Call Center Agent

in Hi Plus

20 days ago

	Salary	4,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Masani, Riyadh

Customer service girl required (Call Center) and data processing

We are looking for a customer service representative to join our marketing team, where you will be responsible for providing support and assistance to customers via phone and various digital channels. The ideal candidate has excellent communication skills and the ability to solve problems efficiently and patiently, in addition to experience in using customer relationship management systems. Your responsibilities will include responding to customer inquiries, handling complaints, providing information about products and services, and ensuring the highest levels of customer satisfaction, as well as processing and analyzing some of our system data.

Requirements

For Saudis Only
GOSI Registration Required
Requires 2-5 Years experience
Beginner in English

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كيف تُساهم في الفريق؟

بصفتك موظف حجوزات، فأنت نقطة الاتصال الأولى للضيوف وتلعب دورًا أساسيًا في تكوين انطباع إيجابي. تتولى إدارة الحجوزات، والتعامل مع استفسارات الضيوف باحترافية، وضمان التواصل الفعال، ودعم العمليات لتقديم تجربة ضيافة مميزة.

Key Responsibilities | المسؤوليات الرئيسية

Manage reservations accurately and efficiently.
Handle calls and emails professionally.
Confirm reservations and maintain records.
Prepare reports and update systems.
Support guest satisfaction and escalate complaints when required.
Communicate effectively with operational teams and departments.
Maintain professional standards and positive teamwork.
إدارة الحجوزات بدقة وكفاءة.
التعامل مع المكالمات والبريد الإلكتروني باحترافية.
تأكيد الحجوزات وحفظ السجلات.
إعداد التقارير وتحديث الأنظمة.
دعم رضا الضيوف وتصعيد الشكاوى عند الحاجة.
التواصل الفعّال مع فرق العمل والأقسام المختلفة.
الحفاظ على الاحترافية والعمل بروح الفريق.

Required Skills | المهارات المطلوبة

Customer service skills | مهارات خدمة العملاء
Communication skills | مهارات التواصل
Time management and organization | إدارة الوقت والتنظيم
Attention to detail | الاهتمام بالتفاصيل
Problem-solving ability | حل المشكلات
Teamwork and collaboration | العمل الجماعي
Computer and reservation systems proficiency | إجادة أنظمة الحجز والحاسب الآلي
Ability to work under pressure | القدرة على العمل تحت الضغط

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* Following up on customer requests and resolving issues

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* Proficiency in using computers

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