Call Center Agent

About Dora Clinic
Dora Clinic is a leading aesthetic and wellness clinic committed to providing high-quality treatments and exceptional patient care.

Role Description
We are seeking a dedicated Call Center Representative for a full-time on-site role located in the Riyadh Region. In this position, you will be responsible for:

• Handling inbound and outbound calls.
• Addressing customer inquiries and resolving complaints.
• Providing excellent customer service.
• Documenting customer interactions and maintaining accurate records.
• Following up on unresolved inquiries.

Qualifications
The ideal candidate will have:

• Experience in Customer Support, Customer Service, and Contact Centers.
• Strong communication skills, including active listening and clear verbal interaction.
• Problem-solving skills with an ability to stay composed in challenging situations.
• Previous relevant experience.

Join Our Team as a Call Center Representative!

At Alinma Bank, we are looking for dedicated and customer-oriented individuals to fill the role of Call Center Representative. This position plays a crucial part in our commitment to delivering excellent customer service. The ideal candidate will handle incoming and outgoing customer calls, providing support, addressing inquiries, resolving issues, and sometimes conducting sales. We aim to create a positive experience for our customers and resolve their concerns efficiently.

Key Responsibilities:

• Handle customer calls professionally and efficiently.
• Provide support and information to customers regarding our services.
• Address inquiries and resolve issues to achieve customer satisfaction.
• Conduct sales when necessary to meet customer needs.

Qualifications:

• Diploma degree or Bachelor’s degree.

Skills Required:

• Strong Communication Skills.
• Excellent Problem-Solving abilities.
• Active Listening skills.
• Multitasking capabilities.
• Effective Time Management.

About Alinma Bank:
Alinma Bank is a joint stock company established under royal decree and is focused on providing high-quality banking services. With over 1,001 employees, we are dedicated to promoting a customer-centric approach across all our operations.

Customer service representative (call center) is required to work in receiving calls and responding to customer inquiries with high professionalism and skill. The job requires the ability to deal with various types of customers, effectively solve problems, and possess excellent communication skills in Arabic. The ideal candidate must have the ability to work under pressure, commit to quality standards, and contribute to achieving customer satisfaction and enhancing the company's reputation.