Call Center Agent📣 Job Ad

Join GUTHMI Group as a Call Center Specialist
We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.

Key Responsibilities:

• Respond promptly and professionally to customer calls, emails, and chats.
• Identify customer needs and provide appropriate solutions and information.
• Document all interactions accurately in our customer relationship management system.
• Collaborate with team members to improve processes and enhance service delivery.
• Maintain up-to-date knowledge of products, services, and promotions.
• Handle complaints and escalations with empathy and professionalism.

Qualifications:

• SAUDI NATIONALITY ONLY
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer systems and software.

If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

We are looking for a female customer service employee with experience to work in the sales and marketing call center to respond to customer inquiries and provide effective solutions to their problems with professionalism and courtesy.

The main tasks include: answering phone calls, recording and documenting customer requests in the system, following up on complaints until they are resolved, and communicating with the relevant departments to ensure the best service is provided.

Required qualifications: A high school diploma or equivalent, excellent communication skills, and the ability to work under pressure while adhering to quality standards.

A customer service representative is required to work in a prestigious call center in Jeddah, to respond to customer inquiries and provide technical support with professionalism and expertise. The candidate must have excellent communication skills, the ability to work under pressure, and proficiency in using computer programs and typing quickly. The main tasks include: receiving phone calls, solving customer problems, documenting complaints and notes in the system, following up on requests until they are closed, and participating in improving the quality of service provided.