Call Center Agent

Customer service/ call center representative
Salary 5000
Full time
Riyadh

• Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Track and record all customer interactions accurately in CRM or ticketing systems.
• Follow up with customers to confirm issues are fully resolved.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.

• Maintain a professional, patient, and courteous attitude at all times.
• Ensure high levels of customer satisfaction in all interactions.

• Participate in training sessions to improve communication, technical skills, and customer handling.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications.
• Basic technical troubleshooting skills.