Reservations Agent📣 Job Ad

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Join the Four Points by Sheraton Team!
As a Reservation Agent, you'll be an essential part of our hospitality team, responsible for processing reservation requests and ensuring a memorable guest experience.

Key Responsibilities:

• Handle all reservation requests, changes, and cancellations.
• Identify guests' needs and determine appropriate room types and rates.
• Explain policies and accommodate special requests.
• Input and manage data in the reservation system.
• Maintain a professional appearance and provide excellent customer service.

Preferred Qualifications:

• High school diploma or *** equivalent.
• No specific relevant work experience or supervisory experience required.

Become a valued member of our diverse team at Marriott International, where we celebrate the unique backgrounds and talents of all associates.