcome all Saudi nationals to apply and participate in an inclusive culture that values every individual.

breifcase0-1 years

locationRiyadh

14 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job AdNew

FURNITURE LAND CO.

Full-time
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

breifcase0-1 years

locationTabuk

7 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job AdNew

FURNITURE LAND CO.

Full-time
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

breifcase0-1 years

locationRiyadh

7 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Keeta

Full-time
Join Our Team as a Customer Service Representative!
At Keeta, part of Meituan, we are dedicated to revolutionizing food and consumer product delivery worldwide. We are looking for enthusiastic individuals to join our customer service team in Riyadh.

What You'll Do:
  • Handle customer inquiries and complaints via phone, chat, email, or any channel that Keeta deems fit for providing support.
  • Provide detailed information about our products and services.
  • Assist customers with order placement, modifications, and cancellations.
  • Track and monitor delivery statuses, and coordinate with relevant departments to ensure timely deliveries.
  • Resolve any issues related to delivery, payment, or service dissatisfaction.
  • Maintain professionalism and brand alignment in all interactions.
  • Collect and report customer feedback to management.
  • Participate in training sessions to stay updated on product or policy changes.
  • Willingness to work in shifts that cover a 24-hour window.

What We Need From You:
  • Bachelor's degree required; recent graduates are encouraged to apply.
  • 01 years of experience; fresh graduates are welcome.
  • Saudi national.
  • Fluent in Arabic and English, with excellent communication skills.
  • Preferred typing skills of 40 WPM.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and a customer-focused attitude.

Why Join Keeta:
At Keeta, you will be part of an innovative and collaborative environment. We offer unique opportunities for personal and professional growth, where you can specialize in your field or gain cross-functional experience. Join us and help shape the future of food delivery!

breifcase0-1 years

locationRiyadh

14 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

KILONEWTONS

Full-time
Join KILONEWTONS as a Customer Service Representative!
We are looking for a highly motivated and customer-focused individual to join our dynamic team in Riyadh, Saudi Arabia. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our clients, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Assist customers with product/service information, order processing, and issue resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to escalate and resolve complex customer concerns.
  • Provide feedback on customer needs and trends to improve service quality.
  • Follow company policies and procedures to ensure customer satisfaction and brand reputation.

Requirements:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • 12 years of experience in customer service or a related field.
  • Fluency in English and Arabic (both written and spoken).
  • Strong communication, problem-solving, and interpersonal skills.
  • Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Preferred Skills:
  • Experience in e-commerce or retail customer service.
  • Knowledge of Saudi market customer service standards.
  • Ability to work flexible hours, including weekends if required.

Why Join KILONEWTONS?
  • Competitive salary and benefits package.
  • Career growth opportunities in a thriving company.
  • Supportive and inclusive work environment.
  • Training and professional development programs.

breifcase0-1 years

locationRiyadh

14 days ago