Reservations Agent📣 Job Ad

Join Rotana Hotels as a Reservation Agent!
We are excited to offer a position for a detail-oriented Reservation Agent to assist customers with their booking needs while providing excellent customer service.

Key Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Come be part of our team and enjoy a fulfilling career with Rotana Hotels!

Join Rotana Hotels as a Reservations Agent!
We're on the lookout for passionate and dynamic professionals who excel in guest service.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, ensuring accurate information and addressing inquiries, complaints, and requests.
• Stay updated with hotel promotions and follow procedures for processing reservations, rates, and confirmations.
• Maintain complete product knowledge and manage rate structures effectively.
• File correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote good public relations and work to maximize business opportunities.
• Ensure accurate room status and respond to all incoming calls as per Rotana standards.
• Organize visa requests for hotel guests while maximizing upselling opportunities.

Qualifications & Experience:
You should possess a diploma/degree in hospitality and previous hotel reservations experience. Proficiency in computer skills and excellent communication in English is required; additional languages are beneficial.

Ideal Candidate:
A customer-focused individual with a proactive personality. You will be professional and effective in establishing relationships with customers both internally and externally, working independently within a structured environment. Competencies include understanding the job, teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.