Customer Service Representative

General Description:
Responsible for providing a distinctive experience for visitors by welcoming them, meeting their needs, and responding to their inquiries to ensure customer satisfaction and enhance their loyalty to the center.

Tasks and Responsibilities:

• Welcoming customers professionally
• Explaining the services, games, and offers available inside the center
• Responding to customer inquiries and resolving complaints quickly and politely
• Coordinating with other departments to ensure smooth workflow
• Monitoring customer satisfaction and reporting feedback to management
• Contributing to organizing events and bookings
• Maintaining a neat appearance and organized work environment

Required Qualifications:

• High school diploma as a minimum (preferably a diploma or bachelor's degree)
• Excellent communication skills
• Ability to work in a team
• Politeness and good interaction with different customer segments
• Proficiency in using cashier or booking systems (preferred)
• Ability to work under pressure

Working Hours:

• Shift system (8 hours daily)
• 6 days a week

Benefits:

• A youthful and vibrant work environment
• Career development opportunities
• Incentives based on performance