Call Center Agent

Customer Service Representative (Call Center) We at Qatoun for Hospitality Booking Services are looking for a professional Customer Service Representative to join our call center and business chat team, where you will be responsible for providing outstanding customer service over the phone and through chats, responding to customer inquiries and resolving their issues in a professional and friendly manner. This position requires excellent communication skills in Arabic and occasionally in English, the ability to work with technical (cloud-based) customer service programs, work under pressure, and experience in using customer relationship management systems and computers. The ideal candidate should possess patience and flexibility in dealing with different customers, along with the ability to work as part of a team and achieve the set performance goals.

Customer service representative needed to work in the call center, where you will be responsible for responding to customer inquiries over the phone and solving their problems in a professional and friendly manner. The position requires excellent communication skills, the ability to handle work pressure, and proficiency in using basic computer systems to record data and follow up on requests. We are looking for a candidate who is patient and able to work within a team, with problem-solving skills and a commitment to the required quality standards in customer service.