Receptionist

Key Responsibilities:

•Supervising daily reception operations and team performance.

•Ensuring excellent customer service and an exceptional client experience.

•Managing bookings and following up with clients.

•Monitoring reviews and handling online platforms.

•Continuous coordination with management and specialists.

•Maintaining cleanliness and appearance of the reception area.

•Preparing daily reports on performance and sales.

Requirements:

•Proven experience in customer service or reception.

•Excellent communication and organizational skills.

•Ability to lead and solve problems.

•Proficiency in English 

•Experience in the beauty or hospitality sector is an added advantage.

Solitaire is a luxury shopping center that offers an exceptional experience to its visitors:

We are looking for a Visitor Relations Specialist ..

• Providing customer service by answering questions, resolving issues, and providing information about the shopping center (store locations, events, amenities).

• Solving simple visitor issues such as lost items and providing directions or handling simple complaints, with escalation of complex issues to the supervisor.

• Maintaining positive interaction with visitors through clear communication and a willingness to assist and problem-solving skills.

• Documenting details of interactions with visitors and providing feedback by recording their comments and notes.

• Assisting in data collection and updating FAQs based on visitor inquiries.

• Following established procedures and protocols at the shopping center to ensure a consistent experience for visitors.

• Completing assigned tasks on time and to a high standard, as delegated by the chief visitor service officer or other team members.