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SalarySalarySR 2,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAn Nuzhah, Makkah
A reservation employee is required to work in a prestigious tourism and travel company in the city of Mecca. The job requires the ability to manage hotel reservations and flight tickets efficiently, with experience in using global booking systems and proficiency in English. The main tasks include: • Receiving customer requests and providing the best suitable offers • Coordinating with hotels and airlines • Following up on booking procedures and ensuring they are completed correctly • Preparing daily reservation reports • Providing exceptional customer service.

Requirements

  • Requires 2-5 Years experience
  • Expert or Advanced in English

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Join our dynamic team at Centro Hotels by Rotana as a Reservations Agent! We are currently seeking passionate and dynamic guest-focused revenue professionals who pride themselves on delivering extraordinary levels of customer service.

Key Responsibilities:
  • Process and confirm guest room reservations made by clients via phone, letter, or fax.
  • Record all pertinent information into our system and manage inquiries, complaints, and requests regarding reservations.
  • Stay informed about promotions in and around the hotel and process all room reservations, rates, confirmations, etc. according to established procedures.
  • Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
  • Promote and maintain good public relations while maximizing business opportunities.
  • Ensure accurate room status at all times and answer incoming calls per Rotana standards.
  • Organize visa requests for hotel guests as per hotel policy and identify upselling opportunities.

Skills and Qualifications:
  • A diploma/degree in hospitality or a related field.
  • Previous experience in hotel reservations is required.
  • Proficiency in computer skills with excellent communication skills in English. Additional languages are a plus.
  • A customer-focused, proactive personality with a courteous and dynamic approach.
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Join us at Centro Hotels by Rotana and contribute to our exceptional guest experience!

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