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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Rosewood Jeddah as a Reservation Agent!

As a Reservation Agent, you will play a crucial role in enhancing the guest experience by selling our key revenue streams, including room reservations, in a professional manner while adhering to established policies. Your responsibilities will include:
  • Maintaining personal hygiene and grooming standards.
  • Promptly addressing guest needs and providing professional service.
  • Maintaining teamwork and high operational standards.
  • Maximizing hotel occupancy and revenue through effective selling.
  • Promoting hotel restaurants to achieve management-set revenue goals.
  • Consistently upselling hotel products and ensuring personal product knowledge is top-notch.
At Rosewood Jeddah, we pride ourselves on providing elegant accommodations and unparalleled personal service, making our hotel a premier choice for travelers seeking both business and leisure experiences.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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  • Maintain an effective filing system for all correspondence and prepare reports as required.
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  • Ensure an accurate room status is maintained at all times.
  • Answer incoming calls as per Rotana standards and manage email inquiries effectively.

Skills and Qualifications:
You should possess a diploma or degree within the hospitality field and have previous experience in hotel reservations. Computer literacy and excellent communication skills are a must, with written and oral proficiency in English being essential. Additional language skills are a plus.

Ideal Candidate:
The ideal candidate will be customer-focused, proactive, and dynamic. You should excel in establishing effective relationships with both internal and external customers and should be capable of working independently in a structured environment. Key competencies include understanding the job, teamwork, accountability, adaptability, and a strong customer focus.

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Join Our Dynamic Team as a Reservations Agent!
We are currently seeking passionate and dynamic guests focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:
  • Process and confirm guest room reservations made via phone, letter, or fax.
  • Input all reservations into the computer, maintaining accurate records of all pertinent information.
  • Attend to inquiries, complaints, and requests regarding reservations.
  • Stay updated on all hotel promotions and follow established procedures for process room reservations and rates.
  • Demonstrate complete product knowledge and apply rate management effectively.
  • Maintain an established filing system for correspondence and generate necessary reports.
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  • Answer all incoming calls according to Rotana standards and manage information received via fax and email.
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Skills and Qualifications:
You should have a diploma or degree in hospitality and previous experience in hotel reservations. Proficiency in computer use, alongside excellent communication skills in English (additional languages are a plus), is also essential.

Ideal Candidate Profile:
The ideal candidate will be customer-focused, proactive, courteous, and dynamic. You will work independently in a structured environment while effectively establishing strong relationships with both internal and external customers. Competencies include:
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Job Title: Reservations Management Staff

Location: Jeddah – Al-Mohammadiyah District – Full Time (On-site)

Working Hours: 8 hours a day on a shift system (Morning – Evening – Night) 6 days a week


Tasks and Responsibilities:

✅ Managing reservations and customer service

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✅ Performance analysis and development


Requirements:

🔹 Previous experience in customer service or reservations management (preferably in the hospitality or real estate sector)

🔹 Excellent communication skills in Arabic and English (verbal and written)

🔹 Proficient in using computers and Microsoft Office programs

🔹 Ability to work under pressure and troubleshoot quickly

🔹 Organized personality capable of multitasking efficiently


To Apply:

Please send your resume with the job title to:

H@************


🚀 Join our team and contribute to providing an exceptional hospitality experience for guests!


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