Customer Services Specialist📣 Job Ad

Role Overview:
The Customer Service Agent at DSV will be integral in providing outstanding customer service by ensuring operational excellence in freight operations. Your main responsibility will be to manage proper documentation and facilitate efficient handling of all freight activities for both current and potential clients.

Key Responsibilities:

• Deliver best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep them informed about arrival times, delays, or transit issues.
• Ensure timely and professional communication through the appropriate channels for both internal and external correspondence.
• Send routing information, follow up with origins, and keep customers updated on status until freight arrives in Saudi Arabia.
• Update tracking sheets daily with freight status and communicate this to customers.
• Negotiate rates with carriers and maintain updated records in the Export Rate sheet.
• Create jobs for all export shipments and provide quotations for inquiries.
• Regularly monitor, report, and communicate with customers, carriers, and vendors.
• Provide updates to the Line Manager and handle any other related duties as assigned by supervisors.

Qualifications:

• Bachelor's degree is required.
• A minimum of 5 years experience in freight operations.

Competencies:

• Exceptional spoken and written communication skills.
• Strong organizational and multitasking abilities.
• Professionalism and integrity in all interactions.
• Proficiency in Microsoft Office Suite or related software.

At DSV, we foster an inclusive environment that values diversity in all forms. Join us in shaping the future of logistics while developing your career.

Join Our Team as a Customer Service Specialist!
At Ninja, we pride ourselves on providing swift and reliable customer support. We are looking for a Customer Service Specialist to join our dynamic team in Riyadh. In this role, you will deliver exceptional support via chat channels, ensuring a smooth and positive customer experience.

Responsibilities:

• Provide fast and accurate customer support through chat channels.
• Respond to inquiries and resolve issues promptly.
• Ensure a seamless and positive customer experience.

Requirements:

• Previous experience in customer service or chat support (preferred).
• Strong written communication skills.
• Fast and accurate typing skills.
• Ability to multitask and manage multiple chats.
• English language skills (at least intermediate level).
• High school diploma or bachelor's degree (preferred).
• Training or certifications in customer service are a plus.

Join us at Ninja where every delivery is an adventure, and help us create memorable customer experiences!

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!