Operations Manager📣 Job Ad

Join Our Team
We are seeking a motivated Branch Operation Manager to oversee the operations and performance of all company branches in Saudi Arabia. As a key leader in our dynamic team, you will ensure consistent service delivery, operational efficiency, and achievement of sales targets.

Key Responsibilities:

• Supervise daily operations across all branches to maintain compliance with company standards.
• Set performance goals and monitor KPIs including sales targets and customer satisfaction.
• Conduct regular branch visits and audits, providing performance evaluations.
• Hire, train, and mentor branch managers, fostering effective leadership.
• Develop and implement business strategies to enhance productivity and profitability.
• Resolve operational issues while ensuring customer complaints are promptly addressed.
• Monitor inventory and procurement practices for optimal stock levels.
• Coordinate with cross-functional departments for comprehensive support.
• Prepare reports on branch performance and recommend improvements.
• Lead the launch of new branches, ensuring successful integration into operations.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field.
• 57 years of experience in multi-branch operations or retail management.
• Proven leadership and decision-making skills.
• Strong understanding of customer service and operational processes.
• Excellent communication and interpersonal skills.
• Willingness to travel frequently between branches.
• Proficiency in MS Office and branch management systems.

Position Overview
The Operations Manager - Outlets is responsible for the overall leadership, performance, and guest experience across the resort's dining outlets. This role ensures the seamless execution of daily operations while maintaining the highest standards of luxury service and driving associate engagement, operational efficiency, and financial performance.

Key Responsibilities

• Oversee day-to-day operations of all assigned F&B outlets, ensuring consistency and excellence in service delivery.
• Lead and inspire outlet leaders and teams to embody Rosewood values and exceed guest expectations.
• Monitor and drive outlet performance through guest satisfaction, revenue, and profit objectives.
• Collaborate closely with Culinary, Beverage, and F&B leadership teams to ensure harmony between service and gastronomy.
• Implement training programs to enhance associate skills in luxury service, upselling, and guest engagement.
• Ensure compliance with local regulations, health, safety, and hygiene standards.
• Manage labor planning, scheduling, and productivity while optimizing operational costs.
• Address guest feedback promptly and professionally, turning challenges into opportunities.
• Participate in developing and executing outlet-specific promotions and events.
• Support the Assistant Director of F&B in strategic planning, budgeting, and pre-opening activities.

Desired Candidate Profile

• Minimum 7 years of progressive Food & Beverage experience, with at least 3 years in a leadership role in luxury hotels or resorts.
• Proven track record of managing multiple dining outlets simultaneously.
• Strong understanding of luxury guest service standards and cultural sensitivity.
• Excellent leadership, communication, and interpersonal skills.
• Financial acumen with experience in budgeting, forecasting, and P&L management.
• Pre-opening experience in luxury hospitality is an advantage.
• Fluency in English is required; knowledge of Arabic or additional languages is a plus.

Join Our Team as a Building Operations & Management Manager!

The Building Operations & Management Manager plays a crucial role in overseeing the efficient operation and management of a commercial tower. This position is key to ensuring high-quality standards in security, maintenance, and reception services while developing a specialized team to address customer needs effectively.

Key Responsibilities:

• Oversee operational processes ensuring a safe and organized environment for tenants.
• Manage specialized teams in security, maintenance, and reception, ensuring high-quality service delivery.
• Implement periodic maintenance plans and operational strategies to maintain facility efficiency.
• Address customer operational requests timely and efficiently.
• Supervise contracts for operational and maintenance services.
• Develop emergency plans to meet safety standards and reduce risks.
• Enhance building efficiency through smart building technologies.
• Prepare operational budgets and monitor expenses for optimal resource utilization.
• Ensure compliance with local regulations regarding facility management and safety.
• Lead and develop teams through training and clear operational policies.
• Maintain communication with tenants to ensure satisfaction and responsiveness.
• Collaborate with government entities for legal compliance and operational requirements.

Qualifications:

• Bachelor’s degree in Engineering (Civil/Mechanical/Electrical), Business Administration, or related field.
• Minimum of 8 years of experience in managing commercial buildings.
• Proven experience in operations, maintenance, security, and reception team management.
• Strong leadership, communication, and negotiation skills.
• Knowledge of budget preparation and operational cost optimization.
• Familiarity with Building Management Systems and Computerized Maintenance Management Systems.
• Professional certifications in facility management are preferred.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• Paid Time Off

We invite you to apply and be part of our dynamic team!