
Cleaning and Housekeeping Supervisor📣 Job Ad
in Hilton
12 minutes ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role:
A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
Key Responsibilities:
Requirements:
Desirable:
A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
Key Responsibilities:
- Oversee housekeeping operations.
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork.
- Ensure team members have up-to-date knowledge of all room categories and amenities.
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Ensure staffing levels cover business demands.
- Ensure ongoing training and that communication meetings are conducted and post-meeting minutes generated.
- Manage staff performance issues in compliance with company policies and procedures.
- Recruit, manage, train, and develop the Housekeeping team.
- Competent in property management systems.
- Assist other departments wherever necessary.
Requirements:
- Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
- High level of commercial awareness and cost control capabilities.
- Previous experience of managing a department and Profit and Loss account.
- Excellent leadership, interpersonal and communication skills.
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- IT proficiency.
- Excellent grooming standards.
- Flexibility to respond to a range of different work situations.
Desirable:
- Familiar with Property Management Systems.
Requirements
- Requires 2-5 Years experience
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