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SalarySalarySR 3,500 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Muhammadiyah, Riyadh
We are looking for customer service female employees to join our distinguished team, as we pay great attention to accuracy and quality in all aspects of our work, and we consider attention to detail the foundation of our success. Responsibilities: Responding to customer inquiries: Receiving all customer questions about products and services and responding quickly and accurately. Processing orders: Handling incoming orders via phone or WhatsApp and accurately recording them in the system. Communicating with customers: Following up with customers after purchases to ensure their satisfaction with the service provided. Managing complaints: Dealing with complaints and feedback effectively and quickly and ensuring their satisfactory resolution. Coordinating with other teams: Working in coordination with different departments to ensure the provision of the best possible service. Required qualifications: Previous experience in customer service. Strong communication skills and the ability to deal with customers effectively. Ability to work under pressure and manage time effectively.

Requirements

  • GOSI Registration Required or Sponsorship Transfer
  • Requires 2-5 Years experience
  • Beginner in English

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About the Role:
We are seeking a Call Center Officer to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring a high standard of service delivery. This role plays a key part in enhancing customer experience and supporting daily operations within the call center.

Responsibilities:
  • Handle incoming and outgoing calls professionally and efficiently.
  • Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
  • Maintain a positive and helpful attitude in every interaction.
  • Record details of customer interactions, transactions, comments, and complaints.
  • Escalate complex issues to the appropriate department when needed.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Adhere to call center scripts, policies, and procedures.
  • Achieve individual performance targets such as call handling time, quality, and customer satisfaction.
  • Work collaboratively with team members to meet overall call center goals.
  • Stay up to date with product knowledge and service updates.

Qualifications:
  • Diploma or Bachelor’s degree in Business, Communications, or a related field.
  • 13 years of experience in a call center or customer service role.
  • Proficient in English (verbal and written).
  • Strong communication and problem-solving skills.
  • Ability to handle pressure and multitask in a fast-paced environment.
  • Customer-focused with a positive and professional demeanor.

breifcase0-1 years

locationRiyadh

7 days ago