Call Center Manager📣 Job Ad

Supervising the work team Monitoring the performance of call center employees (employees) Ensuring the team's commitment to working hours and shift schedules Distributing tasks Organizing daily and weekly work schedules Distributing calls or cases as needed and under pressure Preparing reports Submitting periodic reports on performance, number of calls, duration of calls, satisfaction/complaints cases Analyzing data to identify improvement points Monitoring call quality Listening to random calls to ensure service quality and adherence to policies Providing constructive feedback to the team to improve performance KPI Measuring performance indicators Such as: waiting time, call duration, customer satisfaction, request completion rate Problem-solving and escalation Dealing with complex complaints or angry customers Escalating cases according to procedures Training new employees Explaining policies and procedures and communication style with customers Performance development Organizing workshops or training courses to enhance team efficiency Proposing developmental solutions Submitting suggestions to improve the work environment or call center tools Following up on updates Ensuring the team's awareness of updates on products, services, or policies

Join JAS Real Estate Valuation Company as an Archaeological Guiding Specialist!

As a full-time on-site real estate appraiser based in Jeddah, you will be responsible for conducting property assessments and creating comprehensive analytical reports. Your role will include:

• Conducting market research and adhering to valuation regulations and standards.
• Performing on-site inspections, collecting data, and cooperating with real estate professionals.
• Ensuring accurate property assessment and delivering expert insights.

Qualifications:

• Proficiency in property valuation and data collection skills.
• Experience in market research and ability to create comprehensive analytical reports.
• Strong analytical thinking and attention to detail.
• Able to work collaboratively with real estate professionals and independently on-site.
• Familiarity with valuation regulations and standards.
• Bachelor's degree in real estate, finance, business administration, accounting, or a related field.
• Certification from the Saudi Authority for Certified Valuers is required.
• Excellent written and verbal communication skills in both English and Arabic.
• Strong organizational and time management skills.

Join Jumeirah as a Waiter in our Food and Beverage Department!

As part of Jumeirah Group, a distinguished leader in luxury hospitality, you will contribute to delivering exceptional service in our iconic Jumeirah Jabal Omar Makkah hotel. This hotel, located just minutes from Masjid Al Haram, blends comfort, connectivity, and Arabian hospitality.

Key Responsibilities:

• Handle guests’ inquiries in a courteous and efficient manner.
• Report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up.
• Maintain high standards of personal hygiene and grooming.
• Ensure guests enjoy a meticulously served dining experience by utilizing the outlet's sequence of service.
• Assist guests by explaining how various menu items are prepared, as well as describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Escort guests to their tables.

Qualifications:
The ideal candidate will possess:

• Strong communication and interpersonal skills.
• Higher Secondary School certificate.
• Previous experience in a similar role, preferably within the hospitality industry.
• Adaptability and appreciation of cultural diversity.
• Ability to multitask and work well under pressure.

Additional Information:
We offer an attractive salary, plus generous F&B benefits, and reduced hotel rates worldwide. Our health care package and leave entitlements are second to none, making this opportunity appealing for high performers seeking a rewarding career in luxury hospitality.