Call Center Agent

Work hours are from 11 AM to 7 PM.

Join Our Team as a Call Center Agent!
At CODE LTD, we are seeking a professional, friendly, and detail-oriented Call Center Agent. You will play a crucial role in providing support and ensuring customer satisfaction with our services.

Key Responsibilities:

• Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Track and record all customer interactions accurately in CRM or ticketing systems.
• Follow up with customers to confirm issues are fully resolved.

Technical Support Assistance:

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.

Quality & Professionalism:

• Maintain a professional, patient, and courteous attitude at all times.
• Ensure high levels of customer satisfaction in all interactions.

Continuous Learning & Development:

• Participate in training sessions to improve communication, technical skills, and customer handling.

Requirements:

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
• Problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience with POS systems, cashier applications, or SaaS applications.
• Basic technical troubleshooting skills.

Join Our Team as a Call Center Representative!
At the National Company for Business Solutions (NCBS), we are looking for dynamic individuals to fill the role of Call Center Representative. This is a fantastic opportunity for fresh graduates seeking to embark on a rewarding career in customer service and communication.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and resolve customer issues to ensure high levels of satisfaction.
• Document customer interactions using our call center systems.
• Escalate complex issues when necessary.
• Maintain up-to-date knowledge of company products and services.

Key Skills:

• Strong verbal communication skills and active listening abilities.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic computer skills; familiarity with CRM software is a plus.
• Fluency in spoken and written English; additional languages are a plus.

Become part of a company that values your potential and is dedicated to your growth in the customer relations field!