img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Nestlé as a Customer Service Agent!

As a leading global food and beverage company, Nestlé is dedicated to enhancing the quality of life for everyone and their families. We are looking for a passionate Customer Service Agent to be part of our dynamic team in Jeddah.

Position Summary:
In this role, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. You will act as a liaison between customers and the company, assisting with complaints, orders, billing, and account inquiries.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer complaints and issues effectively, ensuring a positive customer experience.
  • Document all customer interactions accurately in the system.
  • Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
  • Participate in training and development activities to enhance skills and knowledge.

Qualifications & Requirements:
  • Diploma or Bachelor’s degree.
  • Preferably previous experience in a customer service or call center role.
  • Excellent English language skills.
  • Proficient in using computer systems and software.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Sales Engineer

📣 Job Ad

YES Machinery

Full-time
Join YES Machinery as a Sales Engineer!
Are you ready to elevate your career with a leading industrial machinery solutions provider? YES Machinery specializes in delivering innovative equipment to various industries across the UAE and GCC, and we are looking for a dynamic Sales Engineer to join our team focusing on the Saudi Arabian market.

Position Overview:
The Sales Engineer will be responsible for driving sales growth and developing new business opportunities while maintaining strong relationships with clients in the industrial sector. Your technical knowledge of machinery and engineering solutions, combined with excellent sales skills, will be key to your success in this role.

Key Responsibilities:
  • Identify and develop new business opportunities across the Saudi market.
  • Generate leads and convert them into long-term customers.
  • Conduct client meetings, technical presentations, and product demonstrations.
  • Understand customer requirements and recommend suitable machinery solutions.
  • Prepare quotations and proposals, following up for order finalization.
  • Coordinate with internal teams for pricing, delivery, and project execution.
  • Maintain strong relationships with existing clients and key accounts.
  • Achieve monthly, quarterly, and annual sales targets.
  • Monitor market trends and competitor activities.
  • Maintain accurate sales reports and forecasts.
  • Provide after-sales support when required.
  • Ensure customer satisfaction through timely response and service coordination.

Requirements:
Experience:
  • Minimum of 3 years of sales experience in the Saudi Arabian market.
  • Background in industrial machinery or engineering product sales.

Technical Skills:
  • Understanding of industrial machinery and technical products.
  • Ability to read and understand technical specifications.
  • Strong negotiation and closing skills.
  • Proficiency in MS Office and CRM tools.

Preferred Skills:
  • Strong communication and interpersonal skills.
  • Customer-focused and result-driven mindset.
  • Ability to work independently in a regional market.
  • Strong networking ability in KSA industrial sectors.
  • Arabic language skills are an advantage.
  • GCC driving license preferred.

breifcase2-5 years

locationJeddah

9 days ago