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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Johnson & Johnson Medical Devices as a Customer Service Manager!

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. We are seeking a dedicated Customer Service Manager based in Jeddah, Makkah.

Key Responsibilities:
  • Lead the operations of the MedTech Customer Service department, ensuring financial health in alignment with Our Credo values.
  • Deliver best-in-class customer experiences by focusing on excellence in customer care and fostering collaboration.
  • Manage and control the customer service budget, ensuring adherence to cost efficiency targets.
  • Drive digital strategy and oversee the regional roll-out of customer service technologies.
  • Coach and develop a highly motivated team dedicated to customer satisfaction.

Essential Qualifications:
  • Degree in Supply Chain, Business, Economics, or Engineering.
  • Fluent in English and Arabic.
  • 5+ years’ experience in management roles and 10+ years in supply chain.
  • Strong expertise in customer service processes and systems.
  • Excellent leadership and analytical skills.

About Us:
Johnson & Johnson Medical Devices has been inspiring and uniting people for over 125 years. We are committed to innovation, diversity, and the well-being of communities worldwide. If you are looking for a challenging and rewarding opportunity in a dynamic environment, apply today!

Requirements

  • No experience required

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