Receptionist

• Greet and welcome visitors warmly.
• Answer, screen, and direct incoming phone calls efficiently.
• Manage meeting room bookings and ensure the reception area is well-maintained.
• Receive, sort, and distribute daily mail and deliveries.
• Perform basic administrative duties including data entry, filing, and correspondence.
• Assist other departments with administrative tasks as needed.
• Maintain accurate visitor logs and comply with security procedures.

• Proven work experience as a receptionist, front office representative, or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Exhibit a professional attitude and appearance.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High school diploma; additional certification in Office Management is a plus.

Tasks and Responsibilities:

• Receiving phone calls from clients and answering their inquiries with courtesy and professionalism.

• Scheduling appointments and patient bookings via phone or in-person visits, and entering them into the electronic system.

• Welcoming patients and visitors to the clinic and directing them as needed.

• Registering new patient data and accurately updating current patient information.

• Transferring calls or inquiries to departments or specialized doctors.

• Following up on client complaints and feedback and resolving or escalating them to management.

• Confirming appointments and sending reminders to patients as needed.

• Managing payment processes and issuing invoices and receipts.

• Maintaining the confidentiality of medical information and adhering to quality standards and customer service.