Call Center Agent📣 Job Ad

Join Our Team as a Call Center Representative
At alfanar, we pride ourselves on our commitment to providing exceptional customer service and support. Our Call Center Representatives play a vital role in connecting with our clients and assisting them with their inquiries regarding our real estate projects.

Job Purpose:
As a Call Center Representative, you'll handle incoming and outgoing calls, assist customers with their inquiries, provide information about available properties, and support our sales team by booking appointments and following up with potential clients.

Key Accountability Areas:

• Customer Service:
  • Answer calls and respond professionally to customer questions.
  • Provide details about available properties and project locations.
  • Handle customer complaints or direct them accordingly.
• Sales Support:
  • Book appointments for the sales team with interested clients.
  • Follow up with leads to assess interest and update records.
• Records & Reporting:
  • Maintain accurate records of calls and customer interactions.
• Marketing Support:
  • Assist marketing campaigns by making promotional calls as needed.

Role Accountability:
As part of your responsibilities, you will:

• Utilize resources effectively to meet business objectives.
• Provide periodic reports on project statuses and task execution.
• Solve operational issues and escalate complex problems when required.
• Ensure compliance with company policies and health, safety and environmental procedures.

Qualifications:
• Diploma Degree in Administration or related field.
• Experience is welcomed but fresh graduates (02 years) are also encouraged to apply.

Join us in driving success through quality service and innovation at alfanar! For more information about our company, please visit ********