Operations Manager📣 Job Ad

About the Job:
As a Senior Operations Manager at FNRCO, you will play a crucial role in leading the design, planning, and delivery decisions across projects. Your expertise will ensure that operations are viable, resilient, and fit for purpose from the initial master planning stage through to activation.

Key Responsibilities:

• Integrate operational requirements into master plans, infrastructure, and asset design.
• Define operational considerations, requirements, scope, and acceptance criteria for DMP and master-plan submissions.
• Review and challenge the operability of design frameworks and ensure they meet operational requirements.
• Recommend design proposals that enhance operational readiness and efficiency.
• Ensure master plans consider unique conditions in Makkah, including peak volumes and user profiles.
• Prepare client briefings, readiness dashboards, and governance reports to support executive decision-making.
• Coordinate with internal teams and external consultants to align with client expectations.

Job Requirements:

• Bachelor’s degree in engineering disciplines.
• Minimum of 5 years of experience in operations.

Role Purpose
The Distributor Cluster Manager is fully responsible for managing the Distributor channel for Binzagr private label brands, with a primary focus on driving sales, ensuring stock availability, and executing commercial plans.

Key Responsibilities
1. Sales & Revenue Growth
- Own and deliver sales targets for the Distributor cluster across all assigned categories and brands.
- Translate annual and quarterly business plans into clear distributor sales actions.
- Closely monitor sell-in and sell-out performance and take corrective actions when needed.
- Identify growth opportunities by SKU, territory, distributor, and customer type.

2. Distributor Management & Communication
- Act as the primary contact between Binzagr Brands and all appointed distributors.
- Lead regular business reviews with distributors (weekly/monthly/quarterly).
- Ensure clear alignment on targets, priorities, promotions, and execution plans.
- Escalate risks and resolve issues related to sales, stock, service level, or pricing.

3. Stock Management & Availability
- Ensure optimal stock availability across distributor warehouses and key customers.
- Work closely with Supply Chain and Planning teams to prevent out-of-stock situations and avoid overstock and slow-moving inventory.
- Actively manage forecasts, replenishment, and stock rotation initiatives.
- Monitor expiry risks and lead corrective actions with distributors.

4. Pricing, Trade Deals & Commercial Execution
- Ensure correct price positioning vs. market and national brands.
- Manage and track trade deals, promotions, price discounts, incentives, and rebates.
- Ensure full compliance with approved trade terms and deal mechanics.
- Evaluate ROI of trade activities and recommend improvements.

5. Market Execution & Visibility
- Ensure brand standards and agreed execution guidelines are applied in market.
- Support distributors in launching new SKUs and improving shelf presence.
- Collect market intelligence on competitors, pricing, distributor feedback, and customer needs.

6. Reporting & Performance Tracking
- Prepare regular reports on sales vs target, stock levels, availability, and trade spend.
- Highlight risks, opportunities, and action plans clearly and proactively.

Key KPIs:
- Sales target achievement (value & volume)
- Stock availability / OSA
- Inventory health (days of stock / slow movers)
- Trade spend effectiveness
- Distributor execution compliance.

Required Qualifications & Experience
- Bachelor’s degree in Business, Marketing, Supply Chain, or related field.
- 5–8 years experience in FMCG, preferably in distributor management, sales operations, or key account roles.

Key Skills & Competencies
- Strong commercial and sales mindset.
- Excellent communication and stakeholder management skills.
- High ownership and accountability.
- Strong analytical and reporting skills.
- Ability to balance sales growth with stock discipline.
- Hands-on, execution-focused, and results-driven.

About FBH Group
Since 2015, FBH Group has been a dominant force in Saudi Arabia's F&B sector, excelling in both large-scale manufacturing and retail. We operate under the highest global standards, holding HACCP and ISO 22000 certifications. Based in Jeddah, we are a fast-growing organization dedicated to innovation, quality, and setting new benchmarks in the Kingdom’s F&B market.

The Role
We are seeking a world-class Operations Manager with a proven track record in Tier-1 International QSR Brands. This is a high-stakes leadership role requiring a process-driven professional who understands how to scale international standards across a diverse portfolio. You will be responsible for P&L, operational efficiency, and guest experience across all outlets.

Key Responsibilities:

• International Standard Implementation: Execute and maintain the "Gold Standard" of operational excellence, ensuring consistency in product quality and service.
• Multi-Unit Management: Oversee daily operations for multiple outlets, focusing on workflow optimization, waste reduction, and labor efficiency.
• P&L & Financial Accountability: Take full ownership of operational budgets, COGS, and labor costs to maximize profitability.
• Performance Culture: Drive performance through rigorous KPIs, standardized SOPs, and regular site audits.
• Compliance & Safety: Ensure 100% adherence to international food safety protocols (HACCP/ISO 22000) and local Baladiya regulations.
• Team Leadership: Lead, train, and mentor a diverse workforce, building a pipeline of talent capable of meeting high-growth targets.

Qualifications & Requirements:

• Mandatory Experience: Minimum 5+ years of leadership experience specifically within an International QSR Chain (*, McDonald’s, KFC, Burger King, Texas Chicken, etc.).
• Franchise Expertise: Deep understanding of international franchise operating systems, audit requirements, and brand compliance.
• Skills: Mastery of QSR unit economics, P&L management, and data-driven decision-making.
• Education: Bachelor’s degree in Business, Hospitality, or Restaurant Management.
• Language: Fluency in English is required (Arabic is a plus).
• Location: based in or willing to relocate to Saudi Arabia.

What We Offer:

• A career-defining role in a high-growth group with a strong manufacturing and retail backbone.
• The platform to influence strategy and operational DNA at a group level.
• A competitive executive compensation package.