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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Hilton as a Cluster Reservation Agent

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton and play a crucial role in influencing guests' decisions to stay at our properties. Your primary responsibility will be to deliver excellent customer service while managing inquiries effectively and efficiently.

Key Responsibilities:
  • Convert inquiries into contracted business swiftly.
  • Respond positively to sales inquiries to generate future sales leads.
  • Identify potential sales leads as needed.
  • Ensure all reservations are accurately completed to meet guests' expectations.
  • Maintain prompt service while adhering to Hilton's brand standards.

Requirements:
We are looking for candidates who demonstrate a passion for customer service, possess strong communication skills, and excel in administration and organizational tasks. Familiarity with reservation systems is an advantage. A tertiary qualification or collegiate-level degree is preferred.

About Hilton:
Hilton offers world-class hospitality spanning luxurious hotels, resorts, and extended-stay suites, dedicated to providing exceptional guest experiences. Become part of our tradition of hospitality excellence!

Requirements

  • No experience required

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As a Reservations Agent for Hilton, you will be the main contact for room reservations, responsible for delivering an exceptional service that influences guests’ decisions to stay at our property. You will work as the first line of inquiry, ensuring excellent customer service and facilitating guest needs.

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Join Hilton as a Cluster Reservations Agent!
In this role, you will be the main contact for room reservations at the hotel, ensuring excellent service and influencing guests’ decision to stay. As a Cluster Reservations Agent, you will:
  • Convert inquiries into contracted business
  • Respond positively to sales inquiries
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A passion for delivering great customer service and a highly professional telephone manner are critical. You should have outstanding administration and organizational skills, along with intermediate computer proficiency. Previous experience in a reservations environment and tertiary qualifications are advantageous.
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