Office Manager📣 Job Ad

About the Role
We are seeking a qualified Office Manager to oversee and manage our branch office operations. The Office Manager will represent the company with local authorities and partners and handle administrative and operational functions, supporting sales activities while ensuring compliance with local regulations.

Duties and Responsibilities

• Act as the primary point of contact with local authorities and external stakeholders.
• Maintain full compliance with local laws, regulations, and government requirements.
• Supervise day-to-day office operations, ensuring smooth administrative processes.
• Support the local sales team in maximizing business opportunities.
• Build and strengthen relationships with partners and community entities.
• Oversee office staff and support their professional development.
• Ensure high standards of customer service addressing client needs efficiently.
• Assist in developing new business leads and increasing office visibility.
• Organize and participate in promotional events and community activities.
• Prepare reports, manage documentation, and ensure accurate record keeping.
• Maintain office appearance and ensure compliance with company standards.
• Perform any administrative tasks relevant to office activities.

Candidate Essential Skills

• Strong understanding of local laws and administrative procedures.
• Previous experience in office management, preferably in the travel or Hajj/Umrah sector.
• Strong organizational and time-management skills.
• Effective communication skills with external stakeholders.
• Proficiency in report preparation and documentation management.

Join the International Water Distribution Co. (Tawzea) as a Customer Services Regional Manager!

TAWZEA is a leader in the management of industrial cities and the operation of water facilities in Saudi Arabia. We are dedicated to enhancing the customer experience in our water services.

Responsibilities:

• Assist with budget preparation for the Customer Service department and manage the assigned budget.
• Draft, implement, and execute policies to facilitate quality customer service.
• Monitor performance metrics and prepare monthly reports on team performance.
• Analyze customer complaints trends and summarize impact on customer experience.
• Oversee training and performance evaluations for team members.
• Identify and recommend updates to customer service procedures.
• Manage daily workflow of the customer service team.

Requirements:

• Minimum of 10 years of experience, including 5 years in management within the water sector.
• Extensive knowledge of customer service procedures and principles.
• Excellent leadership and interpersonal skills.
• Strong analytical and problem-solving skills.
• Outstanding written and verbal communication skills.
• Good command of English, written and spoken.
• Proficiency in Microsoft Office and customer service software.

Role Overview:
We are seeking a highly motivated and results-oriented Sales Engineer to drive growth within the Oil & Gas, Petrochemical, Power, and Water sectors. The ideal candidate will be responsible for expanding our market presence in KSA, developing and implementing strategic sales plans, and nurturing strong client relationships.

Key Responsibilities:

• Identify opportunities to upsell and cross-sell technology products and services to existing clients within the KSA market.
• Have a good knowledge of the international standard NFPA and local civil defense & HCIS regulations.
• Collaborate with the sales team to develop and execute sales strategies for assigned accounts.
• Serve as the main point of contact for assigned accounts, providing regular updates on account progress, and ensuring a high level of client satisfaction.
• Understand the unique needs and challenges of each assigned account and develop and implement account plans to address those needs.
• Develop and execute strategic sales plans to achieve revenue targets.
• Analyze market trends and competitor activities to identify growth opportunities.
• Identify and pursue new business opportunities, building strong client relationships.
• Oversee the entire sales process, from lead generation to contract closure.
• Lead and mentor a team of sales professionals, providing guidance and support.
• Collaborate with Sales director to set KPIs and track performance.

Qualifications and Experience:

• Bachelor's degree or equivalent.
• 10+ years of experience in fire protection and detection sales.
• Proven track record of achieving sales targets and leading high-performing teams.
• Strong network and relationships within the industry.
• Excellent communication, presentation, and negotiation skills.
• Product Expertise - Fire Protection, Fire Suppression, Fire Fighting System, Fire Alarm.