img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Premium Food Company Ltd. as a Call Center Manager!
In this strategic role, you will be at the forefront of managing our call center operations, directly influencing customer satisfaction and operational efficiency. As part of a dynamic team, your expertise will ensure quick response times and smooth communication across all customer service channels.

Key Responsibilities:
  • Call Center Operations Management: Oversee daily operations, ensuring timely call resolutions and adherence to service levels. Maintain accuracy in order management and adjust staffing for peak periods.
  • Team Leadership & Training: Supervise and train call center agents, ensuring they meet service targets. Prepare schedules and evaluate performance.
  • Customer Complaint Management: Handle escalated complaints, coordinate with teams to resolve issues, and monitor complaint trends for improvement.
  • Coordination With Delivery & Aggregator Teams: Communicate with platforms to resolve order issues and update teams on delivery statuses.
  • Reporting & Analysis: Prepare and analyze reports on call volume, customer satisfaction, and performance metrics.

Qualifications:
  • Bachelor’s Degree in Business, Communications, Hospitality, or related fields.
  • 2–4 years of experience in call center leadership, preferably in food delivery.
  • Familiarity with call center software and knowledge of delivery flow.
  • Excellent communication and problem-solving skills.

Your leadership will help us continuously improve our customer service operations, ensuring a high-quality experience for our customers at Baytoti!

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Landscape Engineer, Surface Maintenance

📣 Job AdNew

RAFED AGRICULTURAL

Full-time
Join Rafed Agricultural as a Landscape Engineer!
Rafed Agricultural Company, a leader in hydroponic systems, is seeking a skilled Landscape Engineer to support our mission of transforming agriculture through sustainable practices.

About the Role:
As a Landscape Engineer, you will be responsible for designing and implementing landscape projects that enhance both urban and rural environments. You will leverage your skills to ensure projects are executed efficiently while adhering to the highest standards of quality.

Key Responsibilities:
  • Develop and implement landscape designs and plans.
  • Collaborate with clients and stakeholders to gather requirements and present designs.
  • Utilize AutoCAD and other landscape design software to produce technical drawings.
  • Manage project timelines and ensure compliance with KSA standards and codes.
  • Conduct site assessments and prepare planting designs, irrigation systems, and hardscape layouts.
  • Support the sales team in client meetings and project acquisition efforts.

Qualifications:
- Bachelor’s degree in Agriculture or related specialization.
- Minimum 5 years of experience in landscape design and implementation.
- Proficient in AutoCAD and landscape design software (*, Civil 3D, SketchUp, Lumion).
- Knowledge of planting design, irrigation systems, and project execution practices in the Saudi market.
- Strong communication, coordination, and presentation skills.

Application Process:
Please attach your updated CV to complete your application.

breifcase2-5 years

locationMakkah

1 day ago

Safety Operations Manager

📣 Job AdNew

National Aquaculture Group | NAQUA

SR 12,000 - 20,000 / Month dotFull-time
Join Our Team as a Safety Manager!
At National Aquaculture Group, we are committed to ensuring a safe working environment for all our employees. We are currently seeking a dedicated Safety Manager to develop, implement, and maintain health and safety programs within our organization.

Responsibilities:
  • Manage and supervise safety operation activities to ensure compliance with organizational requirements.
  • Plan and organize work for subordinate staff and provide guidance and training to new workers.
  • Conduct regular safety audits and inspections, preparing safety policies, SOPs, and reports on operations and work-related incidents.
  • Monitor compliance with safety regulations, administrative policies, and government regulations.
  • Promote a culture of safety throughout the organization focused on prevention and training.

Qualifications:
- Bachelor’s degree in Occupational Health & Safety or a related field.
- Advanced safety certifications such as NEBOSH, OSHA, or IOSH are highly desirable.
- 5–10 years of experience in occupational health and safety.
- In-depth knowledge of safety regulations and standards, risk assessment methodologies, and EHS practices.
- Proficiency in safety management software and tools.

We prioritize qualified Saudi nationals in line with Saudization requirements. We encourage candidates from diverse backgrounds to apply for this opportunity.

breifcase2-5 years

locationMakkah

1 day ago