Call Center Agent

Join Our Team as a Call Center Specialist!
At Saudi International Travel Company, we are committed to providing exceptional travel and tourism services. As a Call Center Specialist, you will play a vital role in our operations by assisting customers with their travel needs and offering tailored solutions.

Key Responsibilities:

• Research various destinations and travel options, including routes, prices, reviews, and visa information.
• Organize end-to-end travel itineraries, including air tickets, hotel bookings, visa processes, and car rentals.
• Utilize interpersonal communication and sales techniques to converse with customers regarding their travel requirements.
• Plan and sell itinerary tour packages and promotional travel packages offered by various travel suppliers.
• Assess clients’ needs and suggest suitable travel packages or services.
• Handle all aspects of travel arrangements from start to finish.

Requirements:

• Prior experience in an airline or an IATA-approved travel agency.
• Excellent command of computer skills (MS Office & web-based applications).
• Experience with GDS (preferably Amadeus) and B2B supplier systems.
• Fluency in English and Arabic.
• IATA/UFTAA certification is preferred.

Work Location: Riyadh, Saudi Arabia
Work Days: Morning & Evening Shifts

Join Our Team as a Call Center Specialist!
At Saudi International Travel Company, we are committed to providing exceptional travel and tourism services. As a Call Center Specialist, you will play a vital role in our operations by assisting customers with their travel needs and offering tailored solutions.

Key Responsibilities:

• Research various destinations and travel options, including routes, prices, reviews, and visa information.
• Organize end-to-end travel itineraries, including air tickets, hotel bookings, visa processes, and car rentals.
• Utilize interpersonal communication and sales techniques to converse with customers regarding their travel requirements.
• Plan and sell itinerary tour packages and promotional travel packages offered by various travel suppliers.
• Assess clients’ needs and suggest suitable travel packages or services.
• Handle all aspects of travel arrangements from start to finish.

Requirements:

• Prior experience in an airline or an IATA-approved travel agency.
• Excellent command of computer skills (MS Office & web-based applications).
• Experience with GDS (preferably Amadeus) and B2B supplier systems.
• Fluency in English and Arabic.
• IATA/UFTAA certification is preferred.

Work Location: Riyadh, Saudi Arabia
Work Days: Morning & Evening Shifts

Join Our Team as a Call Center Executive!
A well reputed company is seeking a highly motivated and customer-centric Call Center Executive to join our team in Riyadh, Saudi Arabia. This is a full-time position. As a Call Center Executive, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities:

• Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
• Make outbound calls as required, following up on customer inquiries or providing updates on services.
• Resolve customer complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions, updating databases and systems as required.
• Adhere to company policies and procedures, ensuring compliance with industry regulations.
• Contribute to a positive and supportive team environment, collaborating with colleagues to achieve team goals.
• Identify and escalate potential service or product improvements to management.
• Maintain up-to-date knowledge of company products and services.

Qualifications:

• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Proven experience in a call center environment is preferred but not essential for the right candidate.
• Strong problem-solving abilities and ability to handle challenging situations with professionalism.
• Proficiency in using computers and relevant software applications.
• Ability to work effectively both independently and as part of a team.
• Excellent time management and organisational skills.
• Fluency in English is essential; fluency in Arabic is highly advantageous.